We also reserved a mini van directly though them. They didn't have it and gave us a standard sized SUV instead. The gas tank wasn't full and the total price was not what was advertised.
Professional is not a word i would use for them but they have always eventually figured out how to fix any problems I've had. On the other hand stay away from Priceline for cars. They usually never beat Orbitz price by much and Orbitz will help with a problem. Also some rental companies won't take the Priceline insurance you already paid for nonrefundable, found that out the hard way.
Yeah I can believe that. Not rhe most professional staff.
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