PayPal Headquarters

Category: Corporate office in San Jose, California

Address: 2211 N First St, San Jose, CA 95131, USA

Phone: +14089671000

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Kevin Solgat

Aug 22, 2022

I recieved a refund from a purchase I made. Paypal would not return the money back to my credit card. I asked for a mailed check. They said I must give them my bank info. to get my money. My account is locked for 75 days. I had the money returned to the seller and now his account is locked for 75 days too and he has not received the money. PayPal is very corrupt!!! They refuse to close my account. I want it closed !!!!!!!!!

W Paul Pulsipher

Jul 1, 2022

I've had such a long battle with these folks and in the end corporate policy won over common sense. I had a hacker try to take over my account last year and got notified of it via email last year. The hacker worked fast and changed the phone numbers on the account and attached a third party security app using his phone number so I had no way of logging back in to change the password and regain access. Because of this I had to call my bank and suspend all transactions with paypal as well as temporarily freeze my account. Well fast forward to about a month ago. I have started a business and needed to regain access to my paypal in order to use an online business tool I need. A few agents were good enough to a least get my default phone number and email back on the account, disconnect the security app the hacker used and get the information and to some extent succeeded, but couldn't get the back office to agree to take those restrictions back off of my account to let me back in. What's the point of even having the account in existence and letting it remain on their servers if there's no way to remove the account freeze? How does that even make any sense. They said it's permanently restricted and therefore cannot edited or removed. One of the agents helped changed my email address on there, if it can be done once, it should be possible to do it again folks. Now I have to get an entirely new email address to use this business tool I need after having my current email for 15 years and not even being able to use it for paypal. Ya'll have some awful policies. When this company I need to use adds other payment methods, I'll definitely be choosing them over you. A month of 30+ minute phone calls for nothing. So disappointing.

Catherine Stillwell

Jun 2, 2022

I wanted to dispute a charge and had to give them all this info. Then they told me I would have to wait a week to a month to hear back on their decision. I decided that waiting this long was unrealistic and canceled the claim and closed my account with PayPal. Prior to this, the dispute department told me that they would give me a voucher to put towards any purchases on eBay or merchants that use PayPal. The odd thing is that this voucher didn't have any cash value so I just didn't get it. I declined this and told them that I am not going to use them or eBay anymore.

N

Apr 13, 2022

Paypal charges me whatever they want! I was paying a merchant in USD, but paypal charged my card in GBP and then converted that to USD, although my card had USD in it. The conversion fee at paypal is drastically unfair, thus I was charged much more than I was supposed to. I reached out to paypal’s customer service, and they were not able to help. The supervisor created an escalation case, which was supposed to be resolved in 24-72hrs, but I haven’t heard anything for 3 weeks. Then I contacted paypal again, to follow up with my escalation case. I was able to get a partial refund back, but still left with some outstanding refund, that according to an agent is “due to currency conversion rate paypal is using”. To sum up: after around 2 months of communications with paypal, I got 80% refund for the loss that happened due to paypal’s awful policy - non-transparent system of charging different currencies to a bank card.

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Questions & Answers

Paypal is locking people out of there account and slowly taking money from people. They did not provide a reason for this locking my account but is not letting me access my money. Anyone else having this problem/scam?

Jaiceon King | Sep 8, 2019
Ibrahim El Helw | Sep 7, 2021

This is incredible! They locked my account too and I sent emails and messages s through the website, proved that all my money was on PayPal and I have to pay things right now or I’m losing my apartment, school, visa status.... and absolutely no answer! No one is answering the phone neither nowadays! I have been calling for 3 days no answer! Is there some employees working at their office in San Jose during the pandemic? I live in Los Angeles but if I don’t get an answer from them now, I will drive to San Jose and protest in front of their building until I get my money back!

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There employees are crooks an their security has their heads up their asses

Richard Bonesteel | Sep 8, 2018
Joe | Sep 7, 2021

Don't use paypal, they dont care about you, only your money, they dont even care about your honest opinion on their customer survey, if they dont like your answers they wont even submit your customer survey. I never receive my verification code from paypal, so i cannot access my account, there is no customer service and no other way for me to get my money out. I have filed a complaint with the FTC. I strongly suggest to not use paypal for your business, because it happened to me and many others from what i can read here and on their help center, paypal does not care about their customers, they never reply and they don't bother on helping any one of their customers.

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So there for getting my lawyer and. Fail thief fruad and unfairness I couldn't image how much other people this is happening to.

Miranda Mann | Sep 8, 2019
Joe | Sep 7, 2021

Don't use paypal, they dont care about you, only your money, they dont even care about your honest opinion on their customer survey, if they dont like your answers they wont even submit your customer survey. I never receive my verification code from paypal, so i cannot access my account, there is no customer service and no other way for me to get my money out. I have filed a complaint with the FTC. I strongly suggest to not use paypal for your business, because it happened to me and many others from what i can read here and on their help center, paypal does not care about their customers, they never reply and they don't bother on helping any one of their customers.

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I have 16 charges on my bank statement over a 3 mths period from Pay Pal. 1122 N 1st St San Jose Ca. I’ve read numerous other complaints with the same issues. My question is why is PayPal stilling from people???

Diane Prescott | Sep 8, 2019
Michelle Adams | Sep 8, 2019

some other person has stolen your SSN and your account # ...the only way to stop the stealing is to put maximum restrictions on your account, then pay for purchases with a debit card from your bank.

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PayPal is scamming ppl and we have to do something bout it They will not refund my Money back sooo I contacted the headquarters

Saadiya Shabazz | Sep 7, 2020
taqualla lawson | Sep 7, 2021

Do you still have headquarters number

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Paypal - why are you all being complete and utterly incompetent dpuche bags and not providing ANY customer service? You are all P.O.S. and not worthy of the air you breath.

Connie Coates | Sep 7, 2020
ElClassico | Sep 7, 2020

Lmao

Has anyone gotten a refund from these jerks

Aurtha Hale | Sep 8, 2019
joe32711 | Sep 8, 2019

if you get on it asap you will get ur money back before they pay it out ,,,for you...🤔

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Can I have my refund if you don't want to send to my items pls?

joe BH | Sep 8, 2018
Texx Woodworth | Sep 8, 2018

Open a case with PayPal

How do I stop someone taking money out of my account?

Tom Chris | Sep 8, 2019
Dim | Sep 7, 2021

Read also here. https://www.paypal.com/us/webapps/mpp/security/report-identity-theft https://frsecure.com/blog/is-that-sender-for-real-three-ways-to-verify-the-identity-of-an-email/ Also ,if you are in Android devices ,make a "copy" the link and go to your messages to see the real copied link.

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It is safe to pay with paypal

Cesar | Sep 8, 2019
Barbara Heins | Sep 8, 2019

NEVER pay with a debit card!!! It is an open access to your bank account

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I would join with you

*Llve*18 “VIDEOS of USA” *APRIL* | Sep 8, 2018
Fazal Wadood khan | Jun 9, 2022

Pa yPal is thief bigfraulent thisveryshort.e don't feelings to oths. How thy operate in USA under which law. Big Cheater totheworld. Your term.Fazal Wadood Karachi.

I ordered something 2 months ago and paid for it thru paypal. We only received half the order. How do I apply for a refund?

Rick Wilson | Sep 7, 2021
Dim | Sep 7, 2021

Next time ,open a dispute. https://www.paypal.com/uk/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-wrong-faq957 https://www.paypal.com/us/smarthelp/article/i-didn't-receive-my-item-or-it's-different-than-described.-should-i-open-a-dispute-faq1344

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Hi, I would greatly appreciate it someone would contact me, I filed a claim on merchandise that I paid for and did not receive and the seller submitted shipping information that was said to be delivered before i even ordered it.

Benjamin Dow Buck Sr. | Sep 7, 2020
Benjamin Dow Buck Sr. | Sep 7, 2021

Yes, and everytime I called PayPal, I got an automated message saying that they knew I was calling about the claim I filed and they had no information and it would hang up on me.

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i want to know where my order is or my money?

Frank Rocha Vaz | Sep 7, 2020
Karin Leboki | Sep 7, 2021

Not correct. They will not refund you or help you in any way.

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paypal is fraud, company which holds mean for seller unnecessary. Buyer confirmed about the goods received, ups tracking info was provided with info about the delivery and now funds are being kept by paypal. paypal wants to know my purchase price

Sachin Bordia | Sep 7, 2020
Julie Hsieh | Sep 7, 2020

Call and speak with PayPal about your issues. My Coach always said, "Ask and you shall RECEIVE." NEVER QUIT.

Why agents so quick to defend sellers that rip off customers with false advertising of the products.

Zaneta Bryant | Sep 7, 2020
Clay Patterson | Sep 7, 2020

I would presume there's an equal number of customers that have tried to rip off sellers.

Why are there charges on my credit card statement from here? Took the last $100 in my account

April Alexander | Sep 8, 2019
Mike Sheptak | Sep 8, 2019

This is for the corporate office physical location. Usually after the words "PayPal" on your statement it tells you where the charge is from. In the PayPal app, you can get help via: settings > help > contact support

How do I get my money back from paypal?

Lashandra Canada | Sep 8, 2019
Adebayo Orimoloye | Sep 8, 2019

Is the money already in your PayPal account? If yes, then you should see the transfer money to bank account option on there. If the money isn't in your PayPal account, then that's different problem entirely.

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Dose pay pal ever act as a middle man for arbitration's??

Steve Patterson | Sep 8, 2018
shalom cohen | Sep 8, 2018

they tend to ignore answers that were given even within their own system, for example: the seller answered me that he got the product and yet paypal ignored it and asked me to provide a proof. So, make sure you keep history of all comms...

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Paypal is stealing money from lot of people, how can we stop them from doing so?

Kann ich | Aug 31, 2022
PayPal Headquarters | Aug 31, 2022

I can't believe it that's PayPal is stealing from lot of people wow its not cool they have a complain about it I don't understand why they take it away for people money such bad things 🤦‍♀️

Is Paypal having issues with scams in the past year? I have gotten countless of emails stating that my account has been ued elsewhere, yet, I have no notifications when I go on the app and log-in. What is going on!?

Chely Velasco-Nakamura | Sep 7, 2021
Dim | Sep 7, 2021

I don't know but take a look here. https://www.paypal.com/tc/webapps/mpp/security/report-identity-theft https://frsecure.com/blog/is-that-sender-for-real-three-ways-to-verify-the-identity-of-an-email/

My pay pal has been hacked. I try to write , call no help what so ever. They keep telling me I owe them 99.00 . I keep getting emails from their collection dept. I call them ,no hello either! So frustrated!!!!!;;

Madelyn Roland | Sep 7, 2021
Dim | Sep 7, 2021

Did you find solution ? I'd recommend to you ,enable the 2FA Authentication. Read a look here. https://www.paypal.com/us/smarthelp/article/how-do-i-enable-2fa-(two-factor-authentication)-for-my-paypal-powered-by-braintree-user-faq3500 Read also here if it is useful https://frsecure.com/blog/is-that-sender-for-real-three-ways-to-verify-the-identity-of-an-email/

You people are so thieves you are lying to people why

Lajwa mwise | Sep 7, 2021
Matt Lukens | Sep 7, 2021

Yeah im going to be looking into suing them

There is $ 7,000.00 I am requesting to be returned to my PayPal account/ I made a mistake and sent $9,000.00 instead of $2,000.00 , my student friend Kate Laren has already accepted her $ 2,000.00. Please assist me in the return of $ 7,000.00. Arvid

Arvid Miller | Sep 7, 2021
Ruth (rgrcia2) | Sep 7, 2021

Log into your paypal account then go to the help option then go to the resolution tab then select contact paypal then choose the call option then theyll text you a 1 time passcode to call them.

whats with paypal taking money from peoples accounts and charging them to get it back?

john davis | Sep 7, 2020
Dannie McKay | Sep 7, 2020

Don't really know, stopped using them after 20 years be caused I called them concern a pay issue of not receiving goods ordered and called multiple times, and called again and was transferred to 6 different people and the last one hung up on me when I asked to talk to a manager. DON'T TRUST THEM ANY LONGER. GOT SCREWED OUT OF $100. I AM NOW WITH Amazon Prime and they have busted their butts to get me info when requested and fixed several purchases delivered to some one else. Now when they deliver they take a pic of order left for me.

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I received an email on my gmail stating that Venmo had a $400 request from my daughter with your PayPal address as provider of this fraudulent request. Why are you letting your name and product be used fraudulently? I am going to pull PP

patty wilcox | Sep 7, 2020
Dannie McKay | Sep 7, 2020

I have no idea what your talking about. Perhaps it a hacker trying to scam you. I don't buy on PP anymore. What is Venmo? I don't have any product. I think it's a scammer.

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Anyone else getting emails talking about settling a debt owed (over 1k), that is linked to your social and driver's license?

Ness Hernandez | Sep 7, 2020
Moustafa | Sep 7, 2020

No. Contact paypal as soon as possible

fraud payment made to hk mobile via paypal. Someone stole my debit card, who is hk mobile? can paypal help with who the thief is?

Eric Ivy | Sep 8, 2019
Jose_antonio Diaz | Sep 8, 2019

I can give you a recommendation. Search things you need to report to your bank let's someone stole your debit card but you need to go to your bank that way they can stop any transaction into you account, and then you have to call customer service PayPal and explain them everything happened to you they may help you. just to let you know if someone take some money from your debit account to do that. Persons knows your email too. So another thing that I will recommend to you is you need to change your password for you email and from your debit account to in case of you use your computer or your cell phone to logging into your account. I wish you the best and I hope you can get your money back. Good luck.

How to reset my PayPal account password

Rasool dorodgar | Sep 8, 2019
Anados Defered | Sep 8, 2019

First log in balance is on the left. Check out the details. There is a YouTube video, but I do not know how to translate it.

Why they don’t put the dispute charge on hold instead to charge the acc.now showing 119.26 from 12.29 not service from uber

Haim Argaman | Sep 8, 2019
Anados Defered | Sep 8, 2019

Nothing is on hold when a charge is disputed here or elsewhere. Check out credit card disputes. We pay up front. Keep in mind they don't take sides. Like a bank or credit card. https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

What type of lawyer would you obtain to go after them to get your money back?

Lashandra Canada | Sep 8, 2019
Anados Defered | Sep 8, 2019

Really this is not the forum for that question. Look it up on the web.

How can I contact with you guys

Nerses Avetiq | Sep 8, 2019
Anados Defered | Sep 8, 2019

No reason to contact Corporate unless you work for them. Contact Paypal on the website.

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I was told after i sent item back that i needed a receipt and shipping cost, so i got one and the address, took a pic. Of it but i can't find a email to foward it to. These people just don't care about it's customers.

Rita Robinett | Sep 8, 2019
Edward ChoiceSr | Sep 8, 2019

go to the web site.... it should have that info for you, I'm sure

How do i find out what was purchased using my card from a pay pal account

Christina Davis | Sep 8, 2018
Afroz Ahmed | Sep 8, 2018

Login to paypal.com & go to Activity tab

I ordered something online and paid with paypal. I don't have access to how to return the item. Does paypal have a record of it so I can return the item and get a refund?

Rebecca Wilson | Sep 8, 2018
Afroz Ahmed | Sep 8, 2018

Yes, in your paypal account you will have record of it

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I ordered a phone there’s no record of the phone and eBay yet someone took the money out of my account please advise

Neighborhood Resource Center | Sep 8, 2018
Vidit Maniyar | Sep 8, 2018

Before reaching out to PayPal - call eBay customer service.

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How can I locate compass company there I worked in the cafeteria area

Juan Martinez | Sep 8, 2018
Kaamel Kermaani | Sep 8, 2018

Can you rephrase your question

I think some one gave me a stolen card and transferred it to me

Jason Looney | Sep 8, 2018
Ming Ouyang | Sep 8, 2018

If you received a payment funded by a stolen card, you can call customer service

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How long does it take to receive an order after the credit card is billed?

Barbara Carrillo | Sep 8, 2018
Mamie Humphery | Sep 8, 2018

Not true it can take a month or so.

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I want to know if you charge two times for the products I buy i buy two consoles games and the price is $70.86

julia torres | Sep 8, 2018
Richard Bonesteel | Sep 8, 2018

Watch you accounts there San Jose offices is hacking accounts

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