There is nothing easy about EZ- Pass MD. I have been to four retailers and one MVA to try to purchase an EZ Pass with no avail.
I finally made it to EZ- Pass @ MVA Essex, where there is 1 person at the counter for countless of customers. I waited in line 25 minutes to then be told to fill out an application and get back in the back of the line. Respect your customers time. Make sure you have enough staff to help your customers. Don't post false information on your website! Clearly state on your website that you cannot purchase an EZ- Pass without FIRST registering. If I would have known this I would have registered online. Not to mention the inconsistency in their charging practices. How many customer complaints does it take for changes to be made. They can do anything and get away with it.
Greg Clemmons
Sep 19, 2022
I would like to give Nadirah and Jazzmin an A=+++ for the customer service they provided on 9/19/22
Wendy M Gibson
Sep 18, 2022
No more cash, only easy pass and payments through mail. One lane work slowed getting on it. Afterwards it was good.
It's good for any toll road in MD... and it worked for me on a drive from Baltimore to Philadelphia... even in Delaware and New Jersey... I think it's a transit region maybe.. but I would definitely double check that the signs are purple and say E-Z Pass before you drive through a toll area without stopping to pay.
No it's not it must be registered with the vehicle and owner. They have to be linked to a bank account or debit card
Opens at 9am you'll be in and out of there in about 15 minutes
1200 Frankfurst Ave, Baltimore, MD 21226
I go here often to get new responders. I own a trucking company and this location is the easiest to use by far
can I use any lane in a 2 axle auto pulling a single axle trailer
Kyle Prouty | Oct 7, 2018
Colin Boxall | Oct 7, 2018
When pulling a trailer you have to use the Cash / EZ Pass lanes. Your EZ Pass will still pay for the toll, but it will be at the full rate for the number of axles you have at the time.
How can I protest a bill, I have been unable to wait over hour for customer service or wait out over 200 people for online chat. My bill is now in the negative. An explanation is needed from EzPass on why you are billing me for 2020 in 2022.
om
Joyce Williams | Feb 8, 2022
Renee Olson | Feb 8, 2022
I've had a quick turn around when emailing them to contest my bill, give it a try.
Yes you can get an EZ Pass online or at one of the locations closest to you. You have to sign up with credit card information for billing purposes and to verify who you are.
Everyone has to pay tolls on thoroughfares/ highways when you are traveling through the states that have toll roadways. There are various states that have them especially along the east coast along the 95 corridor
Why did you send me a bill for $0.33 and then close my account. Transponder number doesn't work, none of my info works, but you send me a 33 cent bill...
R. Cycler | Sep 6, 2022
Eartha Wood | Sep 6, 2022
Stop in the Stop In Center
can I make the payment now if I don't remember my account number to log in
prabhakar kharod | Sep 6, 2022
Mona Crabtree | Sep 15, 2022
No, too early
How do I stop EZpass from sending me bills + penalties for tolls I've never been through? My car has never been in the state of Maryland - now they're threatening me with collections and registration suspension - for some jerk using fake tags w my #
Money4 Textbooks | Sep 6, 2022
Mona Crabtree | Sep 6, 2022
I believe you have to go to the tool office. Be prepared, I've heard it's very hard to get them to admit they are wrong. Take any and all your auto info. Good luck
what do i need to apply for e z pass for 3 cars
Alex | Sep 6, 2022
Raul Filigrana | Sep 6, 2022
The 3 person HOV rule only applies in Virginia on I-95 and I-66. Maryland doesn't have a 3 person rule and certainly not in any of the tunnels.
The glue holding the transponder velcro to my windshield melts on high heat days and the transponder falls off. Do you have a heat resistant velcro glue?
Harvey Richmond | Jun 8, 2022
slick vtec | Jul 8, 2022
You should try the 3m double sided tape. It works good in heat.
I have used the online and toll free number option to change debit cards, add money to my transponder, change address, and license/vehicles. Very versatile site and super friendly staff (in my opinion)
First of all I don't want to I don't know what those abbreviations are you want to know how to pay whatever online and stuff like that for lunch pick up the phone and call E-ZPass where you bought the thing from whatever won't you go on the website figure out how to do it but why are you asking us we don't know how to pay it but anyways take care and want you to like every other normal person I got to EZ Pass up here I got money in the account they haven't you put $20 minimum whatever and it comes out of your account you won't have to ask this question again
After you go through a bunch of tolls, you have used up whatever you put on your account originally.
Then you’re charging or billed again.
My $25 only lasted a week.
What is the matter with the EZ pass website? It is not loading.
Mike L. | Mar 10, 2022
Vincent Taylor | Mar 10, 2022
Also overchargeing
The billing company has a serious problem. The statements are half done. What a coincidence that yhey dont add the billing dates on the statement . 🤔
Laurae Rodriguez | Mar 10, 2022
Vincent Taylor | Mar 10, 2022
End they don't charge you anything until you're into the citation and then they send you to citations
I've gotten two notices recently. I've had my transponder for over ten years without any problem. I checked and the service says that my transponder number is invalid. How does this happen? Can the civil penalty be waived?
Kevin Duncan | Mar 10, 2022
Sabrina Daniels | Mar 10, 2022
Negative account, 25.00 CP can be waive
how do i report a lost transponder
Richard Altimus | Mar 10, 2022
Wendy Carnes | Mar 10, 2022
You can call the E-Zpass phone number or you can go on the E-Zpass app
How do I send an email re tickets I received in the mail? I got another car and transferred my EZ Pass and updated my account to reflect my new vehicle. My pass is registered in Virginia. How can I get said tickets waived? Thank you.
Sandra Brown | Mar 10, 2022
Wendy Carnes | Mar 10, 2022
You have to go in in person to dispute them and ask them for a waiver
I received a bill from E-ZPass and I do not owe a car nor have my license. What to do?
Jeff Matthews | Mar 10, 2022
Wendy Carnes | Mar 10, 2022
1st thing you have to do is make a report of fraud since someone used your name for an account that does not belong to you. Secondly you have to go in To dispute and prove that you don't have a vehicle or a license
How can I get my account unlocked so I can access my account
How do I turn in transponder after closing account and how long does it take for balance to be refunded
Joseph Pazourek | Mar 10, 2022
Brenda Taite | Mar 10, 2022
There is a drop box off 895 EZPass
I need extra Velcro strip's. How can I get some?
A Google User | Mar 10, 2022
Brenda Taite | Mar 10, 2022
895 EZ Pass
How do I update my vehicles License Plate Numbers on my EZ Pass Account
Rick Sanford | Mar 10, 2022
Deborah Natale | Mar 10, 2022
Go to the website and edit.
I just sold my 2010 toyota 4 runner. How do I return the transponder?
Vincent Mone | Mar 10, 2022
Wendy Carnes | Mar 10, 2022
You can drop it off where you got it from
What are the hours here
Donna Ferate | Mar 10, 2022
Wendy Carnes | Mar 10, 2022
8:30am to 4:40pm
How can a department that ran so well in the past be so completely messed up?
Leanna Kelley | Mar 10, 2022
Joseph Pazourek | Mar 10, 2022
Democrats
Received a bill that wasn’t even my car. What to do?? Customer service playing games
tarlayjauh 21 | Feb 8, 2022
Brittany Wilson | Feb 8, 2022
Had a similar problem paid when we went thru the toll in August then got a bill for $28 in January wth and had to wait on the phone with customer service for 2 1/2 hours ( no BS) eventually paid the bill otp before the price went doubled. COMPLETE RIP OFF!!
I got not 1 but 2 bills PLUS 2 fines on Dulles Toll Road (Virginia) because they said I went through through the toll booth 2 times in the same minute. I fought the charges but they said both were valid. It ended up being a broken EZPass device, but I still had to pay the double billing. Ad then I had to replace the EZPass with a new one; lots of time expended for a PITA process.
How can I pay a toll bi got lost and found myself on toll rd and didn't have the cash on hand wasn't familiar with that road. Please help
Cynthia Canty | Feb 8, 2022
Arthur Franck | Feb 8, 2022
just run it they will send it the mail
I have the account number and transponder id as well, but I cant able to access my account online. I tried to change my password, it says password reset failed. went to the service center they cant help, called the number,nobody answers.please help
I have a Pennsylvania EZ pass but now live in Maryland and commuting across the Francis Scott Key Bridge every day. Do I have to get a new Maryland EZ pass in order to get the discount or commuter rate?
Elaine Brady | Dec 10, 2021
Sabrina Daniels | Dec 10, 2021
Yes
Where are customer service centers located to return used transponders in person?
Adam Garfinkle | Dec 10, 2021
Sabrina Daniels | Dec 10, 2021
BHT,FMT,MVA to name three
How do I retrieve my 4 digit pin
Janet Winter | Dec 10, 2021
MS. A. FOWLKES | Dec 10, 2021
GO TO E-ZPASS,COM OR CALL TO GET YOUR PIN BACK OR STOP BY ONE OF TERMINAL.
Fastest way to get it paid is give them a credit card number and have it taken out on matically when it's below a certain amount they will add $25 from your card to your account you're not going to get a live person I suggest you go to the Harbor tunnel and go inside and you can pay your bill and do other transactions as well
I have a New Jersey E-ZPass account. Do I receive the same discount when I travel in Maryland.
gary costello | Oct 6, 2021
Edward Schultz | Oct 6, 2021
I would call the ezpass hotline in MD.
Why the new ezpass service is over charging. Don't know who update this service but it's ruined
Nancy Martinez | Oct 6, 2021
Edward Schultz | Oct 6, 2021
I've noticed if you drive through a booth that suddenly isn't working even though you have a transponder , you are charged the full toll ... Crazy system
where can i buy an EZ Pass Flex in maryland?
Dion Freedman | Oct 6, 2021
Eartha Wood | Oct 6, 2021
You can come to Baltimore Habor tunnel, Fort Mc Henry tunnel, Glein Burnie theirs an E-Z Pass Department
I lost my transponder and do not know the account number. How can I replace it?
Jeremy Robinson | Oct 6, 2021
Edward Schultz | Oct 6, 2021
Call the ezpass 1- 800 number on thier website
Hi , I just bought a used car a week back. How do I get an ezpass for the car and what car number should I use
As far as I know, they accept either one if you use your Debit card make sure there is always enough on it so that when they recharge your EZ-pass the money is there.
I went to the Giant grocery store... instructions are in the package ......be safe keep your head on a swivel....
I bought a new car. Can I just move my transponder?
Sara Falconett | Oct 6, 2021
Raul B. | Oct 6, 2021
Yes you can. Call EZ pass. You need to give them your year, make, and model of your new car. Plus new license plate number if you got one. It's easy. I do it all the time. I buy used cars every 4-5 years and switch my info with EZ pass. If you just move the transponder without giving them your new info. You run the risk of the transponder not being read. They than run your tags and if they don't match they'll send you a bill in the mail. Hope this helps.
are ez passes transferable to rental vehicles?
John Humphreys | Oct 6, 2021
thunder burley | Oct 6, 2021
It only makes sense. It is kept in the glove compartment until use so l think it is
Can I use my transponder on a rental car which is not registered with EZ Pass?
A Google User | Oct 6, 2021
ProFootballContent | Oct 6, 2021
If the transponder does not read, which is not always guaranteed and you have not added the vehicle to EZPass account,the registered owner will receive a "bill" . Rental car companies almost always will also charge the customer,who rented the vehicle,an additional fee also
I lost my ez pass during a recent move. I have called the number listed and it is constantly busy. I have sent to messages but have not received and reply.
Sean Storms | Oct 6, 2021
Sabrina Daniels | Oct 6, 2021
Very busy phone lines, Try going online to cancel it!
How can I get replacement stickers to hold my ezpass on windshield
Nancy Sydnor | Oct 6, 2021
david dobbs | Oct 6, 2021
Either call EZ Pass office and they will mail them to you or go to the EZ Pass office and they will give them to you.
You have to watch what you are signing up for when you register your transponder online. That fee your paying might be for what you did when you registered your transponder.
As long as it's an EZ Pass, you can use it up and down the coast. There's a list of states that accepts it on the east coast if you search for who accepts EZ Pass.
How do I add another car to my account?
Eula odom | Oct 6, 2021
Michael Pinkney | Oct 6, 2021
You can add another vehicle online.
I have EZpass but I got a bill from Express lanes from 95 and 495 can I use the same EZpass for Maryland and VA?
Rosie Lizama | Oct 6, 2021
Carlos Aguilar | Oct 6, 2021
Yes.
Just need to make sure you license plates are registered to your account
Why was there a charge of 12.00 for a toll in Maryland for going through it twice in one day.
Ernestine Mack | Oct 6, 2021
Nicole Anderson | Oct 6, 2021
I cant answer that maybe you should call to find out it may be taxes
How do I change my address
Mark Hirschfeld | Oct 6, 2020
Charles Stanley | Oct 6, 2020
Ezpass website, or contact ezpass representative. Information on the website
Is there an issue with paying online? I've been trying to pay my toll for 3 months now and am being charged yet another $50 late fee. My two $6 tolls have now accumulated to over $150 total. I have tried calling and have been on hold multiple times.
Nate McCoun | Oct 6, 2020
Mona Crabtree | Oct 6, 2020
I just this moment signed on and made a payment. I didn't get the "Thank you for payment" but, I did get a verification number. Do you have an on line account? If not you may want to create one. Hope this is helpful.
I have a question so how do I fill the account up or put money to the account? How does that work? What about the monthly plan? I'm lost
Rodney Wood | Oct 6, 2020
Woody Wil | Oct 6, 2020
You will have a bank card on file they may withdrawals as needed
It's now 2020. How is it possible that your website is so user-UNfriendly? It's hard to navigate and it won't take my zip code no matter how I enter it - 5 digits, 9 digits, 5 digits - a dash - 4 digits. You had to try hard to do such a poor job.
Mark Bottinick | Oct 6, 2020
MICHAEL DAVIDSON | Oct 6, 2020
I don't work for ezpass. I'm a customer just like you but I would think the website is very overwhelmed right now with so many toll Plaza's going humanless.
Is the site down or crashed? I've been trying to load $$$ since last night with no luck.
I have to take a trip up north and would hate to have go out of the way to a facility just to load funds.
The Gov. wants pay by license plate. You would no longer need an EZPASS in MD, but you would need to register online and provide a credit card number. This is not available yet, and it would not allow you to pass through tolls put of state without paying cash.
How can I know if they have my email well ????????
Pedro Aguirre | Oct 7, 2019
Joe Protani | Oct 7, 2019
go to the ezpass account website
How do I add a transponder to my account? I bought two from Giant and I added one but I can't figure out where to add the second one.
Lexi Pace | Oct 7, 2019
Mark Werner | Oct 7, 2019
There should be a section in your account where you can register any transponder you own. If you don't find it you can check FAQS or question in search.
Can you use the mdezpass to cross the Chesapeake Bay Bridge Tunnel ? If so what is the charge to the mdezpass account?
HOW CAN I CHANGE MY TAG NUMBERS FOR MY TRANSPONDERS?
Shirley Boswell | Oct 7, 2019
Mark Werner | Oct 7, 2019
Go to the EZ Pass website and go to your account. If you have not already set up your account, register. If you have already set up your account or after you register then go to the section where you can register the cars you expect to use your EZ Pass with and enter your vehicle information, including tag numbers.
Don't travel much, I let my easy pass laps because I didn't want any more debt on my credit card. Can I pay through my bank when I choose?
Pamela Smith | Oct 7, 2019
Mark Werner | Oct 7, 2019
If you are not on a commuter you replenish the account in $25.00 increments that are used until you reach a certain amount on money in the account. Then you must replenish it to $25.00. If there is no more on the account, then you can get a bill and it could come with a penalty or surcharge. Check the EZ Pass website for more information.
If I drive multiple vehicles do I need a "ez pass box" in each vehicle or can I just have one to use in all vehicles. Or if I have a rental, how does that work? TIA!!
Cher Kent | Oct 7, 2019
Tara Crane | Oct 7, 2019
Only one but you have used it for that vehicle when you driving different cars.
The vehicle should be same class vehicle as the pass was issued for and it should be added to the account of the EZPass holder. If you use an EZPass registered for a passenger car or SUV on a big rig you will be commiting an infraction and will have to pay the associated fines. All the info is on the EZPass site for the state that issued the EZPass
if you replaced at a facility then they take care of that. if you just bought another and didn't turn in your old one, then it will still be on your account.
Your likely going to get violations. Then you'll have to call and dispute. In the dispute you will probably be able to get the tolls and a lesser service charge applied to your account.
If i were you i'd pick your poison and see whats a bettrr fit, hassle of a dispute, pay cash or a transponder.
Does the ez pass ever need a battery? The reason I ask is sometimes it doesnt register when I drive through and they wave me on through
Dale Grove | Oct 7, 2018
BE Coo | Oct 7, 2018
And battery does wear down, but it's not replaceable. You need to go to an EZ Pass center for them to test it. If it is malfunctioning you will need to get a new one and there is a fee for the new one.
Is there a place on Kent Island to pick up an EZ pass?
mark jungdahl | Oct 7, 2018
Iqbal Aalam | Oct 7, 2018
Dont no
I have a Nissan Rouge but it is not on the style list what do I do
Diane Bailey | Oct 7, 2018
HALLIE LUTZ | Oct 7, 2018
Go to Frankfurt Ave location and talk to person at the window and let her know about the Nissan! She will then include it on the list of cars! But you have to go in to the location to do it!!!
You have to go into your account and if you're adding a payment choose one time payment and put the information in in the amount you want to add. If you're adding a vehicle you just go into the vehicle section and select a vehicle and input license plate make and model information.
Need new holder for windshield
Bob Novotny | Oct 7, 2017
BE Coo | Oct 7, 2017
You can either go into a center and pick it up or you can request for them to be mailed to you.