I talked to customer service and asked if I could turn my car in early. Customer service said yes. I turned in early and got charged a fee.

monique wright | Aug 28, 2018 | Category: Car rental agency in Los Angeles, California

Thrifty Car Rental - Los Angeles International Airport (LAX) - All questions

Address: 9000 Airport Blvd, Los Angeles, CA 90045, USA

Emily Tardiff | Aug 28, 2018

Yes u are charged a fee. U are no longer allowed to have it prorated like before. Unfortunate u didn't have any to complain about with the car leaking anti freeze - doors come agarred when driving on highway? I did and had to change cars in Burbank then when I arrived back in colorado they gave me credit for inconvenience? Hope this helps

Jack Black | Aug 28, 2018

You paid by credit card in all likelihood. Contact your card issuer. They should stand by you their customer. If they don't act on your belief an issue a credit to your account close that account. You dont want to do business with any company that doesn't have your back when their is a billing dispute.

monique wright | Aug 28, 2018

Not a mistake unfortunately I was lied to.i have to wait till Monday to tell to customer service. I called before I took it back, that's what I'm saying. They told me yes, I could take it back early with no fees. Then charged me a fee ?

Frank Kaffenberger | Aug 28, 2018

Sounds about right.

Carrie Sprewell-Osborne | Aug 28, 2018

Could be a mistake ask for surervisor

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