Planet Fitness Corporate Office

Category: Corporate office

Address: 4 Liberty Ln W, Hampton, NH 03842, USA

Phone: +18448807180

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Dale Zegarelli

Jun 19, 2022

Joined the boardman, Ohio planet fitness. That location...new castle location are amazing; all new equipment with new massage chairs. Cranberry, pa is nice. But; they have old massage chairs. I'm in Texas now. Forest hills is okay...but have old message chairs. Arlington, tx planet fitness is lousy. I parked my truck in first stall...got out and I noticed broken glass everywhere. The manager was totally uncooperative. I asked if he would notify the owner to cleanup broken glass. He refused to cooperate. Asked for the center's owner...he refused. The manager actually told me; why would I park on broken glass....that it was my fault. It got to a point; we were staring each other down. I will not go to Arlington; planet fitness...no way!!! Forest hills; tx is where I go. Cause of Arlington, tx...we inquired membership at Lifetime Fitness in Arlington, tx. I'll be going back to new castle, pa soon....

Natalia Santana

Jun 16, 2022

The phone lines bring no where but to say that is your own issue, call your local planet fitness. Which was very frustrating because you only get to speak to a robot but I guess because they don't want an employee getting harassed by that poor response they would have to give. I am writing a poor review because why even have an option to be told that. I tried to call corporate because my local planet fitness charged me when I went inside to cancel my membership so that I wouldn't be charged. I was told over the phone that a cancel would be free of charge but I go inside and they told me that they are going to charge me for the month and the person on the phone was a liar. I also mentioned I have a medical condition and it's the reason why I haven't gone and I was also informed over the phone by the local place they could freeze my membership for 3 months because of that. Then told in person that person was a liar, they can freeze them for medical conditions but not 3 months. I informed them of my medical condition which is an autoimmune skin condition and I can't even work due to the flare ups and how bad it is at the moment and they said they can't freeze it because of that so they will cancel it free of charge and then proceeds to say we are still going to charge you tomorrow for the month though. This is just horrible costumer service all around. Really disappointed.

Danni S

Jun 1, 2022

HAD TO TAKE LEGAL ACTION!! I had a membership years ago and cancelled my membership due to there not being a facility where I moved out of town. When I called in to cancel I was told that everything was taken care of and that my membership was cancelled. Fast forward to now I move back home and went to rejoin and was told that I have a $500+ balance but I was only told this after I showed up to work out after paying for a new membership (why would their system let me sign up and take my money if I have a balance owed?). When I arrived mind you this is not the former home location but I was told I could not workout after that day until the balance I had no idea about was cancelled from another location.. I called and spoke to Gabby and she told me that they can reduce the amount from $500+ to $104 or she can cancel my membership (mind you she told me she could cancel over the phone) ( and that’s a big gap to take off if I truly owed that amount so that to me is odd to reduce it to that) she told me to think about it and call back and that she was putting a note in my account so that whomever I speak with when I call back could cancel if I chose to, so I did. Last night planet fitness takes $40+ out of my account and when I call about it, I find out that Gabby lied on my account and did not put what she told me she was putting on my account and that my membership is not canceled and that she was not going to argue with me about it, mind you she’s speaking over me, cutting me off and was beyond rude and argumentative with me. So I told her thank you for showing out on that phone call because I was recording her and I hung up and called my lawyer.. I advise anyone who deals with them to record the phone calls and call a lawyer. This is NOT how a business is supposed to be ran they are ROBBING people by still charging after they have cancelled on multiple occasions! How are you taking my money for a service you say I can not use but then won’t even put the money towards the $104 you claim I can pay I would of been willing to accept that plan but at this point I want nothing to do with planet fitness.. CALL A LAWYER

Kara Colon

May 19, 2022

It’s unfortunate as a customer of planet fitness for years I have had to jump through hoops to only have my issue unresolved. My last check-in was 4/27/22 and I sent an inquiry about canceling my membership on 4/28/22 due to the COVID numbers going back up. I went into the gym and spoke to Nate on 5/11/22 and asked about getting a refund for the annual fee of $39 that was charged to my account on 5/1/22. He told me it wouldn’t be a problem and he would have a manager reach out to me. A manager never reached out. I called yesterday 5/19/22 and was told Sabrina was on break. I called today and spoke to Sabrina and she said there is nothing she can do about the annual fee because it was charged before I canceled. It’s unfortunate that I made a request on the website with an inquiry on 4/28/22 about canceling and no one got back to me. Very poor customer service. When I first started going to this location employees were always cleaning the gym. It’s become dirty and dusty. I’ll be reaching out to corporate about the cleanliness and customer service of this location.

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Questions & Answers

Has anyone else not been given notice then had a membership fee come our of their account unexpectedly? I'm beyond angry as my account has been overdrawn. Called local gym and was pretty much told tough luck. So for 2 months membership I've paid 60

Carol Salvaggio | Aug 18, 2018
Tammie Barron | Aug 18, 2018

Just got off the phone cause they did the same thing to me! When i signed up they told after the 3rd month there would be a ONE time fee of $40 sign up fee. They put my acciunt ok n hold twice due to illness and still withdrew the monthly fee aftwr telling me it wouldnt be taken out and overdrawing me so their $20 payment cost me $45 each time. Their whole attitude toward their members is tough luck.....poorest excuse for a company ive ever seen!!!! I know my whole family and ring of friends are cancelling their membership.

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Planet fitness is committing fraud and laundering money. I am not the only one having this problem. There are many people who are called every month with the same “your billing info incorrect” gimmick. I’m waiting for someone to file a lawsuit.

Shawn Alexander | Aug 18, 2018
a d | Aug 18, 2019

I am interested in getting an attorney, if all of you on here are interested. What their doing is an crime, and needs to be stopped. Let me know?

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After my wife and I cancelled our membership due to medical issues, PF withdrew yearly membership fees from both accounts. When asked why and inquired about a refund, they said we don't refund. Our accounts were closed but sorry no refunds

terry carpenter | Aug 18, 2018
Jessica Tyler | Aug 18, 2018

Yeah, They do that to everyone. We HAVE TO STOP PLANET FITNESS FROM ROBBING US ALL! Contact your attorney general

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Shouldn't a manager & even all employees NOT park right by front door? What about elderly or ANY customer? Smh

Kimberlie Anne | Aug 18, 2019
boogy man | Aug 17, 2020

Look at their shredded flag. It shows their disrespect.. I've asked 7x for them to honor the veterans that go there. I'm in a wheelchair. They aren't responding. It is a crime to take your spot.

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Planet Fitness sucks. How can I be charged an annual fee when I am not a member? Explain to me how that makes sense? What a scam

Michael Philipp | Aug 18, 2019
Davidsine Brown | Aug 17, 2020

If there are too many complaints they can get closed down. Keep complaining to the better business

This planet fitness in Clinton MD is a disgrace to the Planet Fitness Corp. The men's locker room smell like a dumpster could you have someone clean up every once in a while, this use to be a nice place up until lately!!

Michael Mcdonald | Aug 18, 2018
Eric tyler | Aug 18, 2018

The whole planet fitness program is a disgrace to decent, reputable gyms across America. I'm embarrassed for them!

Why can not pay the whole membership with a credit card Up front

Tom Snyder | Aug 18, 2019
Karen Whitmire | Aug 17, 2020

I had asked them that myself. They said that people cancel their credit cards and don't pay. which made NO sense to me because I am still responsible for my charges on the card. I even told them I was not comfortable giving my bank information. Then today I find I got hit for $75 in 30 days!!! I was sending an email asking for my money back but the email they sent me was a "do not reply"

Have you noticed that out of five stars on reviews.....pf only ranks 1.4 stars.....you think they would wonder why and do something about it?

Billy St.james | Aug 18, 2019
Digital Paradise Marketing | Aug 17, 2020

I mean... most complains are from people that didn’t read the agreement that THEY signed.

Worked their and other staff was rude, lied on, by a manager, employees, worse jobs ever feeling so hurt.

Tamiko Daniels | Aug 18, 2018
Melissa Koch | Aug 17, 2020

They treat their employees horribly 😡

Free Pizza on the first Monday of every month? That's not happening, Ha! What a joke! Only at the times the staff wants!

Joe Roshinko | Aug 18, 2019
Howard Merken | Aug 17, 2021

Maybe they discontinued it because of COVID-19?

How can I cancel my subscription?

Leslie Peralta | Aug 18, 2019
Adam Kloss | Aug 18, 2019

Present your card upon arrival. Ask to cancel your membership. Most cancellations will have a "buy out" fee. Ridiculous.

I was just so humiliated going in for my 1st time...I've paid for a membership since jan..today I finally had the balls to go ..they laughed when my picture was taken..trainer asked why I was having weight loss surgery. .which is none of his business

jules l | Aug 18, 2018
Sally Wininger | Aug 17, 2020

My husband & I were members of PF for over a year we loved it. Had to cancel because we moved & the closest one is an hour & a half away. We had no trouble cancelling our membership. None of the complaints I read about that people have posted are not even close to our experience. We would still be going if we lived closer. I am 69 & 3/4 yrs young & my husband is 64 & 1/2 yrs young & we loved it!

Why are they charging membership cost twice every month and have to go to the location every month. I’m tired of them

Patsy Walton | Aug 18, 2019
Mark Batstone | Aug 18, 2019

It's a problem a lot of people are having and a call to the Better Business Bureau will put a stop to it.

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Anybody know a good corporate lawyer. After 8months of not being able to use a black card....i am wanting to sue pf for failure to provide services promised in my contract. They make sure to get my payment every monh....

Billy St.james | Aug 18, 2019
William Harrig | Aug 18, 2019

That's why I paid a year in advance in Texas and it was a non-resident and now that I'm back in Illinois where I'm a resident they won't let me transfer and they want a routing number or a credit card I won't give my credit card or routing number to anyone I don't know why they won't just take a debit card where you can put the money on just enough for the payment but now that I'm reading all this I see why so they can rip you off

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I was not shown how to get on Torso Rotation. This is the only machine that moves on its own. In my 6th week of going I got on wrong and before I was seated it whipped around throwing me off. Got nasty bumps/bruises and had an Er visit.

Sharon Wendlandt | Aug 18, 2019
Davidsine Brown | Aug 17, 2020

Su them. In Raleigh I was told I could only use the message bed and chair 1 time by some fake night manager when everybody else let me use it indefinitely and when I joined they said unlimited use, how you change the rules.

I live in the Greenbrier area of Chesapeake, Virginia. I was wondering if your company had any future plans for a gym in this area. It's heavily populated and the only gym close buy is FitnessOne and it's over crowded. Thank You Clay Jones

clay jones | Aug 18, 2018
Deena Deveaux | Aug 18, 2019

Work out at home and save yourself the headache and your cash! Not worth it

Why are there no conservative news stations at the clubs? I have three friends who quit the club and I am considering the same.

Tom Franzman | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hi there, Tom! We strive to present a variety of channels that reflect the variety of our members. Please bring these concerns up to your club manager as they will be your best point of contact.

Would it be advisable for Planet Fitness to change the name of the Black Card and the Black Card Spa? With all the name changes going on through out U.S.A. , I think the name "black" can be offensive.

Jeff Cook | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

Hi there! We appreciate you reaching out and addressing your concerns with us about our Black Card. We recognize the racial injustice and discrimination faced by the Black community. While we’ve always believed in inclusion, it’s important, now more than ever, to address the issues at hand, and firmly state that racism has no place in our society. We have made a contribution of $100,000 to Boys and Girls Clubs of America to support inclusivity programming and to invest in our future. We’re here to listen and learn, and evaluate our impact moving forward. Working for a better future does not stop here.

Anyone,k,ow,how to file a complaiint?

Mike Maltba | Aug 18, 2019
CG P | Aug 18, 2019

BBB can’t really do anything, contact your state attorney generals office

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How much time are members supposed to get on massage chairs

Arthur Armenta | Aug 18, 2019
Howard Beresford | Aug 18, 2019

5 minutes. 10 minutes would be better. Just my opinion. I

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Why do we have to pay for membership when there is teenagers going in for free for two months. Not fair at all to us who have to pay and can’t even get a workout because now it’s full with teenagers who go in for free. There needs to be equality.

Adrian Ceniceros | Jun 18, 2022
Jeffrey Chase | Jun 18, 2022

I mean, not a lot of teenagers have any sort of disposable income, and getting them to continue to be healthy and active through the summer isn't a bad thing. If you're an adult and that concerned about the $20 break they're getting, it might be worth some self reflecting

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Does Planet Fitness have a policy regarding recycling plastic water bottles and other approved items for recycling at its sites? My site does not recycle although we are in an area where recycling is easy and encouraged.

Elise Gotimer | Mar 20, 2022
Planet Fitness Corporate Office | Mar 20, 2022

Hi there, Elise! Thank you for reaching out! We encourage you to bring your concerns about recycling up with your club manager, as they're the best point of contact to address your concerns and improve your PF experience.

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When will you build a planet fitness in my area, to get to one of your fitness centers i have to drive 40 + minutes each way, the only other places around my town are $40+ a month. Please come to 28445, you'd have a huge influx of new clients.

Kim Sunday | Mar 20, 2022
Planet Fitness Corporate Office | Mar 20, 2022

Hi there, Kim! Thank you for reaching out to us and for providing the suggestion. We appreciate it and will add the 28445 area to our wishlist for future PF's.

I am a member for many years and with Omicron why is Woodbridge and others in Virginia not enforcing protections? I am fully vaccinated at least vaccines or masks?

Maite Alvestegui | Feb 18, 2022
Planet Fitness Corporate Office | Feb 18, 2022

Hi there, Maite! Thank you for reaching out. We will continue to comply with all local and state requirements and encourage you to reach out to your local club if you have any further questions. Thank you!

Can I purchase the same equipment I use at Planet Fitness?

Brian Heffernan | Oct 21, 2021
Planet Fitness Corporate Office | Oct 21, 2021

Hi there, Brian! Since our clubs are individually owned and operated, your best point of contact for gaining insights on equipment options will be your home club Manager.

How come the bulbs are never changed in the tanning beds and booths. Been 3 days straight and I should be burnt. I have nothing. Thought these blubs were suppose to be changed after so many hours of use

Debby Taylor | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hi there, Debby! Thank you for reaching out to us! If you feel there's an issue with our equipment, we recommend that you speak with your club manager directly so that the issue can be addressed as soon as possible.

ATTENTION People the will not give you your money back if you cancel OR on the same day they took your money THEY WILL MOT GIVE IT BACK. During a pandemic. Discussing.

Gary L Polhamus | Aug 17, 2021
Victor Peppard | Aug 17, 2021

Huh?

Why have I been there less than a month and they real quick to get there yearly fee. Got into a accident and they would even help me pause my account until I recover but they just said with a none caring voice there taking it out tomorrow.very disap

Fatboy HTOWNSTONER | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hi there! We appreciate you reaching out to us, and we're sad to hear about your accident. Each new member is billed the annual fee within 30-60 days of joining. The annual fee is fully earned when received and is non-refundable which is stated in the Membership Agreement when signing up. We definitely recommend reaching out to your home club manager for further questions or concerns about the annual fee. Thank you and we wish you a speedy recovery.

Has anyone else not been notiifed that Plant Fitness had reopend after your account had been frozen due to Covid-19 then had annual fees taken out? I called my home gym and of course that cancelled my membership, however, no annual fee refund!

Quiet Storm (QuietStorm) | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hi there! Thanks for reaching out to us. We strive to keep all of our members informed of reopenings by sharing updates on our club pages (planetfitness.com/gyms) and local Facebook pages as well. Also, the annual fee is an account maintenance fee to provide our members with a Judgement Free fitness experience. Unlike monthly membership dues, the annual fee is not deferred during a membership freeze. Annual fees are billed to members once per year, the time of which is dependent on their join date, as detailed in their membership agreement. The annual fee is automatically processed through our system so to avoid this, cancellation must be done by the 25th of the month before. We hope this information is helpful and we encourage you to reach out to your home club manager if you have further questions or concerns.

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Did anyone else NOT receive an email that their club was re-opening due to Covid? and they only way you find out is when you see they charged your CC two weeks later?! and then refuse to give you a refund?

Arthur Space | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hello Arthur! Thank you for reaching out to us! We strive to keep all of our members informed of reopenings by sharing updates on our club pages (planetfitness.com/gyms) and local Facebook pages as well. We hope this is helpful and useful for you in the future. If you have further questions or concerns, please don't hesitate to reach out to the club's management at your convenience.

Is anyone being charged fee after requesting to cancel there membership?

Carolyn Simmons | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hi there, Carolyn! We try to make our canceling process as simple as possible. To avoid being charged the monthly fee for your membership, our members need to cancel before the 10th of each month as account changes must be made before processing begins to affect the current draft. Please reach out to your home club Manager as they will be your best point of contact to address your billing concerns accordingly! Thank you!

Is Planet Fitness allowed to restrict access to to 1 hour per visit and require a reservation?

Alyssa Gould | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hi there, Alyssa! Since all the clubs are independently owned and operated, some managers have been placing certain limitations on members. This is for COVID safety reasons. It is just a temporary measure and members are able to freeze their accounts during this time. I definitely recommend reaching out to your home club manager for more information and to address any of your questions or concerns. - Erin

I cannot understand why Planet Fitness cannot temp test every member who walks in. Businesses do it and it would help their members stay healthy. I would rejoin in a minute if they would just do that.

Violetta Valery | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hi there, Violetta! We appreciate your feedback. The health and safety of our staff, members, and neighbors is our top priority. Each club is independently owned, so please never hesitate to speak with your home club manager. Thank you!

Due to Covid my membership has been unused all year. They now won't let me cancel and charged a maintenance fee for the year that they won't refund. This company is a fraud and should be avoided!

Daniel Moodie | Aug 17, 2021
Lisa Lara | Aug 17, 2021

I have even sent messages to corporate office under Lisa's guides in San Antonio I am a member currently I am actually leaving the company this week I have repeatedly left messages to the manager and all I get back as a reply is he's not there or he's in a meeting or he's in a meeting or he's in a meeting when some of the times I have actually been parked in the parking lot and prove that they have been lying I am verbal and proof that they are allowing people to walk in there without mask they are not sanitizing the weight area there are women walking around without mask going to the bathrooms to the water dispense area and touching equipment when I asked them in a nice manner as me being a senior citizen to put their mask on to save my life from covid they simply laugh smart and say it is not required and the people on staff have done nothing to do anything about it even while I was there I have reported at least four individuals without masks and needs a new management🤔

Is it true that you can not cancel a membership over the phone? I don’t understand this logic. If I had to relocate for some reason, I’m just going to be billed until I return?

Tiera Berry | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hi Tiera. We're sad to see you go. Please send us a direct message for more information. Thank you! - Ella

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How do I switch from black card to regular $10/monthly fee?

Yvonne Price | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hello Yvonne! Stop by your home club and club staff can downgrade your membership for you.

My son is a member of PT in Garner, NC, due to Covid-19 he hasn't been since March 2020 when this began, still has not been nor wants to since this virus is still very active. Was charged annual fee recently, fee should be waived in my opinion.

Larry Rosser | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hello Larry! We appreciate you reaching out to us. The annual fee is an account maintenance fee to provide our members with a Judgement Free fitness experience. Unlike monthly membership dues, the annual fee is not deferred during a membership freeze. Annual fees are billed to members once per year, the time of which is dependent on their join date, as detailed in their membership agreement. Please contact your home club directly for any questions or concerns related to billing. Thank you.

Why did planet fitness renew my membership without notification?

Debra Kopko | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hi Debra. Per the membership agreement, commitment memberships automatically converts to No Commitment once the initial 12 months are fulfilled. Please reach out to our club directly if you have any questions or concerns so our team can help. Thank you.

Why are we getting charge for yearly fee this fee should be waived. I haven't use the gym in more than 6 months they went into my acct and took my money without asking if I want to continue my service. I'm disputing the charges

Sandy Rosado | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hello Sandy! The annual fee is an account maintenance fee to provide our members with a Judgement Free fitness experience. Unlike monthly membership dues, the annual fee is not deferred during a membership freeze. Moving forward, the date by which you must pay your annual fee will revert back to its original date. Please contact your home club directly for any questions or concerns related to billing.

Why you have lot of rules specially concern about water bottle if i bring little bit bigger? In other gym they dont mind with that How big or small.i ask the front desk they answer me different answer in every person i ask

Randy Pimentel | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hello Randy! Thanks for reaching out to us. Water bottles must fit in holders and must be kept out of aisles and walk-ways. Anything bigger could potentially pose as a tripping hazard for our members which is why we have this policy in place. If you have any further questions or concerns about any of our policies, we highly encourage you to reach out to your home club Manager.

Who so we sue if the gym is forcing masks on us and the State has medical exceptions ? They follow state guidelines,

John Cox | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hello John! Thanks for reaching out. We highly encourage you to reach out to your home club management with your concerns related to our mask policy.

Why is there no sound on the CNN TV channel at either of the PF gyms in my area? Can this be fixed by PF Headquarters? (Utica, NY)

Susan Senior | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hi there, Susan! Please reach out to a Planet Fitness management at your PF gyms to let them know about the TV sound. They will be the best point of contact in addressing this.

do you give away treadmills sometimes?

Tamar Bennett | Aug 17, 2021
Planet Fitness Corporate Office | Aug 17, 2021

Hey Tamar, thanks for reaching out! Our Judgement Free Zone is a welcoming environment with tons of cardio and strength equipment and plenty of friendly staff but we understand the benefits of getting a workout in at home too. Since each of our clubs is individually owned and operated, your best point of contact for gaining insights on equipment options will be your home club Manager. Thanks!

Do we know when facility in NYC will reopen?

Deitrich Benjamin | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

Thanks for reaching out! At PF, the health and safety of our staff and members is our number one priority. We will keep you informed via your local club page: www.PlanetFitness.com/gyms. You can also check your club’s Facebook page for updates!

I saw that planet fitness will not make you wear a mask while you're working out effective August 1st. Is this for all planet fitness locations in America?

Thomas Vaccaro | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

Hello! Thank you for reaching out to us. Members and guests are required to wear a mask EXCEPT while actively working out, and in accordance with local restrictions, in all Planet Fitness locations worldwide, effective August 1, 2020. Visit our FAQ page for more information: planetfitness.com/health

You do realize what you are doing to a lot of people by making masks mandatory now. You are putting people at risk and making their lungs work twice as hard now because of your political move.

Tim Nalley | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

If you have a medical exception that prohibits you from wearing a mask, or prefer not to use the gym while masks are required, please reach out to your local club: https://www.planetfitness.com/gyms/. We’re happy to freeze your membership until we are no longer requiring masks in our clubs.

Has anyone worked for Planet Fitness and not been paid for hours worked?????? My supervisor was writing the hours down daily and when it came time for payday, I was not paid for 21 hrs. They keep telling me next pay. WHO works in HR???????

Pamela Callahan | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

Hello! Please reach out to your Manager about the situation. As the social media response team, we cannot provide information regarding your employment, so your Manager will be your best point of contact to address your questions and concerns.

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How do you get them to stop. They have cost me over 300.00 in over draft fees.

Lisa Lambert | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

Hello! For any billing-related matters, we recommend you reach out to your home club Manager as each club is individually owned and operated. They will be your best point of contact to address your billing concerns.

I am astonished that there is no requirement for everyone to wear masks!! Shameful, dangerous and irresponsible. !!!

Charles Richard | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

Hello Charles! Thank you for reaching out to us. Our clubs are abiding by state and local guidelines. Please contact your local club for specific guidelines for your location: planetfitness.com/gyms/

Will members continue to be billed during shut down?

Ellen Carey | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

Hello Ellen! Your March monthly dues were billed as we were, unfortunately, unable to stop the pre-scheduled draft on short notice. That said, please know that when we reopen we will provide a credit for closed days previously paid for, and we will not be charging future monthly dues until we reopen.

They are a rip off they won't let ppl change location or are customer care they just stiff you and can't honor change of area even if you moved

Saint A | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

Hello there! We do allow our members to transfer home club locations. A member may transfer from one home club to another if their membership is at least three months old, the membership is in good standing (no arrears), and/or is not a prepaid membership. We also provide the option for members to transfer clubs online: https://bit.ly/2wM9EAw For further questions or concerns on transferring locations, we encourage you to reach out to your home club Manager! Thank you for reaching out to us and have a great day!

Yes, I have and was billed even when my account was cancelled. Planet Fitness is desperate for customers and is going to get their business spanking they deserve.

Kenneth “Ken” Mendoza | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

Hello Kenneth! This is not the experience we want you to have with us! We try to make our canceling process as smooth as possible. Please reach out to your former home club Manager, as each PF club is independently owned and operated. The club manager is your primary point of contact to address your billing concerns. Thank you!

I'm w wondering why the PF we belong to is insisting on 2 forms of payment on file?

Dina Parise | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

For every new member, we ask for a checking account # and a credit/debit card on file. The card is a backup form of payment while the checking account auto drafts the fees for members. This helps assure that members don’t miss any payments and end up having to pay a late fee. For any other questions or concerns regarding billing or your membership, please reach out to your home club Manager! Thank you!

How often do they send out wavier letters, I'm trying to rejoin again

The Skipper P | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

We're excited to hear your interest in coming back to Planet Fitness! Please reach out to your home club Manager as they will be your best point of contact for more information on rejoining our Planet. Thank you!

Why do you not offer a credit card pay option? I would pay the entire year at one time but looks like I have to give this company my bank acct. info which I am not comfortable doing.

luvbobbi | Aug 17, 2020
Planet Fitness Corporate Office | Aug 17, 2020

Hello Friend! We ask for members to provide a routing number so we can make sure they don’t miss any payments and end up having to pay a late fee. It also helps minimize the risk of fraudulent charges! If you have any other questions or concerns, we encourage you to reach out to your home club Manager. Thank you for reaching out to us and have a great day!

How can they be collecting money monthly dues while the gym has been closed for renovation? Fraud?

Linda Brennan | Aug 17, 2020
George Bryant | Aug 17, 2020

I believe you can use the next gym in the area until they reopen. Just ask.

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Anyone else get scammed into believing it's No CONTRACT membership ?? Once they get bank account information they refuse to let go .

Dale Schmatzhagen | Aug 18, 2019
Angela Combs | Aug 17, 2020

Yes. I have been trying to stop the charges since December. I am currently looking into starting a Class Action against them.

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Do they call anyone back?

Aliyah | Aug 18, 2019
Dana Anderson | Aug 18, 2019

I dont know. I deliver some of their staples stuff

If there are dressing rooms why is it that men feel like it's ok to walk around in the locker rooms naked?that's here in Easton Pennsylvania and Bethlehem pa

Victor Delgado | Aug 18, 2019
Jason von Krebs Cintorino | Aug 18, 2019

They are comfortable with themselves, and/or do not care.

with Silver sneakers why do you have to join another planet fitness club why can't you use the same card. or why don't they just give you the black card that way you can go to an planet fitness since you have Silver Sneakers.

lawrence wheeler | Aug 18, 2019
Mark Batstone | Aug 18, 2019

Idk what silver sneakers means but they are a franchise so each owner wants to have your card info..

Anyone have problems with tanning beds cutting off early

Paula Lawless | Aug 18, 2019
Debby Taylor | Aug 17, 2021

They're not changing the bulbs in our Pottsville, Pa. beds. Been going for 1 week now, should be burnt,but have gotten nothing

Has anyone have any problem cancelling there membership?

Mary Fumarola | Aug 18, 2019
ileana singh | Aug 17, 2020

Yes my sister canceled her membership more than three years ago and we opened a new a couple of weeks ago and now she is being charged for both. It's been very hard fixing this problem.

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Why can’t I pay for a year in advance?

Barb Drummond | Aug 18, 2019
William Harrig | Aug 18, 2019

I had to pay a year in advance at a Texas Planet Fitness because I'm from Illinois I travel all over so now I'm back in Illinois and the reason I had to pay for a year in advance in Texas was because I wasn't a resident but now they're telling me because I paid a year in advance I can't transfer to the club back in Bolingbrook Illinois

I accidentally signed up at the wrong location so I went into the gym about an hour later to cancel. I was told that I will still be charged for my membership since I did not cancel on the 10th (today is the 12th and today is when I signed up).

olivia flores | Aug 18, 2019
olivia flores | Aug 18, 2019

Jack, I'm informing the company since no one ever calls me back or messages me back. I've tried email, phone, and Facebook. Left the same message here hoping someone from corporate would help. Is that you?

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Why do they even have a corporate number if all the responses are all clubs are franchised please call them directly. Why not just say that when it answers. I can't even get the local club to give me there main number.

Mike K | Aug 18, 2019
Mike K | Aug 18, 2019

When I call it tells you to press certain numbers for each item but then the response on all is the same.

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I cancelled my account almost 2 years ago they took my black card cut it have not gone to the gym since and now I've notice i been charge all this month's for it i went to tell them and they said I never did I want my money back

Andrea Jara | Aug 18, 2018
Alicia Cline | Aug 18, 2019

I live in Northern Ca. I re upped in April 2017, paid the annual fee and began attending after a 4 month lapse due to displacement. Everything was fine and then Oct the California gotes happened. I needed gym more than ever for Iived in my car and showered there for months. All of a sudden I go in and they refused my attendance. Said I needed to pay annual fee I explained it wasn't due until April. When I called manager her excuse was. : we didnt receive payment in Oct?????? So Corp moved your annual date to Jan That and two months feed need to be paid then you can come back. Crazy. Of course I had to pay in my situation but I'm beside myself

The ceiling fans above the cardio area are "disabled" . The claim from the general manager of the Sanford,ME. facility is that the fans work against the air conditioning and will be removed. Members with heart and or lung issues are no longer able to

Bob Cavicchio | Aug 18, 2018
Anthony Kelly | Aug 18, 2018

That's a major concern! You're absolutely right... I'm just a customer, but I'm deeply concern about your situation. You should definitely call the Planet Fitness home office.

In less than 2mos Ive paid 88.00 and now I’m told I can’t cancel unless I pay another 10.00. How is this legal?

Tammy H | Aug 18, 2018
Anthony Kelly | Aug 18, 2018

Tammy, my best advice to you. Call the home office location because someone is not giving you the right information.

Planet Fitness claim to be judgement-free, but why does it judge the "lunks"?

Beverly Rust | Aug 18, 2018
Anthony Kelly | Aug 18, 2018

Absolutely! I truly enjoyed it!

Let me know iam in

Veronica Pinchback | Aug 18, 2018
Anthony Kelly | Aug 18, 2018

Planet Fitness is magnificent! Great staff!

Why does Planet Fitness sshow only Fox news? I was told by the Leominster PF that this was a corporate decision i

Jack | Aug 18, 2018
Ron Garcia | Aug 18, 2018

I can bet anything that most clients are democrats because this is a middle class clientle.should do cnn

Good morning, I would like to request a more environmentally friendly use for wiping down equipment, instead of all the paper towels that end up in landfill, and that adds up to an enormous amount and impact on our environment. Thanks

Sheila Hawes | Aug 18, 2018
Jamison Casper | Aug 18, 2018

I'm sure if it's cheaper they will go for it. If it's not I'd be surprised.

Hey, I’m a Black Card Member and I want to use my 20% discount on Reebok merchandise but I can’t figure out how. I’ve called locations all around the US and none of the Employees even know how to do it. Help?

Gerrit Sluyter | Aug 18, 2018
Steven Combs | Aug 18, 2018

Not completely sure, been told by others it is for online Reebok purchases.

I was just told on the phone, at your Montgomerville location, that the fitness trainer is the only one who can show me how to work the equipment. She is not in til Monday. Since they are "privately owned the franchise rules don't apply to them."

Madeline Hayes | Aug 18, 2018
Jorge Martinez | Aug 18, 2018

Yes, after I complained about staffing to corporate they stated to me "we can't do anything but send the store owner a message". Do you think the store owner called me...not!!

I live in Sullivan county in p.a there is a property on 220 south .this area needs a fitness center.we need to go to a physical therapy center to exercise.l moved from Florida and belonged to the planet.l think there is a need.

Carol Schwartzman | Aug 18, 2018
Jamison Casper | Aug 18, 2018

Worst customer service I've ever encountered... They franchise out Carol so if you want one in your area you need to find someone interested in buying a franchise... The reason they franchise them out is so they can get max profits with zero liability.

I was planning to join this January but was told that you stopped showing Fox news but continue to show CNN news and for this reason I will take my business elsewhere!! I thought you were supposed to be a "judgement free zone"? Not true!!

Jacqui L'Italien | Aug 18, 2018
Jamison Casper | Aug 18, 2018

Not to mention the absurd cancellation policy!

Does Planet Fitness have any plans to open a location in El Dorado Hills, CA

Charles Dietrich | Aug 18, 2018
Jamison Casper | Aug 18, 2018

Go to another gym! Planet Fitness doesn't care about their customers, just their money.

Was wondering if you had any plans to open a planet fitness in or near Lapeer/ Metamora Michigan? The closest Planet Fitness locations are not close. Each about an hour from me.

Autumn Nickson | Aug 18, 2018
warren perry | Aug 17, 2020

There is a location in Lapeer

Hey guys am I able to put my payments on a suspension until I want to return back to you actually going to the gym is that possible??

Nurse_Joy42 | Aug 18, 2018
Dreami Thomas | Aug 18, 2018

Hi you can cancel your membership. Company policy states you have to have a medical reason to freeze your account. You need to go to your home gym, or send certified mail saying you want to cancel. If you stop payments at the bank you are still going to get billed by PF. You should visit your home gym or send mail to cancel.

When are you going to fix your website? It doesn't work when you try to find a club location. I've been trying to join since Dec 1.

Paul D | Aug 18, 2018
Jeremy Farr | Aug 18, 2018

You don't want to join. I have been trying to fix my membership through the club and through the main office and have gotten no where in a year. There customer service is a joke at best.

Can You Guys Add A Punching Bag To The PF gyms ??

Marcus Robinson | Aug 18, 2018
Jamison Casper | Aug 18, 2018

No

Why does planet fitness say 24/5, and closes at 9 on Friday??? Also why doesn't planet fitness have neck rolls for the Smith machines? Who owns the planet fitness in Snellville? I was there at 7, and it still wasn't open at 8.🤔

Dianna Marshall | Aug 18, 2018
Cynthia Askew | Aug 18, 2018

Franchise owners just do whatever they want. The only thing they all do the same is screw people out of money.

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Man I want to join so bad all I have is plastic no checking not fare change your ways so I can join I can so afford your prices one account uses my payeck the other is link to my gov account

nathan hanmoe | Aug 18, 2018
Sarah Jackson | Aug 18, 2019

Just open a checking account. Some are actually free.

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