NTTA Customer Service Center - Plano

Category: Store

Address: 5900 W Plano Pkwy, Plano, TX 75093, USA

Phone: +19728186882

Opening hours

Sunday: Closed

Monday: 8AM–6PM

Tuesday: 8AM–6PM

Wednesday: 8AM–6PM

Thursday: 8AM–6PM

Friday: 8AM–6PM

Saturday: 9AM–5:30PM

Reviews

Kevin Menefee

Oct 5, 2022

I was tricked and deceived by NTTA into establishing a new account where I already had a EZ TAG account they pretended they were not aware of. It wasn’t until over 4 days of conversations with some rude and not so rude Reps did I resolve the issue I guess, hope and pray. I went through numerous boxes in storage that I find that I found EZ TAG account and gave it to them they pretended like they search through all their records and couldn’t find anything. I was intimidated with threats of late charges 10-25 dollars tolls and fees. I was forced to establish another account I went back to EZ TAG and they told me that I didn’t have to they could have deducted the charges from EZ TAG account and I could possibly be billed twice by having one or two accounts. They should have realized only after countless days and hours an being persistent was I able to prove it. NTTA had already billed my account for $27 now I have to attempt to get my money back from them. It's funny now I have credit of $27 credit with bought toll authorities had one established of 4-5 days of constant talking going through storages with both organizations bye NTTA NO Thank you I only need one account. EZ TAG accountant for helping me clear this up, Thanks NTTA for wasting 4-5 days of my precious time you owe me! I was intimidated by late fees and toll charges anyone knows any good attorneys 😊 I have a story to tell!

Terre Lajudice

Oct 4, 2022

Only recording to talk to!

Juan Hernandez

Oct 3, 2022

My experience with Maya was exceptional. Her calmness in her voice and well knowledge. Help me understand the question I had on hand.

Kayla Holland

Oct 2, 2022

Customer service was pleasant and fast; was able to accomplish task without issues.

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Questions & Answers

For this state of art highway its horrible. Let's just start with how you make people pay for tolls while they are late for work sitting in traffic. Pathetic

Zach Westbrook | Oct 6, 2018
Dezmond Pena | Oct 6, 2019

It’s not like you’re charged for how long you sit on the road. Maybe you should leave earlier? Your schedule isn’t a concern of the NTTA.

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Worst customer service ever

Dawn Berthal | Oct 6, 2018
Danielle Broussard | Oct 6, 2019

Wouldn't take my divorce papers showing I no longer one the vehicle. Now want to charge me $700 in tolls and fees for a vehicle I no longer own . And yes the dmv is aware I no longer own the car. Tollroad is a private agency they only care about dollars. My court signed documents should've been efficient.

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Not really a question... ACTUALLY a statement but this is REDICULE!!!..They put a block on you renewing your registration....like how money hungry can you get?!

NoFauxFavor Chanelle Devine | Oct 6, 2019
Evan Hershberger | Oct 6, 2019

I totally agree! A private company should be a creditor only. How do they get to stop u from getting your tags renewed? If you don't pay, the only thing they should be able to do is put the debt on your credit report. That's it!!

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I received a bill fron TXTAG but I have an account on file with NTTA

Mohamed Mohamed | Oct 6, 2018
Pam Ward | Oct 6, 2019

it has happened to me twice & I have had a credit card on file for 3 years for automatic application of funds. This time they said I didnt have a card on file. Where did my credit card info. go !?!?

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Can local police write tickets on tollways

ROBERT Dattoli | Oct 6, 2019
Richard Maurer | Oct 6, 2019

State troopers usually patrol the tolls

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I have to pay a large ($1700) down payment for a pay plan so I can register my vehicle. Is there such a thing as a hard ship plan to ask for? Senior plan?. I am on a fixed income social security and will have to obtain a loan to pay the 1700.

Richard Hagen | Oct 6, 2018
Armando J | Oct 6, 2018

No there is not any type of plan or other discounts to unblock your veh. Block only the payment arrangement quote they give you. So you would have to pay the downpayment in order to have your veh. Reg. Unblock Hope it works out for you.

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Terrible Service called twice never did get a straight answer.

Timothy Flores | Oct 6, 2018
Buna Baker | Oct 6, 2018

What questions did you have?

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is this turnpike not covered by pikepass?

DEBBIE JOHNSON | Sep 5, 2022
Ahiezer Ledezma | Sep 5, 2022

Not

How do I check on a toll picture in which the person who stole my trailer is pulling it down the road?

Richard Jackson | May 8, 2022
Tina Saner | May 8, 2022

I'd get in touch with NTTA and make sure you have the Police report. Incase they require one.

How to update my phone number and auto license number with

tom wakefield | Feb 7, 2022
Satyam Valluru | Feb 7, 2022

Please stop by at the local office in Plano. No appointment is needed. The service agent will be able to update your records immediately. If you have an active online NTTA account, you can also update online and save a trip.

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Hello guys, I missed the toll at NTTA tool near to frisco, not sure how to pay, can you guys help me how can i pay it. thank you

Ranadeep Reddy Basani | Oct 5, 2020
Brandy Ramsey | Mar 9, 2022

You can call them and let them know you are paying your bill.

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When I receive my monthly statement, I notice a $1.50 charge. It's not a lot of money but they charge me every month. I can look up my balance. How can I make them to stop charging me every month?

Barbara Hall | Oct 6, 2019
Jocelyn Martinez | Oct 6, 2019

The fee is because you have requested your monthly statements to be mailed every month. You can call and let them know you dont want the statements to be mailed anymore.

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I got a bill from you, I don´t own a car or have been in Texas in years. WTF?

Jose Rivera | Oct 6, 2019
Lee Zee | Oct 5, 2020

It could also be from a rental/lease if you were briefly in the DFW area. Definitely need to call NTTA to find out.

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I nearly died last november on toll 49 in tyler tx, spent some time in the ICU. How would i get in touch with the board of members to talk about a center divider?

Ross Pritch | Oct 6, 2019
boo maroo | Aug 6, 2022

Toll 49 is a different company. You would contact Toll 49 for questions about them.

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How does a person get the phone number of NTTA , other than the pay bill number?

Tommy Haltom | Oct 6, 2019
Armando J. | Oct 6, 2019

You can Google some they are different numbers but they all reroute to the call centers so it's pretty much the same numbers go to the same place

what are weekday hours

Bernetta Rucker | Oct 6, 2018
Matthew Whittington | Oct 6, 2018

Monday-friday 8-6 Saturday 9-5:30 closed Sunday

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want make sure how many cars in my account

yongming miao | Sep 21, 2022
Debi Wren | Sep 29, 2022

You can log into your account to check

Complaint, why do I not receive an original invoice? I receive subsequent invoices with penalties! This is not the first Time either, I only drive in your area when I have too.

Moreton Magid | Jul 7, 2022
boo maroo | Aug 6, 2022

That depends on the postal service and if the address on your cars title is correct. If you drive on the tollway and don't have a prepaid account in good standing expect there to be an invoice and just call them with your info.

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Sold my truck on May 7 2020. Still getting invoices already called and talked to some. Can I have a number too talk to a person please

Susan Mcgee | Jun 7, 2022
Alexis | Jun 7, 2022

The general customer service number should work fine to speak with a person but you have to submit a Notice of Transfer with dmv to stop getting invoices then contact NTTA to dispute charges

Hi ! I just got the new car I need tolltag. What I have to bring?

Soon Lee | May 8, 2022
Tina Saner | May 8, 2022

They don't require Insurance to show. But a Credit card to put on file for Monthly payments towards your Tolltag

will this office be open this friday, 4/15/22?

Sam Deitelbaum | May 8, 2022
L Boogie | May 8, 2022

No they will be closed Friday.

How do you remove a vehicle and add a new one to your account if you don't have your account information at this time.?

Sonia Krusleski | May 8, 2022
boo maroo | Aug 6, 2022

You would need the phone number on your account and the license plate number of the vehicle if calling. If you go in person and don't have account info you can bring your ID and they'll be able to update the address if there is an old address on the account that you're not sure about. You would have to give them a tolltag sticker number or phone number or license plate number to find the account.

Is anyone else having problems at DFW airport using the so-called prepaid method? I pay USD $20.00 for the prepaid parking, then get charged an additional USD $27.00 by NTTA.

Xavier Maximus | Mar 9, 2022
Sam Deitelbaum | May 8, 2022

I prepaid for the Express parking lot at DFW for $46, when I got there the lot was full. The attendant gave some kind of voucher, and directed us to park at the terminal. 7 days later when I returned, and exited DFW airport, I tried to explain to a toll attendant, no help, told me to call NTTA. The next day I had a charge on my bank account for $197, i called NTTA, they told me don't worry, I will be refunded the difference. Two weeks later, no refund, I called again. They told me to be patient and they'd make notes in my account, it's been about two more weeks, nothing. I don't know the best way to resolve this, it is too much money to just let it go.

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I bought a toll tag on the 16th.. I have yet 2 receive it in the mail.. when should I get it???

G Rico | Oct 5, 2021
TONYA NICHOLS | Oct 5, 2021

I also ordered a new tolltag online. Didn't receive it and called. They sent another one. Never received it either. I stopped by and they had me fixed up in like 2 min. Super customer service in the office.

Why is my bill higher when I call to pay than what is on my invoice? Bill isn't due until 09/10/2021.

Justin Brown | Oct 5, 2021
RUBY MANANQUIL | Oct 5, 2021

They give you the updated total which includes current tolls incurred after the bill you have was printed.

I need to update my account but am unsure of my passcode. I have called customer service 3 times and they have hung up each time. What else do I need to do to get my information updated?

A Google User | Oct 5, 2021
yavuz bayraktar | Oct 5, 2021

It happened to me too. It takes ages to connect someone . The best, shortestand surest one, that's my opinion, to stop one of the offices.

HOW DO I DELETE A VEHICLE FROM MY ACCOUNT

CALVINH | Oct 5, 2021
boo maroo | Aug 6, 2022

Online, on the phone, in person. Call the company.

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Your websites say Saturday open 9pm_5:30 but just now 2:30 _3:00pm closed and I'm here

guta knhi | Oct 5, 2020
Jocelyn Martinez | Oct 5, 2020

Its closed for the holiday Martin Luther King itll open back up on Tuesday

How much charge on my account

Leandro Aguilar | Oct 5, 2020
Lisa Dawsone | Oct 5, 2020

Depends on how much you take the tollway

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Can you get a toll tag with a temporary tag

Mark Johnson | Oct 5, 2020
Lisa Dawsone | Oct 5, 2020

Yes. But you have to go back when you get your permanent tag

Are there Saturdays?

Francisco Beltran | Oct 6, 2019
Lee Zee | Oct 5, 2020

Yes, they open on Saturdays from 9pm to 5pm.

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Can i get a toll tag if l am visiting Texas ? I live overseas but have an address in Texas

Nisren Ibrahim | Oct 6, 2019
Beau Texter | Oct 6, 2019

just go to the toll booth where you can buy the tags and they'll sell it to you not a problem just put it on your windshield and you're fine they set up an account you just pay your bill I usually prepay mine

I will be buying a new car and selling my old one. Should I remove the old decal and place it on the new car window ?

cynthia sudul | Oct 6, 2019
Bruce Wagner | Oct 6, 2019

Yes, remove your old decal. Then contact NTTA of your car change they will provide with new decal.

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How can u talk to a person at main office? Called no person just computer. Got a violation for not paying when we don't live no where near Dallas.

Debra Langrill | Oct 6, 2019
Debra Langrill | Oct 6, 2019

That's the number I called still just computer making me go in circles.

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Can I set up my starter account on line?

Mary Horan | Oct 6, 2019
Eddy B | Oct 6, 2019

Need drivers license info..

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How can I delete a toll tag?

Rulea Trowbridge | Oct 6, 2019
Lee Zee | Oct 5, 2020

No, you cannot delete a tolltag. If you need to remove a vehicle from your account or cancel your account as a whole, you have to call NTTA.

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My daughter says she owes 20k in toll road fees and cant get her car tags , is this true ?

D | Oct 6, 2019
JENN HOLLENBECK | Oct 5, 2020

How in the hell do you rack up $20k in tolls ?? Someone needs to learn fiscal responsibility *geeshhhh*

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Do i have any fees thru ntta

Martinez Joshua | Oct 6, 2019
ever lopez | Oct 6, 2019

No

We bought a New truck can we get a new toll tag by mail?

Vickie Gandara | Oct 6, 2019
Lee Zee | Oct 5, 2020

You can also request it online or through their mobile app if you have an existing account. You can create a new account online only (not thru the app).

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If I already have a tolltag account, do I have to go in person and get a new tolltag for a second car?

Alma Knigge | Oct 6, 2019
Justin Magee | Oct 6, 2019

Order online. It's easy. 😀

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does the NTTA toll tag work for oklahoma as well as all of texas toll roads?

Mary Queen Scott | Oct 6, 2019
Terry Painter | Oct 6, 2019

YES, YES IT DOES.

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how much for tag

Cindy Fandal | Oct 6, 2019
Theresa Smith | Oct 6, 2019

Or you can have a starter acct and deposit $20 for future toll credit. Add more money when it drops below $5

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I need to fax a Vehicle Transfer Notification to you. What is your fax#?

Tim & Darlene Weidner | Oct 6, 2019
Armando J. | Oct 6, 2019

If you already did the vehicle transfer notification then you can call the customer service line and they can look up the license plate with the Department of Motor Vehicles and they can insert that day on the system without having you faxing it

Good Morning. I am a tourist and I bring plates from Mexico, I have used the tollway line. How can I know if I have to pay, if I am a tourist and if I have to pay, where do I have to go? Thank you

Ian Salas | Oct 6, 2019
Lee Zee | Oct 5, 2020

If your plates are not from the US then you cannot be charged.

If i lost my invoice, is these a way to antain another? Or do i have to go up to ntta?

Brendyn Vaughan | Oct 6, 2018
Lee Zee | Oct 5, 2020

You can request a copy by mail, but it's quicker and easier to either go in person or call in, with your license plate number and name of registered owner ( if it's not you).

How do I add an additional auto to my account.

Pat Pond | Oct 6, 2018
Carlos Villegas | Oct 6, 2018

The best way is to go to the office. You can do it by mail or internet, but i always go.

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how do I register for a toll road tag??

Michelle Currey | Oct 6, 2018
Dbest1 | Oct 6, 2018

The fastest way is to call on phone

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Is my pass good in OK?

Isabelle Richardson | Oct 6, 2018
Lee Zee | Oct 5, 2020

Yes, as long as you have available funds on your account and the license plate on the vehicle matches what's listed on the account.

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Do i need to carry some documents with me ?

Manoj Malhotra | Oct 6, 2018
Sai Ravipati | Oct 6, 2018

Vehicle registration and DL to get the toll tag

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What if we don't have an invoice number

Randi Lewis | Oct 6, 2018
Carmen Perez | Oct 6, 2018

License plate number is ok

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I'm getting billed for toll for a vehicle I haven't owned since 2012 , how in the world is that possible?

Debra Howard | Oct 6, 2018
James Callender (Jimi Seay) | Oct 6, 2018

Thats a good one . If you just signed the title over and handed to the new owner and he or she never registered the vehicle , it will show the plates in your name . Thats the how of it. Im sure if ypuspeak to soneobe at the NTTA office thry will help you out with the charges . They are really nuce amd willing to help .

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What's the quickest way to cancel a toll tag?

Gayle Ellis | Oct 6, 2018
Armando J | Oct 6, 2018

Call to cancel it because if you have a positive balance they will refund it back to you.

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They sent me a toll bill, I haven't been to Texas since I was 12, who do I contact to clear this up?

Aaron Becker | Oct 6, 2018
tomas rodriguez | Oct 6, 2018

That's weird Aaron, did you hijack your dad's car back then?

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here you can pay the toll

mario enrique Munioz | Oct 6, 2018
Lee Zee | Oct 5, 2020

You have to call or go in person to one of their offices.

I don’t live in Texas but was passing thru Dallas back in December, 2017. Had no idea I was on a tollway since I don’t know Dallas. Got a bill for $7.66. Do I pay it?

John B Pritchett | Oct 6, 2018
Mike M | Oct 6, 2018

Please pay

If I dont have the plate number or VIN # of a previouly owned car how can I pay my tickets?

Eric Galindo | Oct 6, 2018
Carmen Perez | Oct 6, 2018

Go to the DMV with the name of the owner. You should ne able to get the lp#

I do not drive on the Tollway but I got a Zip Cash bill. I called and informed Customer Service that I have never been on the Toll Way I only use the HOV Lane when there is 2 people or more in the car. I thought that was Free???

Peggy Camper | Oct 6, 2018
Lee Zee | Oct 5, 2020

It's only free if you have an NTTA account, you register the vehicle(s) through the TexPress service & activate the discount for the days and times you plan on driving through any HOV lane.

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I don’t have a tolltag. How will i get a bill to pay.

Karl Olsen | Oct 6, 2018
Armando J | Oct 6, 2018

They will send you an invoice when you passed thru the tolls it took a pic of your lic. Plate and wherever the veh. Is registered that where they will send the invoice but you can call in 30 days if you dont get a bill you can call and give them your lic. Plate and they will tell you if you owe or not.

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They are SCAMMERS!!

Kelsey Hogan | Oct 6, 2018
John Harris | Oct 6, 2018

They just sent me a bill and me or my car have ever been to Texas. Plus the car they sent the bill for is in my wife's name.

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If you sell your vehicle do you take your toll tag off or do you just inform them you sold the car?

norma sisemore | Oct 6, 2018
Buna Baker | Oct 6, 2018

Remove , trash it, make sure with the DMV that you updated your information also remove your name from the vehicle that you no longer own

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Can this location stamp and approve settlement agreement/ payment schedule on the spot?

Gary Piatt | Oct 6, 2018
George Jackson | Oct 6, 2018

Yes

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How do I delete my account, I no longer in the area?

James Teacle | Oct 6, 2018
Robert Dildy | Oct 6, 2018

If you have online account you can do it or call for information

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I got a ticket, trying to find out date of offense being I was there during the hurricane and don't recall going on a tollway

Larry Fleetwood | Oct 6, 2018
Lee Zee | Oct 5, 2020

If your bill doesn't show the date of the usage, then it's a late bill. They may be able to work with the late fees but not the actual tolls.

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How may I look up, online, the time and date of the violation?

Brandie Allen | Oct 6, 2018
Armando J | Oct 6, 2018

call NTTA customer service and they can give you all info time date and location.

Received zip cash toll. Live over 100 miles away and do not travel up that way. Picture of plate is dark and not me. What do I need to do?

Vickie Campbell | Oct 6, 2017
Robert Dildy | Oct 6, 2017

Call The NTTA Number For Support Questions

What do I need to get a toll tag?

Michael Sweatt | Oct 6, 2017
Robert Dildy | Oct 6, 2017

License Plate And Drivers License And Debit or Credit Card

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N

Anonymous | Oct 5, 2022
Anonymous | Oct 5, 2022

T

We only have dealer plates. Can we get tolltags

A Robins | Oct 6, 2017
Lee Zee | Oct 5, 2020

They DO NOT get automatically notified when you receive permanent plates. It is your responsibility to ensure the plates are updated on the account any time the number changes.

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