Address: 9000 Airport Blvd, Los Angeles, CA 90045, USA
Phone: +13102583000
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Devina Beach
First of all you might wanna call and be sure they accept your credit card because we got there and they denied my Visa credit card by showing me a note written on an envelope saying “debit cards we don’t accept” followed by a list of companies they don’t accept. I tried to use a chime credit builder but was forced to use my debit card, and they charged me a $500 holding deposit. Then because of that confusion they didn’t want to give me the midsized suv that I originally reserved. Rented the car for 5 days and returned the car cleaner than received it and was charged $30 for damage. When I try to call customer service, you are unable to speak to anyone. I submitted an email claim and I hope I can get that $30 damage charge refunded. I don’t recommend renting from this company unless you have the time and money to be inconvenienced.
Operations Manager
Thrifty car rental experience…. Landed at the airport with two large check-in‘s three carry-on a kids strollers and a car seats. Have to rent a push car to get to the thrifty bus. Louie the trainee bus driver goes the extra mile and helps my family with our bags !!! We didn’t even have to ask he just noticed we are in need and did an excellent 5 star job. However when we arrived at thrifty the line was soooooooooooooooooooooooo ooo ooo ooo long ggg that it sour the experience. They need more check-in assistance or even just computerized check in with keys dropping out like a vending machine. The staff are nice but they are definitely over taxed with not enough help. Jorge gave great advice about insurance pushing to make a sale like he gets a commission. He doesn’t have name badge so that’s what he said his name is??? … If you or a consumer or the owner and like this review you could say thank by following me on Google reviews and liking this post…. ……. Have The best day ever.
Alex Marvin
Never again! The reservation line wound around inside and even continued outside to the end of the block -- everyone had to wait at least two hours to pickup their reservation! The staff were mostly friendly and understanding of everyone's frustrations just trying to get their rental car to start Memorial Day Weekend, but the Dollar Rental Car company policies and staffing decisions are horrible! Most counters weren't staffed on one of their busiest weekends of the year, and they require their staff to talk at length with every customer to upcharge gas and insurance. I just want the keys! I felt bad for the employees, as the terrible situation that their employer put them in made some customers yell. This cheap rental is not worth saving a few bucks a day. Spring for a better-run car rental company. The car even had scratches and dings on it. Be sure to take pictures before driving off the lot!
Juan's Hobbies
The counter experience was pleasant. The bill was not. Was quoted 269 for a economy sedan reservation. I asked for a slighlty bigger car but still a 4 cylinder. After fees and taxes the total was almost 800 dollars. In all honesty i needed the car but its just robbery. For a couple hundred more i could have given a down payment on this beat up car. Ive rented countless vehicles in the past and have never been so discouraged. It didnt get any better going to other vendors. If i could give thrifty a zero i would. Don't ever rent a car in CommieFornia. Just to give perspective this was a 3 day rental. Ive rented cars in Chicago for 5 days for less than 300 dollars with a free upgrade to a luxury sedan. This vehicle was in terrible condition. Never ever again. Yes i filled out the damage waiver because they will try and blame the damage on me .
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There is a shuttle that will take you to the airport
Yes
Thanks guys! The only similar category I can book online are the standard convertibles, so I guess that the SS and GT belong to that category right?
I was charged a $200.00 deposit that was not mentioned at the time I picked the vehicle up nor when I booked car. The deposit was returned after I returned the vehicle. If a deposit is a requirement it should be explaned before you sign the rental contract. Also there could be a sign at the counter stating their deposit policy and amount.
No. Its not possible.
Yes u are charged a fee. U are no longer allowed to have it prorated like before. Unfortunate u didn't have any to complain about with the car leaking anti freeze - doors come agarred when driving on highway? I did and had to change cars in Burbank then when I arrived back in colorado they gave me credit for inconvenience? Hope this helps
About 20-30 mins. Ok to drop your friend with the bags to check them in and meet him later, then you both don't have to drag your bags on the bus.
No the earliest you can pick it up it's like an hour or two hours ahead of time but I doubt that too you should call them it's 24 hours
US country code is 1
Also. an FYI you'll have to choose insurance coverage through Dollar (required) they dont allow you to use your personal/or any other auto insurance coverage when using a Debit Card.
You should take any problems you have had, up with Dollar Car Rental's Corporate office.
They have to inform that they will charged 15dollars each time you cross bridges and highways.
Look for purple signs that says rental cars pickup and the company's name are listed as well like hertz, avis and dollar
For sure..
Follow the signs for the car rental buses.
There is an agency bus (avis, budget, enterprise, ect) that comes around every 15 to 20 minutes. Go to the purple bus car pickup area outside.
Apparently when renting from an airport location you must have a return itinerary to the same location of pick-up of rental. Their guide lines and protocol specifies such details. To my knowledge one can't change it.
Free dollar shuttle from the airport to the premises. From downtown, you need to take the regular bus.
if he travels alone, the situation seems very hard. however, the shuttle driver can help him get on with the baggage. The problem will be held when he brakes or gasses, it is not necessary to keep himself in force. Otherwise an uber or taxi.
Yes there is a shuttle to take in both directions. All you have to do is get to the place of the shuttles and there are some every 15 minutes
Yes the shuttle works very well, we appreciated this service
I think you can go where you have give the car.they look every where when they kleen th car
Better ask owner about this incident
Just call the national number and they will connect you with the local lost and found
Look in the web of Rentalscar
Yes we can bring it back earlier I don't know the times. There are shuttles very often and the journey time can range from 10-15 minutes to terminal 7
Do you have the email address of this Dollar agency?
I rent a car in dollar two times. In my experience, first time I rent the car in Las Vegas. In the end, I return the car in Los Angeles. Second time, rent in Los Angeles and return in Los Angeles. The shuttle is totally free of charge in this two times.
Make sure your rental says unlimited mileage.
I do not recommend them, they tell you a price and then when you go to get up they go out with another one, of not renting again, the good thing that there are many options. No Gooood !!!!
No I'm having Allstate pay for the car through my insurance
I'd suggest you get the shuttle back to the airport. There is a bus that goes from there directly to Union station. Costs around $9-10.
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