Avis Car Rental

Chris Taylor

Great staff and easy access to the cars. The Cara are below the facility and families carrying a lot of luggage or small kids should be aware that there is no elevator down. It is roughly 1.5 flights of stairs. Avis personnel meets you in the garage and gives the vehicle a final check. You return the car to the same parking garage you left from. Easy to find again by typing in Mozaic at Union Station. The directions will take you directly to the garage entrance. Update 04/15 return: rental return process was a breeze. As I mentioned, if you put Mozaic at Union Station Apartments in your GPS it will take you right back to the parking garage. The security guy will wave your thru and Avid personal are typically in the garage with the cars. A quick walk back up the stairs and the rental return was complete.

Evelyn Gonzalez

We rented a SUV through Avis on union station in LA for the first time and the experience was excellent. The process when we arrived was quick and the representative was very helpful. I was very nervous after reading all these negative reviews and not many reviews on this specific location. However, I’m glad we did not have any issues what so ever upon checking out the rental and returning it. We will definitely be renting from this place again. Thanks AVIS!!

John Grove

Worst Avis location in the entire US. I've been renting from Avis for 30 years and have a "preferred" account. Made a reservation a month in advance. Showed up exactly on time and there were no cars available. The gal behind the counter couldn't care less. "We don't have any cars and I can't do anything about it!" She wouldn't even use her computer to find a location that actually had cars.

Frans Wijnheijmer

Super bad service. Rented a car well in advance for 11am. When we arrive, the guy simply tells us there is no car till 5pm. Only after long debate he is willing to get us another car at 12. At 12.30 still no car. We have to drive to another location to finally get our car. Poor service!