Edgepark

How can I get ahold of an actual person?? I’ve called every 800 number listed for them (which is an automated system) and the call goes blank for a min and then goes straight to a customer service survey asking if I was helped and then hangs up on me😡😡😡

Hi my name is Jenelle m. Turner I have a order that I haven't order for quite some time during to homeless for quite some time I am living at. Hanson shelter since may first 2017 so I lost contact , with ordering, so here's my new address 650 N w Irving, St so please send to the above,address I need pull up size 2xx to 3xxx. Thank you so very much . I ttt

If you take this up with your District Attorney, Edgepark will move its butt.

Www.pharmacy.ohio.gov Go to burgundy tab File Complaint... This is their Regulatory Office

definitely the worst company

Did you tell your bank that this charge wasn’t authorized? When it happened to me, I called my bank and told them and they got my money back. I hope this is resolved for you.

Try byron medical supplies. I haven't had any problems. Since they claimed I didn't have insurance.

I called the local sales rep two weeks ago and still haven't received a response.

Some of us don't have that option as this is the "preferred" provider for our insurance.

Today I was on hold for 30 minutes, then the representative picked up and I was told that my phone call will be transferred to another department. I waited again for 45 minutes before the other department picked up - for a total of 1 hour and 15 minutes!! They should be ashamed by their customer service.

Once again Edgepark likes to LIE about everything. They told my wife that they would "OVER NIGHT " some supplies for her and that's been 4 days ago. She is on a insulin pump. Half of the time she will get supplies that are not good at all. So that runs her short on supplies that's she has to have. Once again Edgepark is a BIG JOKE!!! Out of a 1 to 10 scale they get a minus 10!!

You must work there. No one has a positive comment. But nice try!

The facts are that the Edgepark reps lie. They contact you 2 weeks ahead of the supposed shipping date. You give them an OK to ship two weeks in advance, but they wait till the shipping date to even start to process the order which takes another 6 days and then they often discover they need some sort of paperwork from the doctor which takes more time causing you to continually get your supplies late each time. Since they always have a 5-6 day processing time that does not start till the shipping date, the next month the shipping date will be 5-6 days later in the month because the insurance counts 30 days from the time when it actual shipped out, moving the next fill date forward 5-6 days each time. I think we should all start a Class Action Lawsuit for the pain and suffering and stress of doing without our supplies and endangering patients.

Call your doctors office again...have them call edgepark

They are not a good company to deal with. There are other medical supply companies to choose from. I'm planning to switch.

I have been waiting for liberte monitors for over 2 months and keep getting a pass the buck response. I found our that they drafted my bank account supply and have not received them yet. Absolutely the worst company I have ever dealt with. Would not recommend them to anyone!!!!.

My husband is in need of catheters because his bladder does not empty on its own. Since dealing with Edgepark, we have nothing but problems getting the needed catheters. I can never anticipate what the problem is because each time it is a different excuse. Recently, I ordered supplies on March 5, 2018. Edgepark advises that Medicare will not allow shipment if he has more than 5 days worth. When nothing received a week later, I called and was advised that they could not ship because we had not made the Medicare deductible. I pointed out that the Medicare deductible was paid in January and asked whyif there was a problem wasn't I contacted. The agent said she doesn't have time to follow-up on orders. She did check into the Medicare part of their organization and found that, indeed, we had met our Medicare deductible. Supplies were received on March 23, 2018. In the meantime, we had to make a trip to our urologist's office to obtain emergency supply--an hour and half away.

I have the same problem with my diabetes supplies.they send one of three parts at a time, when I need all three for it to work.

Going on line with my account was easy

Worse company ever, wait it will happen to you....

I posted above

There is no way.

Call ACHA or and CMS and file a complaint.

Good luck they are the worst possible company to get supplies from.

I did

Edgepark customer service is always helpful and pleasant.

Deccom6

It good..dr.will talk2them 4you.

If as I believe you are inquiring about edgepark my question exactly you have to keep checking back on your order status and at least with my position she's very thorough but inevitably she has got to push more paperwork through every time my Dexcom supplies are ordered I'm not sure what the answer is here but I know I'm not satisfied with it either

Ask Google or call your Dr office for best answers.

I have been buying from them for 16 years and have had no problem until my last order which they did NOT ship and no call to tell .e why. I ran out of supplies which is a DISASTER

Not quite sure I understand what you mean. They have couple ways to notify;mail,phone. Notify them~ is what I do!

Don't think they keep up with whose working in company that sends out these ..

What a MESS.... I would call the billing office and let them know what happened. Hope something positive happens for you.

I've been trying since November 2020 to get my supplies. Its always a runaround and I still have nothing from them. Total waste of time and energy.

I just call them and they always answer. They are very good on getting my fathers diabetic supplies fully covered with insurance

I have always had a Good Experience.....But I am A person that will call back If I have too..But I always write Down Name of person and Time

Yes service is On point

Call them.

I'm very sorry for your loss and I would call customer service directly.

Yes its a must, hope that helps

Hi I would call edgepark and explain you never ordered the product that you received. Good luck!

I had a good experience with them but I needed adult protective underwear

Try blue river pharmacy in brownsbrugh in

You don't sound very easy to deal with. 🙄

Its not them you have a issue with. Its your insurance. Medicare doesn't cover much unless you have the prescription benefits.

I've recently started a complaint,waiting on a new vendor with better service representatives an better service. Please file complaint hopefully they get on board or get shut down.

I have called the Edgepark number and chose the option for billing. They have helped me several times.

I think you have. 15. Days to return. Items

Their service is horrible. I have reached out to the President of Cardinal Health who owns Edgepark. They assigned a customer Advocate who has generally tried to help but it seems she can only do so much. I only wish I could switch however, my insurance, Paramount preferred does not accept any other supplier of diabetic pump supplies. When I was a Medical Mutual subscriber they used Alere and I never had a problem. They also had a "wellness " program and members received all supplies free. I guess 2 years ago equates to "the good old days".

Yes