I prepaid for the Express parking lot at DFW for $46, when I got there the lot was full. The attendant gave some kind of voucher, and directed us to park at the terminal. 7 days later when I returned, and exited DFW airport, I tried to explain to a toll attendant, no help, told me to call NTTA. The next day I had a charge on my bank account for $197, i called NTTA, they told me don't worry, I will be refunded the difference. Two weeks later, no refund, I called again. They told me to be patient and they'd make notes in my account, it's been about two more weeks, nothing. I don't know the best way to resolve this, it is too much money to just let it go.
Negative. NTTA staff are superlative in problem resolution... The NTTA is also noted for fair accommodations in resolving those issues.
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