GAINSCO Auto Insurance

Category: Insurance company in Dallas, Texas

Address: 3333 Lee Pkwy #1200, Dallas, TX 75219, USA

Phone: +18664246726

Opening hours

Sunday: Closed

Monday: 8AM–8PM

Tuesday: 8AM–8PM

Wednesday: 8AM–8PM

Thursday: 8:30AM–8PM

Friday: 8AM–8PM

Saturday: Closed

Reviews

Julie D. Grant

Oct 5, 2022

Called me back & answered all my questions without hesitation. Helped clear up some misgivings.

rob royale

Oct 5, 2022

Fast and friendly

Donna Fairley

Oct 4, 2022

I LOVE them! GREAT PRICES!

Tina Robinson

Oct 4, 2022

This is a very professional company. They are always there for you to help.

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Questions & Answers

So do y'all answer the phone or what??

Diana Lozada Diaz | Oct 6, 2019
Jacinda Davis | Oct 5, 2020

It takes 30+ minutes usually... While they keep popping in to tell you HOW important their company's customer service is to them... 🙄🙄🙄

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Honestly. Can anything be done to put this awful excuse of a company out of business?

Cmnty Srvc. | Oct 5, 2020
Megan Polston | Oct 5, 2020

I canceled my policy last month and they charged me again this month. This scam needs to be shut down

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Why want yal answer the dang phone I got 2 hours to get this done

Donna Moore | Oct 6, 2019
Loronda Hustis | Oct 6, 2019

They answered for me do you have a direct number to your agent

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Why is it that I had an accident 8/29/18,reported it,got my claim #,& advisor,but nothing & I mean absolutely nothing has been done. I'm not in a rental & no1 has come to look at my car,smh so can anyone tell me what problem is

Tina Mosley | Oct 6, 2018
Kynthia Rowland | Oct 5, 2021

I'm trying to let a lot of ppl know about my experience...From MY personal experience this is an extremely stressful and dissatisfying company to work with. I can understand when a company is busy but this far surpasses just being busy they are making NO EFFORT to answer my many calls and voicemails or to even attempt to contact me back. My wreck was 9/25 and I'm still trying to get them to cooperate.

This is the bottom of the barrel, trash insurance company. Do some checking before doing ANY business with these scammers!

Jerry Jackson | Oct 5, 2021
Nicole “Nikki” Harrison | Oct 5, 2021

Thank you for the heads up

Will ANYONE in the customer service department EVER ANSWER THE PHONE?

KelRobb Lynn | Oct 5, 2021
Doobie | Oct 5, 2021

They take FOREVER.. you definitely have to have a great deal of patience to deal with them yet I can't find a better rate at the moment

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At end of my policy period with Gainsco. Missed Dec 18 payment so it appears i am cancelled. Tried to make payment today and it would not accept policy #. How many days do i have in SC to reinstate my policy?

Celia McLellan | Oct 6, 2019
Marian Rawson | Oct 6, 2019

Dealing with same issue as you have in the state of SC you have only 5 days from cancellation date to reinstate. Also. You are billed for the month you were cancelled and that payment is added on to another month payment and that is to be paid in full upon reinstatement. Hope this helps. And they also they turn in your info of non insured vehicle to DMV where you are fined each day insurance was not on the vehicle

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How is this company not fraud?

PoCReview Cc | Oct 5, 2021
BeBlessed BeBlessed | Oct 5, 2021

05/19/2021 This auto insurance company is registered with my car loan finance 🏧 BANK 🏦US EAGLE 🦅 and if GAINSCO was a fraudulent company then by all means I'm sure that I would have been notified by my bank loan company.

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I have needed to file a claim and nobody pick up the phone. What should I Do?

Marivic Yepez | Oct 5, 2021
Jorge Ponce | Oct 5, 2021

Go in person if all fails

Do they cover vehicles registered in Birmingham Alabama

Angela Goree | Oct 5, 2020
The Woke Unicorn | Oct 5, 2021

Yes, I was covered by Gainsco when my resident was actually in Birmingham, Alabama. So yes, this i can 100% attest to. I am currently in Florida and had no trouble starting a new state specific policy at the time of relocation either. Good luck in the ham, especially 280 traffic. 🙈❤️

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What time and day do the company take auto payment from your account

Brenda Baker | Oct 6, 2019
Levi Grose | Oct 5, 2021

It varies greatly but usually at 12:01am but mines always late regardless because I don't get paid until the 1st but it's always due the first and always late with a few of course plus another courtesy fee they will not change due date but will not...Oh btw they are owned by State Farm now but way cheaper even with late fees monthly

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How do I take my husband off my insurance and have it spilt into 2 bills. We are separating

Amber Hill | Oct 6, 2018
The Woke Unicorn | Oct 5, 2021

You can remove him from a policy, especially if you will no longer living together at the same residence. He will most likely have to initiate a new policy in his own name though. I would recommend you removing him and having him set up his own individual policy as opposed to the other way around, save yourself the trouble. Sorry about your situation. I hate to say it but I have been there done that. ❤️

How can I add a vehicle todAy

Sharon Haynes | Oct 6, 2017
Levi Grose | Oct 6, 2019

Just did this a little while ago I called the main office in Texas waited for a good 30+ and added a vehicle

Do we have 3a towing

Donny Crapse | Dec 9, 2021
Ryan Ashley | Dec 9, 2021

Yes for an extra fee.

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Can't get a person to talk to and where is the roadside assistance number?

Linda Davenport | Oct 5, 2021
Cindy Reuwer | Oct 5, 2021

You will be on the phone for hours and the number should be on website.

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Do they EVER finish “special investigations”?

Jaison Howard | Oct 5, 2021
Gerardo Enrique Heras Araujo | Oct 5, 2021

Of course they are a cheaper insurance company, if you have something really serious got allstate, state farm or something like that

what is going on with my policy

Clive Simpson | Oct 5, 2021
Valerie Clair | Oct 5, 2021

You might want to call them. I've had no issues, either by phone or mail.

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can i add a car to my policy now?

Junwell Brantley | Oct 5, 2021
Sharhonda Garrett | Oct 5, 2021

Yes

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How can i find out if policy active

ronnie anderson | Oct 5, 2021
FallenShoes Gaming | Oct 5, 2021

Noon 10 days after your payment due date is when your policy will be inactive.

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Does anyone have a direct number to anyone that can help me file a claim?? My car was backed into by one of their "insured" weeks ago! I need this address now.

Q Beaumont | Oct 5, 2021
Jerry Jackson | Oct 5, 2021

Trash scamming insurace company is what gainsco is. Howd your claim work out for you?

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What's the number to get insured

Robbie Smith | Oct 5, 2021
Joel Sandoval | Oct 5, 2021

Google gainsco auto insurance

What time do they actually open

Zerrane Wright | Oct 5, 2021
Berenice Medina | Oct 5, 2021

The office hours are from 8-5

How can I go about getting a insurance card for my vehicles that are insured.

Regina Tom | Oct 5, 2020
Gene Harris | Oct 5, 2020

I'm sure you can contact them through their customer service department and they would send you one. Or you can also have them email you one and you can print it out hope this helps

How many cars can i have on one policy

Jackie Golden | Oct 6, 2019
Dena Ellis | Oct 6, 2019

Not sure I only have 1 on my policy

I need a receipt. How do I get one?

Patricia Williams | Oct 6, 2019
Shannon Chapa | Oct 6, 2019

Email

Do they have online payment?

Demetrius Blanding | Oct 6, 2019
Jen Peck | Oct 6, 2019

Thts the only consistency they have going for them...they'll take your payment online with or without a policy Number...issued,pending.or cancelled.policy status..correct payment amount or not THEY A WILL 24/7 PROCESS WITHDRAW FROM YOURS OR ANYONES ACCOUNT...??? DO THEY THINK WE ARE ALL IDIOTS??

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WHAT is you email addres to cancel a old policy before we want to renew

Annalize Potgieter | Oct 6, 2019
Harjinder Gill | Oct 5, 2020

I couldn`t find any. Keep calling there stupid phone line and someday someone may answer (may GOD help you).

Can I view my statement on gainsco web page?

Maria Sierra | Oct 6, 2019
Lynette Quest | Oct 6, 2019

Yes

I'm trying to make my payment over the phone they keep saying the amount I enter is more then the amount is due????

Ashley Moore | Oct 6, 2018
Paschal Wood IV | Oct 6, 2018

If you pay over the phone it's 3 dollar's more.If you pay online it may tell you it's going to take a fee too.Just plan on making at least 3 dollars more per payment.You physically have to make payments if your not locked in via checking account where you have given the account info, your El Banko, to the Gainsco accounting association.Again it's a one time deal, if you F☆☆☆ up and money's not there you are barred from that type transfer to Gainsco.Have a good luck!

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Why cant I make my payment online

Ashley Moore | Oct 6, 2018
Lynette Quest | Oct 6, 2018

I don't know I only had the insurance for a few days. Sorry I can't answer your question.

When handling claims does this company take care of business

Katherine Jernigan | Oct 6, 2018
Oso Wiseone | Oct 6, 2019

No been over a month now and still fighting with them. Its not even my insurance it belongs to the jerk that hit me. There original offer on my car was $1000 less then blue book. I had to get with a supervisor to get them to budge at all.

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Need a copy of insurance coverage the cards for both cars

Jinny Moore | Oct 6, 2018
Alissa Hernandez | Oct 6, 2018

My preliminary card came in thru my email..

How do I get someone to answer my phone calls?

Carolyn Milstead | Oct 6, 2018
Lauren Pierce | Oct 5, 2020

I keep getting hung up on when I press 3 for customer service.

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