Why with a reservation do we have to wait in regular line? This is taking too long.....

They should have a line for people who has reservations and a line for people who don’t to be more efficient

Sign up for free for Avis Preferred program. You just walk up to the reserved vehicle and drive away. No lines, its awesome

They should get more People standing by the desks, they have like 20 desks and 5 workers.. it's painful to wait for about 2 hours to get your reservation...

I know, that happens to me every single week, just be patient,

Nothing has changed. I waited over an hour to pick up a car with an advance paid reservation

The reservation is to guarantee a car will be available for you. It does not add you to a waiting list like at a restaurant.

Amen!!!! We waited over an hour with a reservation while people in front of us were making arrangements from scratch! Will NEVER use Avis again

They don't have a kiosk and the employees are few and slow.

That's unfortunately is the way they work overthere :(

I waited over 45m for the shuttle to pick me up at Lax and another hour plus at the avis registration place to actually get the rental car. Very disappointing