Lufthansa German Airlines

D Jay

The app and the website were both not working during the 23 hour check-in period. I was given the wrong information at the check-in desk and almost lost checked-in luggage due to it. All 3 flights were delayed. We were held on the tarmac for an hour on the first flight due to "nobody being there to taxi us out". They request masks to be worn while sat down even on long-haul flights. This is a waste of time due to no enforcement in and around the airports. The gate at Frankfurt had 4 staff sat there doing nothing while 2 others were dealing with long unorganized queues. The only positive is that the flight attendants were very friendly and apologetic while still being professional.

Phil Linkchorst

Was our travel airline to Europe but not anymore… not great customer service outta LAX, missed our connection flight, then waited 3.5 hours to get rescheduled (with 20 people in line in front of us). Around hour 3 one of the counter ladies became overwhelmed with another guest and started yelling at the line for allowing this other guests bad behavior. Overall under staffed and a terrible customer service experience but really felt bad for their workers who felt under helped and under supported by Lufthansa.

Piroska Keri

Everything went smoothly. Checking...employees are very friendly and the show their bests for the customers. I had to change seat and they arranged it for me. Lufthansa has been my #2 airlines. Only thing I do not like: they took away my frequent flyer points because I didn't travel whitin a year (2020) due to Covid!

Brenda

We have flown with many different airlines and so far Lufthansa was the best and most pleasant experience! They are very clean and classy and their food is outstanding! This time we were flying from LAX to Munich Germany. That's about 11 and a half hours so we needed to be comfortable. To avoid outlandish fees and since we were fiying internationally, we upgraded our seats slightly to premium economy. Had I not done the research, I would of just upgraded to business class or first class but after looking into it I found that premium economy, with Lufthansa, was a great option for a small extra fee. Hopefully my photos will get posted and you will see the ample amount of leg room offered plus the chairs do recline. There is a nice overnight kit complete with socks, earphones, eyemask and toiletries, a pillow and blanket, bottled water, full complete meals (at each mealtine), free assorted drinks and snacks throughout the flight. Keep in mind, this is just one step up from economy. It is not business class or first class. What we got for premium economy would be considered business or first on many other airlines.