Yes. They have a tendency of last minute cancelling flights due to crew staffing issues and do not have the ability to divert the passengers they have screwed over to other airlines like the others can. Their customer service is a call center abroad that has no ability or inclination to help when you can get ahold of them, and they will say just about anything to get you to hang up. Spirit is a bottom tier method to get from A to B if you have an arrival/departure tolerance of about a week, but more often than not, they will fail you and you will be at the mercy of their infamous support. At which point, you will have to choose between rolling the dice again on one of their next available fights a few days later (a process which will take literal hours at the front ticket counter or maybe an hour or two with their spotty call center support) or biting the bullet and getting a refund and buying a last minute ticket from a real airline.
I just flew Spirit round trip from Nashville to LA. Overall it was a good experience. The planes were immaculate, staff friendly. I'll be a repeat customer.
Worst airline I have ever flown on!!! Cancelled my flight without telling me. I found out when I got to the airport. Then had to wait 2 days to get another flight that had an overnight layover. Refused to help with a hotel voucher even though they cost me money by not informing ahead of time of the cancelation and cost me 3 days of work. When I asked for a manager on their phone line I was put back in the hold line instead and the second rep hung up on me and I had to call back to ensure I was actually scheduled for the flight. When I called back they asked me how I knew I was hung up on and then put me on hold until it timed out. I still don't know if I am scheduled for the next flight.
#iFlockEnt "Wanna fly with a 🏆?"
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