Fox Rent A Car Orlando

I agree. I don't think anyone should use them. I'll never rent from anyone other than a trusted name again!

The worst rental car that I have ever had ... a lousy customer service, especially the manager Mayra Aquino, makes fun of people and disrespect to customers !!!

I agree

I did the exact same thing. It worked just fine for me. I found the shuttle pick up area and waited less then ten minutes for it. Getting the car was quick and the shuttle ride was about 10 minutes. Drop off went smooth and I was back at the airport in another 10 minutes. Take a few pics of the car when you get it just in case.

I have to say, the shuttle driver was super nice and had a great attitude!!! It is true, how English was very poor, but he was working on it. My impression is that they run suck a low cost business that they pay poorly and he couldn't get work elsewhere. As for the counter, yeah, they're understaffed. The only way they could move faster would be if they were more automated, etc. That's not the fault of the men and women at the counter. What I didn't like, is the up selling push. I've rented from Fox in CO multiple times and didn't get pushed quite so hard as here. Most other companies at MCO are at the airport. Several other airport I frequent, you have to take a shuttle for all the car companies.

they charged me almost double what was budgeted online

Corporate?! Lol. This gang of criminals doesn't operate on behalf of ANYTHING remotely "corporate." They are scam artists that take advantage of travelers who are in a vulnerable position.

Sylvia, I'd like to politely point out that this is for questions. Suggest you use the Vendor's website and other Survey/Feedback websites, e.g. Expedia, for feedback such as this. V/R

Frustrating! What was there response?

This place has horrible customer service. We are from out of state, and they did not offer us to pre pay for he tolls, and when we picked up our car, the price was completely different from what we were originally quoted. When the car was returned, they could not answer any of our questions.. HORRIBLE. DO NOT USE !!!!

They try you at first when your picking up the car..I had to repeat myself on everything at least twice before signing anything..european lady( just beign nice dont know where she is from)try to add those charges..after I told her I didnt need that extra stuff..thats where they get yah..

They are not the best place to rent a car!

I would suggest Avis or Hertz. This rental car company is the worse. They quote one price which seems to be a bargain, but the time you get to the counter it's a whole different story and the price is double. Do yourself (and your wallet a favor) make reservations with a reputable company.

Yes there is... You just park the car on the side u pull in at. And the drop box is on the front of the building pass the sliding doors.

Good

Drop off was the only easy thing I can say about this place!!! I'm VERY displeased with them and fighting to be reimbursed for TWO tires I had to pay out of pocket to have replaced. Go ahead and drive over the spikes, they will only puncture the tires if you back up, so go slow and keep moving forward.

I'm a FL resident, and made my reservation online through Southwest for $248. I get there and the lady is asking me do I want gas added on (um, I said NO when I made the reservation--she called me a liar); do I want unlimited tolls (NO, I won't be using them); do I want liability insurance (WAS IT INCLUDED IN THE PRICE? YES??? OK, then sure). That will be $366... I say, "Look, take whatever you put on there back off, I'm only paying $248, not an efin penny more; I'm NOT A TOURIST, nor am I stupid." Her response, "Okay, but there is a $1,000 deposit" (on my credit card, NOT debit card). WHATEVER! How long does it take to have the hold taken off? 4-5 days AFTER the car is returned. It had better be... Not only was this woman rude, and tried to gouge me for EVERY PENNY she could, but the car I got is a 2019 already damaged POS. I was sure to mark ALL DAMAGE and also took pictures, as I'm sure they will try to blame me for it. Yeah, again, NOT STUPID... WORST.EXPERIENCE.EVER.

I had a good experience. Riz was very helpful.

Don’t go there!!! Nothing but bad comes out of it!!

If you have already rented the car and purchased their toll pass, you may not be able to get a refund. They will push many extra "protection" plans or really push you to upgrade and buy extra things when most the time you don't need them. When we were there he tried to make us buy the ezpass saying there's many tolls and we need it, but I knew he was just trying to make extra money. You can try to request a refund but I think their argument is that the ezpass was "just in case" you go through toll.

Use Alamo don't use this company their is a hidden 400$ fee if you use debit

Is it up to 400 or 400

That's a question to ask upon pick up or set up when you make reservation, buy not at the last minute

They will let you use bank card but you always need to have it with you. Like the other responses say.

Yes there is a shuttle every 20 minutes I believe they said. Although we didn't wait that long coming from or returning to the airport.

I don't believe so that's a 45min drive. You may want to check 0ut other rentals at that airport

I'd be a little nervous as they were behind on getting people into cars. The day of the week will make a difference as well. They say they are open until midnight, but with covid they can alter the hours. They ate not at the airport either, something to the site takes about 15 20 minutes, if the shuttle is still running. Personally, I'd rent from a service on-site at the airport. It's a little bit higher cost, but worth it.

15 min ride to Fox, but we waited 40mins for 1 shuttle and that one could only take 2 of the 10 people waiting. Thank goodness it was just my sister and I.

Every half hrs

Open 24 hrs a say

My sons and I didn't pay anything, and we got our full refund back....

Really don't know, I just get unlimited and drive to cocoa beach.but call them they really friendly

Amol is right. They are the least expensive.

I have has $200 preapproved. IT depends on how much your total rental is.

I didn't have a problem

Do not take a bus and take you to the office

Very bad the offer says one thing and they charge you another expect you to leave to send the notification. I paid the gas in advance and then they also charged it to me I will not return.

You are absolutely right I paid the gas and after I left they sent me the receipt charging me insurance and I was in PR

No you have to take their shuttle off site it's about 10 min from the airport

They honored expedia reservation that was paid in advance.

Yes but they charge you

Thanks guys. My "$20 upgrade" ended up being $20/day and not the entire rental which was how it was implied when they sold it to me. 🙄 Live and learn.

For Florida Residents is $1000. For international drivers is $150. Why? I don't know. I had to use a driver license from other country to get a deposit of $150

They have a shuttle every 20minutes. Customer service is great.

We also reserved a mini van directly though them. They didn't have it and gave us a standard sized SUV instead. The gas tank wasn't full and the total price was not what was advertised.

Fox Shuttle bus will pick you up at the airport and take you to the car rental lot

The airport location is the Jetport location

That varies from one insurance company to the next as to how much, if any, of your personal insurance will cover you if you have an accident. The best thing do is call your insurance company and ask about the level of coverage you have.

It is supposed that in a week, to me still because the week does not go, but if it has not arrived, call and keep the receipt for evidence.

150 once you return the car ,it go back to the credit card use.

Yes. For a fee and it's not cheap

Yes!

No. I thought they were great.

I picked up at 2704 Jetport Dr. Orlando, Fl 32827. 3 weeks ago.

In florida is 12.99, we rent it last week

Yes Manager is very rude and condescending!!

Read the fine prints on the contract, very important.

Absolutely the worst car rental place I've ever used. Sorry to hear about your ring. Considering their business practices, it's unlikely that they will return your call or return the ring.

$150 for basic car with a major credit card. Might be more if using a debit.

Stick to a recognized rental company, I wouldn't go there

Yes you pay at the counter for it along with additional: car rental insurance, personal insurance, breakdown cover, car cover, third party insurance, tax, fees, pre-paid fuel and finally the collision fee.

They so shady it's a crime The desk help are rude. Most of al the price you are quoted on reservation are untrue. After arriving from the airport and trying to get our car they said there would an extra 400.OO dollar hold put on the card upon return of the car. When planning your vacation you get average prices for things so that u can budget. If taking a vacation and you plan on expenses being $800.00 which includes all essentials you are quoted it is impossible for you to have $400.00 of that to be held. Greatest disappointment. On a lighter note we were able to use Uber that actually turned out to be cheaper than Fox. We got to meet drivers from all different places who were polite and also recommended great places to go and to eat. Know this will probably never be addressed by Fox but wanted to warm future patrons..