Don't use paypal, they dont care about you, only your money, they dont even care about your honest opinion on their customer survey, if they dont like your answers they wont even submit your customer survey. I never receive my verification code from paypal, so i cannot access my account, there is no customer service and no other way for me to get my money out. I have filed a complaint with the FTC. I strongly suggest to not use paypal for your business, because it happened to me and many others from what i can read here and on their help center, paypal does not care about their customers, they never reply and they don't bother on helping any one of their customers.
Same thing happened to me. When I complained about holding my balance for two months. Alden so called supervisor said he would mail me the corporate address and instead got a message that I was locked out of my account and could get any money for 180 days. I was a high end sale for 20,000.
Review the steps you took. Paypal states it offers fraud protection. Maybe just take one last look: https://www.paypal.com/uk/smarthelp/article/how-can-i-make-a-formal-complaint-to-paypal-faq2016 There is also this. I don't know it it can help you. https://www.paypal.com/us/brc/article/customer-disputes-claims-chargebacks-bank-reversals Sorry about your misfortune. Best wishes.
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