The same to me.I have written, called and they do not bother to reply. I forwarded my passport for renew in August and now we are going to November 2018
I renewed mine Feb 2016 and I have never receive it even today. Tried to call numerous times left messages but all in vain. I'm in the process of applying a new one. NB..They did cashed the money order and was never refunded.
It took me nine months to get my passport back.
Unfortunately, good luck and sheer chance are the only way you get an answer. I you happen to be in the area, a personal visit gets answers, though not necessarily results.
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