Xfinity Store by Comcast

Category: Internet service provider

Address: 3041 Butterfield Rd Suite 101, Oak Brook, IL 60523, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Christine Rivera

Nov 4, 2022

It seems that they were short-handed. It took a long time just to drop off some equipment.

Danny Shaw

Oct 25, 2022

(OakBrook Store) Obviously a employee or paid liar posted that they do not push services, because they most certainly do. Wait times suffer dramatically because of this. 5-10 min transactions take 30 min per customer. Spent an hour waiting on a weekday morning.

Elizabeth Selig

Oct 23, 2022

Very nice customer service folks. I breezed in and breezed out and got everything I needed. The customer service person made sure I understood everything before I left. Keep up the good work, please

Richard Waller

Oct 23, 2022

Actually had a positive in store experience. Had to wait a bit but Gary took great care of us and even cleared up a past billing discrepancy.

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Questions & Answers

I have a box for internet in my living room with strong signals. But need a box in my room. Do you rent out smaller box for rooms ?

Eddie Marquez | Nov 4, 2020
Bob Floss | May 8, 2022

I need a service repair call T V in living room not working.

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Can I come in and get a replacement remote?

A Google User | Nov 5, 2019
Keona Micheal | Nov 5, 2019

Yes

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Do I need sn appointment to exchange a cable box? Thanks!

Sarai Rosbe | Nov 4, 2021
Gary Karkowski | Nov 4, 2021

No just walk in

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How can I speak to someone about my account.

Gregory Head | Nov 4, 2020
Kevin Henle | Nov 4, 2020

You have to go to the Xfinity website and make an appointment.

Can I come in and get a replacement remote?

Marco Urquizo | Nov 4, 2020
ELiot Slavik | Nov 4, 2020

Yep

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How often should I update my ewuipement?

Deborah J Foster | Nov 5, 2018
Mr Markus79 | Nov 5, 2018

Everytime needed. I do mines every 3 days.

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I have to get my cable equipment, is it posible to get it there in this place?

Martha Jimenez | Nov 5, 2018
Jerry Camacho | Nov 5, 2018

Yes!! Just make sure you are authorized to make changes to the account. Otherwise you won't be able to get anything.

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Is this location a drop off center for Comcast equipment

Carla Pytel | Nov 5, 2017
Marshall Williams | Nov 5, 2017

Yes it is and they are very polite

can i come in and talk to someone about a disputed charge on my bill?

Barb Johnson | Mar 9, 2022
Mark Walther | Mar 9, 2022

Yes, I would think so. There are customer service folks there.

Why the computer doesn’t wanna transfer to an agent? I need to speak with an agent!!!!!!

Art H | Feb 7, 2022
Frank Sylvester | Feb 7, 2022

Go in very helpful

Do I need an appointment

King Grayson | Jan 8, 2022
Paulie Arriaga | Jan 8, 2022

Yes always call for an appointment.

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Can I return my comcast cable box at the store

Aruna Vade | Nov 4, 2021
Pedro Andino | Nov 4, 2021

Yes you can.

Can I just come in today.

Steve Geneva | Nov 4, 2021
William Hintze | Nov 4, 2021

Yes wear a mask and show up early

Can I bring in our comcast box for a replacement. Our tv is cutting in and out. I have my account number along with the box. Shall I bring anything else?

Lori Boo | Nov 4, 2021
Anthony Skinner | Nov 4, 2021

Yes you can and get new one

Can i come into store to return equipment with out appointment.

Pam Scahill | Nov 4, 2021
Frank Di Pompeo | Nov 4, 2021

Yes, but you will probably have to wait in line outside

Can I pick up an Xfinity xFi pod at the store in Oakbrook?

Barbara McCarthy | Nov 4, 2020
Darrell Backhaus | Nov 4, 2020

They should have them but if you are not close by then it's always best to call first to check.

Do you have modems available in Oak Brook? I need to upgrade my connection speed/capacity.

Michael Murphy | Nov 4, 2020
Barbara Ammons | Nov 4, 2020

I received a modem from Oakbrook Comcast , later I returned it for an XFi box

Will A Xfinity store replace a HDMI CABLE?

Tammy Dorwart | Nov 4, 2020
Barbara Ammons | Nov 4, 2020

What ? If you're trying to say will Xfinity cable replace an hdmi cable ? C Xfinity has cable of all needs .

Can I swap my old cable box for a newer one?

Rufus Cunningham | Nov 4, 2020
Roxby Williams | Nov 4, 2020

Yes, indeed you can...

Do I need appointment?

Eileen Rich | Nov 4, 2020
Adriana Perez | Nov 4, 2020

I didn't have an appointment I just went and they took me right away

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Is an appointment needed?

Ezequiel Delgadillo | Nov 4, 2020
Bill Kressin | Nov 4, 2020

I did not have one. At the Oak Brook site took about ten minutes to get in.

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What is the direct telephone # for this xfinity store in OB?

k edstrom | Nov 4, 2020
Deb Eckstrom | Nov 4, 2020

Really 2 months later and no one knows the phone numbers!!

Can I come in and get a replacement modem?

Dalia Mixon | Nov 4, 2020
Steven Voorhees | Nov 4, 2020

Of

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How do I make an appointment with the store?

Craig Rasin | Nov 4, 2020
Vash MonteCristo | Nov 4, 2020

Or you can just walk in like I did

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Can i get a replacement cable box?

Bridget Madden | Nov 4, 2020
leon dec | Nov 4, 2020

Yes bring old box so there is no charge

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Can I return my equipment there?

Peggy Jones | Nov 5, 2019
Anton Lessmeister | Nov 5, 2019

Yes you can

Can I speak with Magda DeRodriguez

Kwitka Hura | Nov 5, 2019
Kathy Sherman | Nov 5, 2019

Who

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What is the mailing address for a final payment?

Tom Ebels Jr | Nov 5, 2019
Patricia Calhoun | Nov 5, 2019

I would call just to make sure that you are completely paying everything. But I would definitely walk my equipment into a Xfinity store.

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Bought too many pods. Need to exchange to 3 pack. Is that possible?

Asia Ahmed | Nov 5, 2019
Rick Fryrear | Nov 5, 2019

If you bought the product directly from Comcast and have not opened the package, I think they will. If the pack is opened, they would need to inspect it and they will decide if they are willing to take it back. If you bought it somewhere not run by Comcast, good luck.

Can I buy the PODS in the store?

Toya Connett | Nov 5, 2019
Maria Teresa Lopez Aguirre | Nov 5, 2019

Yes you can.

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Can I take my older equipment po cement in and exchange for update models?

Deborah J Foster | Nov 5, 2018
Pat Breslin | Nov 5, 2018

Yes

Hi I order new cable services,I got internet already,its any chance I can pickup the cable box instead wait 3-5 days?

Oscar Carrillo Llanos | Nov 5, 2018
Phil Mainz | Nov 5, 2018

You might call them

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can you pay past due bills here?

kayla corinne | Nov 5, 2018
Uzair Siddiqui | Nov 5, 2018

Yes

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am moving to bldg. that only has AT&T,can I return my cable boxes at this store?????

dolores dupree | Nov 5, 2018
Phil Mainz | Nov 5, 2018

Yes

My tuner stopped working, can I get a replacement there?

Paulette Wojtecki | Nov 5, 2018
Nauti Mermaid | Nov 5, 2018

Don't know what a tuner is, but you will have to contact xfinity first before going in.

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Do you have internet, cable TV service for Westchester (60154) area?

Israel * The land of the living | Nov 5, 2018
Kenyatta J | Nov 5, 2018

Yes, give them a call.

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Why does this service location have a phone number that does the exact same thing calling Xfinity does, prompt after prompt not giving me an option for my question!? I want to speak to someone at this location before I drive out to it!!!!!

S | Nov 5, 2018
Ed Jurczak | Nov 5, 2018

I would find another location.At this location the people are rude and ignorant at the time I was there also I've had friends that have been there within the past year said they're just as horrible as they were before and if not more ignorant.. Good luck

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What is the monthly billing special for Internet + Cable + Cell Phone (Android) ?

John “M” | Nov 5, 2018
Jerry Camacho | Nov 5, 2018

It really depends on what you're willing to pay. They always play with their prices, so good luck.

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CAN WE PAY OUR BILL AT YOUR STORE BY CHECK

Jane Smith | Nov 5, 2018
Rigo Ramírezz | Nov 5, 2018

Yes you can

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Is this a call center

Joetta J | Nov 5, 2017
Jerry Camacho | Nov 5, 2017

No! It's an office/store where you can get new or return equipment. You can also talk to a Comcast representative about your cable issues or make changes to your current plan.

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Can you print up past bills?

Kathleen Cannon | Nov 5, 2017
Jerry Camacho | Nov 5, 2017

Yes! If you log on to Your account, you can see all of the past and present invoices. You can print whatever you want.

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