Address: 4 Liberty Ln W, Hampton, NH 03842, USA
Phone: +18448807180
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Dale Zegarelli
Joined the boardman, Ohio planet fitness. That location...new castle location are amazing; all new equipment with new massage chairs. Cranberry, pa is nice. But; they have old massage chairs. I'm in Texas now. Forest hills is okay...but have old message chairs. Arlington, tx planet fitness is lousy. I parked my truck in first stall...got out and I noticed broken glass everywhere. The manager was totally uncooperative. I asked if he would notify the owner to cleanup broken glass. He refused to cooperate. Asked for the center's owner...he refused. The manager actually told me; why would I park on broken glass....that it was my fault. It got to a point; we were staring each other down. I will not go to Arlington; planet fitness...no way!!! Forest hills; tx is where I go. Cause of Arlington, tx...we inquired membership at Lifetime Fitness in Arlington, tx. I'll be going back to new castle, pa soon....
Natalia Santana
The phone lines bring no where but to say that is your own issue, call your local planet fitness. Which was very frustrating because you only get to speak to a robot but I guess because they don't want an employee getting harassed by that poor response they would have to give. I am writing a poor review because why even have an option to be told that. I tried to call corporate because my local planet fitness charged me when I went inside to cancel my membership so that I wouldn't be charged. I was told over the phone that a cancel would be free of charge but I go inside and they told me that they are going to charge me for the month and the person on the phone was a liar. I also mentioned I have a medical condition and it's the reason why I haven't gone and I was also informed over the phone by the local place they could freeze my membership for 3 months because of that. Then told in person that person was a liar, they can freeze them for medical conditions but not 3 months. I informed them of my medical condition which is an autoimmune skin condition and I can't even work due to the flare ups and how bad it is at the moment and they said they can't freeze it because of that so they will cancel it free of charge and then proceeds to say we are still going to charge you tomorrow for the month though. This is just horrible costumer service all around. Really disappointed.
Danni S
HAD TO TAKE LEGAL ACTION!! I had a membership years ago and cancelled my membership due to there not being a facility where I moved out of town. When I called in to cancel I was told that everything was taken care of and that my membership was cancelled. Fast forward to now I move back home and went to rejoin and was told that I have a $500+ balance but I was only told this after I showed up to work out after paying for a new membership (why would their system let me sign up and take my money if I have a balance owed?). When I arrived mind you this is not the former home location but I was told I could not workout after that day until the balance I had no idea about was cancelled from another location.. I called and spoke to Gabby and she told me that they can reduce the amount from $500+ to $104 or she can cancel my membership (mind you she told me she could cancel over the phone) ( and that’s a big gap to take off if I truly owed that amount so that to me is odd to reduce it to that) she told me to think about it and call back and that she was putting a note in my account so that whomever I speak with when I call back could cancel if I chose to, so I did. Last night planet fitness takes $40+ out of my account and when I call about it, I find out that Gabby lied on my account and did not put what she told me she was putting on my account and that my membership is not canceled and that she was not going to argue with me about it, mind you she’s speaking over me, cutting me off and was beyond rude and argumentative with me. So I told her thank you for showing out on that phone call because I was recording her and I hung up and called my lawyer.. I advise anyone who deals with them to record the phone calls and call a lawyer. This is NOT how a business is supposed to be ran they are ROBBING people by still charging after they have cancelled on multiple occasions! How are you taking my money for a service you say I can not use but then won’t even put the money towards the $104 you claim I can pay I would of been willing to accept that plan but at this point I want nothing to do with planet fitness.. CALL A LAWYER
Kara Colon
It’s unfortunate as a customer of planet fitness for years I have had to jump through hoops to only have my issue unresolved. My last check-in was 4/27/22 and I sent an inquiry about canceling my membership on 4/28/22 due to the COVID numbers going back up. I went into the gym and spoke to Nate on 5/11/22 and asked about getting a refund for the annual fee of $39 that was charged to my account on 5/1/22. He told me it wouldn’t be a problem and he would have a manager reach out to me. A manager never reached out. I called yesterday 5/19/22 and was told Sabrina was on break. I called today and spoke to Sabrina and she said there is nothing she can do about the annual fee because it was charged before I canceled. It’s unfortunate that I made a request on the website with an inquiry on 4/28/22 about canceling and no one got back to me. Very poor customer service. When I first started going to this location employees were always cleaning the gym. It’s become dirty and dusty. I’ll be reaching out to corporate about the cleanliness and customer service of this location.
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Just got off the phone cause they did the same thing to me! When i signed up they told after the 3rd month there would be a ONE time fee of $40 sign up fee. They put my acciunt ok n hold twice due to illness and still withdrew the monthly fee aftwr telling me it wouldnt be taken out and overdrawing me so their $20 payment cost me $45 each time. Their whole attitude toward their members is tough luck.....poorest excuse for a company ive ever seen!!!! I know my whole family and ring of friends are cancelling their membership.
I am interested in getting an attorney, if all of you on here are interested. What their doing is an crime, and needs to be stopped. Let me know?
Yeah, They do that to everyone. We HAVE TO STOP PLANET FITNESS FROM ROBBING US ALL! Contact your attorney general
Join the club! Worst customer service ever... I'd suggest writting a letter to your local BBB.
BBB it is,
Look at their shredded flag. It shows their disrespect.. I've asked 7x for them to honor the veterans that go there. I'm in a wheelchair. They aren't responding. It is a crime to take your spot.
If there are too many complaints they can get closed down. Keep complaining to the better business
The whole planet fitness program is a disgrace to decent, reputable gyms across America. I'm embarrassed for them!
I had asked them that myself. They said that people cancel their credit cards and don't pay. which made NO sense to me because I am still responsible for my charges on the card. I even told them I was not comfortable giving my bank information. Then today I find I got hit for $75 in 30 days!!! I was sending an email asking for my money back but the email they sent me was a "do not reply"
I mean... most complains are from people that didn’t read the agreement that THEY signed.
They treat their employees horribly 😡
Maybe they discontinued it because of COVID-19?
Present your card upon arrival. Ask to cancel your membership. Most cancellations will have a "buy out" fee. Ridiculous.
My husband & I were members of PF for over a year we loved it. Had to cancel because we moved & the closest one is an hour & a half away. We had no trouble cancelling our membership. None of the complaints I read about that people have posted are not even close to our experience. We would still be going if we lived closer. I am 69 & 3/4 yrs young & my husband is 64 & 1/2 yrs young & we loved it!
It's a problem a lot of people are having and a call to the Better Business Bureau will put a stop to it.
That's why I paid a year in advance in Texas and it was a non-resident and now that I'm back in Illinois where I'm a resident they won't let me transfer and they want a routing number or a credit card I won't give my credit card or routing number to anyone I don't know why they won't just take a debit card where you can put the money on just enough for the payment but now that I'm reading all this I see why so they can rip you off
Su them. In Raleigh I was told I could only use the message bed and chair 1 time by some fake night manager when everybody else let me use it indefinitely and when I joined they said unlimited use, how you change the rules.
Work out at home and save yourself the headache and your cash! Not worth it
Hi there, Tom! We strive to present a variety of channels that reflect the variety of our members. Please bring these concerns up to your club manager as they will be your best point of contact.
Hi there! We appreciate you reaching out and addressing your concerns with us about our Black Card. We recognize the racial injustice and discrimination faced by the Black community. While we’ve always believed in inclusion, it’s important, now more than ever, to address the issues at hand, and firmly state that racism has no place in our society. We have made a contribution of $100,000 to Boys and Girls Clubs of America to support inclusivity programming and to invest in our future. We’re here to listen and learn, and evaluate our impact moving forward. Working for a better future does not stop here.
BBB can’t really do anything, contact your state attorney generals office
5 minutes. 10 minutes would be better. Just my opinion. I
I mean, not a lot of teenagers have any sort of disposable income, and getting them to continue to be healthy and active through the summer isn't a bad thing. If you're an adult and that concerned about the $20 break they're getting, it might be worth some self reflecting
Hi there, Elise! Thank you for reaching out! We encourage you to bring your concerns about recycling up with your club manager, as they're the best point of contact to address your concerns and improve your PF experience.
Hi there, Kim! Thank you for reaching out to us and for providing the suggestion. We appreciate it and will add the 28445 area to our wishlist for future PF's.
Hi there, Maite! Thank you for reaching out. We will continue to comply with all local and state requirements and encourage you to reach out to your local club if you have any further questions. Thank you!
Hi there, Brian! Since our clubs are individually owned and operated, your best point of contact for gaining insights on equipment options will be your home club Manager.
Hi there, Debby! Thank you for reaching out to us! If you feel there's an issue with our equipment, we recommend that you speak with your club manager directly so that the issue can be addressed as soon as possible.
Huh?
Hi there! We appreciate you reaching out to us, and we're sad to hear about your accident. Each new member is billed the annual fee within 30-60 days of joining. The annual fee is fully earned when received and is non-refundable which is stated in the Membership Agreement when signing up. We definitely recommend reaching out to your home club manager for further questions or concerns about the annual fee. Thank you and we wish you a speedy recovery.
I'm sorry to hear that
Hi there! Thanks for reaching out to us. We strive to keep all of our members informed of reopenings by sharing updates on our club pages (planetfitness.com/gyms) and local Facebook pages as well. Also, the annual fee is an account maintenance fee to provide our members with a Judgement Free fitness experience. Unlike monthly membership dues, the annual fee is not deferred during a membership freeze. Annual fees are billed to members once per year, the time of which is dependent on their join date, as detailed in their membership agreement. The annual fee is automatically processed through our system so to avoid this, cancellation must be done by the 25th of the month before. We hope this information is helpful and we encourage you to reach out to your home club manager if you have further questions or concerns.
Hello Arthur! Thank you for reaching out to us! We strive to keep all of our members informed of reopenings by sharing updates on our club pages (planetfitness.com/gyms) and local Facebook pages as well. We hope this is helpful and useful for you in the future. If you have further questions or concerns, please don't hesitate to reach out to the club's management at your convenience.
Hi there, Carolyn! We try to make our canceling process as simple as possible. To avoid being charged the monthly fee for your membership, our members need to cancel before the 10th of each month as account changes must be made before processing begins to affect the current draft. Please reach out to your home club Manager as they will be your best point of contact to address your billing concerns accordingly! Thank you!
Hi there, Alyssa! Since all the clubs are independently owned and operated, some managers have been placing certain limitations on members. This is for COVID safety reasons. It is just a temporary measure and members are able to freeze their accounts during this time. I definitely recommend reaching out to your home club manager for more information and to address any of your questions or concerns. - Erin
Hi there, Violetta! We appreciate your feedback. The health and safety of our staff, members, and neighbors is our top priority. Each club is independently owned, so please never hesitate to speak with your home club manager. Thank you!
I have even sent messages to corporate office under Lisa's guides in San Antonio I am a member currently I am actually leaving the company this week I have repeatedly left messages to the manager and all I get back as a reply is he's not there or he's in a meeting or he's in a meeting or he's in a meeting when some of the times I have actually been parked in the parking lot and prove that they have been lying I am verbal and proof that they are allowing people to walk in there without mask they are not sanitizing the weight area there are women walking around without mask going to the bathrooms to the water dispense area and touching equipment when I asked them in a nice manner as me being a senior citizen to put their mask on to save my life from covid they simply laugh smart and say it is not required and the people on staff have done nothing to do anything about it even while I was there I have reported at least four individuals without masks and needs a new management🤔
Hi Tiera. We're sad to see you go. Please send us a direct message for more information. Thank you! - Ella
Hello Yvonne! Stop by your home club and club staff can downgrade your membership for you.
Hello Larry! We appreciate you reaching out to us. The annual fee is an account maintenance fee to provide our members with a Judgement Free fitness experience. Unlike monthly membership dues, the annual fee is not deferred during a membership freeze. Annual fees are billed to members once per year, the time of which is dependent on their join date, as detailed in their membership agreement. Please contact your home club directly for any questions or concerns related to billing. Thank you.
Hi Debra. Per the membership agreement, commitment memberships automatically converts to No Commitment once the initial 12 months are fulfilled. Please reach out to our club directly if you have any questions or concerns so our team can help. Thank you.
Hello Sandy! The annual fee is an account maintenance fee to provide our members with a Judgement Free fitness experience. Unlike monthly membership dues, the annual fee is not deferred during a membership freeze. Moving forward, the date by which you must pay your annual fee will revert back to its original date. Please contact your home club directly for any questions or concerns related to billing.
Hello Randy! Thanks for reaching out to us. Water bottles must fit in holders and must be kept out of aisles and walk-ways. Anything bigger could potentially pose as a tripping hazard for our members which is why we have this policy in place. If you have any further questions or concerns about any of our policies, we highly encourage you to reach out to your home club Manager.
Hello John! Thanks for reaching out. We highly encourage you to reach out to your home club management with your concerns related to our mask policy.
Hi there, Susan! Please reach out to a Planet Fitness management at your PF gyms to let them know about the TV sound. They will be the best point of contact in addressing this.
Hey Tamar, thanks for reaching out! Our Judgement Free Zone is a welcoming environment with tons of cardio and strength equipment and plenty of friendly staff but we understand the benefits of getting a workout in at home too. Since each of our clubs is individually owned and operated, your best point of contact for gaining insights on equipment options will be your home club Manager. Thanks!
Thanks for reaching out! At PF, the health and safety of our staff and members is our number one priority. We will keep you informed via your local club page: www.PlanetFitness.com/gyms. You can also check your club’s Facebook page for updates!
Hello! Thank you for reaching out to us. Members and guests are required to wear a mask EXCEPT while actively working out, and in accordance with local restrictions, in all Planet Fitness locations worldwide, effective August 1, 2020. Visit our FAQ page for more information: planetfitness.com/health
If you have a medical exception that prohibits you from wearing a mask, or prefer not to use the gym while masks are required, please reach out to your local club: https://www.planetfitness.com/gyms/. We’re happy to freeze your membership until we are no longer requiring masks in our clubs.
Hello! Please reach out to your Manager about the situation. As the social media response team, we cannot provide information regarding your employment, so your Manager will be your best point of contact to address your questions and concerns.
Hello! For any billing-related matters, we recommend you reach out to your home club Manager as each club is individually owned and operated. They will be your best point of contact to address your billing concerns.
Hello Charles! Thank you for reaching out to us. Our clubs are abiding by state and local guidelines. Please contact your local club for specific guidelines for your location: planetfitness.com/gyms/
Hello Ellen! Your March monthly dues were billed as we were, unfortunately, unable to stop the pre-scheduled draft on short notice. That said, please know that when we reopen we will provide a credit for closed days previously paid for, and we will not be charging future monthly dues until we reopen.
Hello there! We do allow our members to transfer home club locations. A member may transfer from one home club to another if their membership is at least three months old, the membership is in good standing (no arrears), and/or is not a prepaid membership. We also provide the option for members to transfer clubs online: https://bit.ly/2wM9EAw For further questions or concerns on transferring locations, we encourage you to reach out to your home club Manager! Thank you for reaching out to us and have a great day!
Hello Kenneth! This is not the experience we want you to have with us! We try to make our canceling process as smooth as possible. Please reach out to your former home club Manager, as each PF club is independently owned and operated. The club manager is your primary point of contact to address your billing concerns. Thank you!
For every new member, we ask for a checking account # and a credit/debit card on file. The card is a backup form of payment while the checking account auto drafts the fees for members. This helps assure that members don’t miss any payments and end up having to pay a late fee. For any other questions or concerns regarding billing or your membership, please reach out to your home club Manager! Thank you!
We're excited to hear your interest in coming back to Planet Fitness! Please reach out to your home club Manager as they will be your best point of contact for more information on rejoining our Planet. Thank you!
Hello Friend! We ask for members to provide a routing number so we can make sure they don’t miss any payments and end up having to pay a late fee. It also helps minimize the risk of fraudulent charges! If you have any other questions or concerns, we encourage you to reach out to your home club Manager. Thank you for reaching out to us and have a great day!
I believe you can use the next gym in the area until they reopen. Just ask.
Yes. I have been trying to stop the charges since December. I am currently looking into starting a Class Action against them.
I dont know. I deliver some of their staples stuff
They are comfortable with themselves, and/or do not care.
Idk what silver sneakers means but they are a franchise so each owner wants to have your card info..
They're not changing the bulbs in our Pottsville, Pa. beds. Been going for 1 week now, should be burnt,but have gotten nothing
Yes my sister canceled her membership more than three years ago and we opened a new a couple of weeks ago and now she is being charged for both. It's been very hard fixing this problem.
I had to pay a year in advance at a Texas Planet Fitness because I'm from Illinois I travel all over so now I'm back in Illinois and the reason I had to pay for a year in advance in Texas was because I wasn't a resident but now they're telling me because I paid a year in advance I can't transfer to the club back in Bolingbrook Illinois
Jack, I'm informing the company since no one ever calls me back or messages me back. I've tried email, phone, and Facebook. Left the same message here hoping someone from corporate would help. Is that you?
When I call it tells you to press certain numbers for each item but then the response on all is the same.
It's a franchise operation so yes it would be through the location
I live in Northern Ca. I re upped in April 2017, paid the annual fee and began attending after a 4 month lapse due to displacement. Everything was fine and then Oct the California gotes happened. I needed gym more than ever for Iived in my car and showered there for months. All of a sudden I go in and they refused my attendance. Said I needed to pay annual fee I explained it wasn't due until April. When I called manager her excuse was. : we didnt receive payment in Oct?????? So Corp moved your annual date to Jan That and two months feed need to be paid then you can come back. Crazy. Of course I had to pay in my situation but I'm beside myself
That's a major concern! You're absolutely right... I'm just a customer, but I'm deeply concern about your situation. You should definitely call the Planet Fitness home office.
Tammy, my best advice to you. Call the home office location because someone is not giving you the right information.
Absolutely! I truly enjoyed it!
Planet Fitness is magnificent! Great staff!
They don't t care too much for their clients.bad manegement
I can bet anything that most clients are democrats because this is a middle class clientle.should do cnn
I'm sure if it's cheaper they will go for it. If it's not I'd be surprised.
Not completely sure, been told by others it is for online Reebok purchases.
Yes, after I complained about staffing to corporate they stated to me "we can't do anything but send the store owner a message". Do you think the store owner called me...not!!
Worst customer service I've ever encountered... They franchise out Carol so if you want one in your area you need to find someone interested in buying a franchise... The reason they franchise them out is so they can get max profits with zero liability.
Not to mention the absurd cancellation policy!
Go to another gym! Planet Fitness doesn't care about their customers, just their money.
There is a location in Lapeer
If you just signed up the annual fee should be Feb 1st 2018
Hi you can cancel your membership. Company policy states you have to have a medical reason to freeze your account. You need to go to your home gym, or send certified mail saying you want to cancel. If you stop payments at the bank you are still going to get billed by PF. You should visit your home gym or send mail to cancel.
You don't want to join. I have been trying to fix my membership through the club and through the main office and have gotten no where in a year. There customer service is a joke at best.
No
Franchise owners just do whatever they want. The only thing they all do the same is screw people out of money.
Just open a checking account. Some are actually free.
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