Alamo Rent A Car

Category: Car rental agency in San Diego, California

Address: 3355 Admiral Boland Way, San Diego, CA 92101, USA

Phone: +18337631741

Opening hours

Sunday: 4:30AM–12AM

Monday: 4:30AM–12AM

Tuesday: 4:30AM–12AM

Wednesday: 4:30AM–12AM

Thursday: 4:30AM–12AM

Friday: 4:30AM–12AM

Saturday: 4:30AM–12AM

Reviews

Leslie Bentley

Jun 9, 2022

My husband and I rented a car from the Alamo Rent a Car at the San Diego Airport for Memorial Day Weekend. Small issue with the initial car we had selected, but after calling Customer Service, I was directed to go back in and speak with Doreen and she would take care of EVERYTHING! and .... DOREEN took care of everything! She upgraded our car rental without any additional charge. There was no hassle, no trying to explain, she just simply was so very nice and professional and in a short time (very short time), we were on our way in an extremely nice vehicle for our Memorial Day weekend in San Diego, CA. Very happy with their customer service, with Doreen, Jonathan and the individual who we met when we returned the car. ALL very nice & accomodating!! I would rent from Alamo again in the future!!!

Lisa Jennings

Jun 3, 2022

Our Alamo rental went very smooth. This was my only anxiety about this trip and I was sooo pleased how smooth everything went. The process to pick up the vehicle was fantastic. The people were extremely friendly and patient with our questions. When we returned, they made sure everything went well for us, which it did. Thank you for a terrific experience.

Theresa L

May 24, 2022

Booked via Costo Travel. Check in was okay. Waited on line as there was only one person already at the counter. All the kiosks were put of order so I needed a live person. I've actually never been to an Alamo with working kiosks. Ended up getting checked by the rep from National. Reserved a compact car (you know with these California gas prices, gotta go with the most fuel efficient) and got a nice upgrade to midsize car (2022 Nissan Sentra). Only had about 4400 miles on it. Smooth and gas efficient ride. What I didn't like/appreciate was that when I returned the car, I was charged a random $0.51 and the emailed receipt didn't explain what the extra charge was. Given that there was no damage and I returned a full tank, not sure why I was charged extra. Yes it's a small amount but if they add a small amount to everyone reservation I'm sure it'll add up to a pretty penny.

Shahin Khazrajafari

Nov 17, 2021

Alamo is usually my first go-to rental company when traveling, but the San Diego Airport location is the last place I will ever rent a car from. The vehicle I received was faulty, with a hole in the center console. I found out about the hole AFTER I put my sun glasses in there and had them fall through, under the e-brake. I contacted central customer service as soon as it occurred, and they annotated my reservation, and told me the car would be taken to the dealership to access the area where the sunglasses were. When returning the vehicle, the person receiving the car confirmed that my glasses were indeed down under the center console, and told me to speak with the manager. The manager told me they would retrieve the glasses and contact me within 1-2 weeks. It has been a month and a half, and despite multiple attempts to contact the San Diego office, they have been ignoring me so far, and claiming that they never found any sunglasses. Fortunately, I was able to take a couple of photos of my sunglasses jammed under the center console, so that I can at least prove I'm not making this up, as the management at this location seems to imply. My entire reservation was for $163, and I have had to spent much more to replace the sunglasses since I got no help in retrieving the old ones, and this location's complete indifference. It took me multiple calls and emails to finally reach a customer service agent (central) with enough empathy and trust to hear me out and believe me, despite the San Diego location's claims of not having found any sunglasses. This was a situation where I didn't forget my glasses, or lose them as a result of a break-in or something. For a lack of a better term, the vehicle essentially ate my sunglasses due to a defect in the car, and the location office chose to ignore me in response. So all that to say; use this location at your own risk. Chances are, you'll be fine with the rental since it's a simple car you are renting, but don't count on them for any customer service support! Also triple check the storage compartments in their vehicles for holes and openings before storing anything in them.

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Questions & Answers

If you have rental can you pick your own car?

Seth Zolot | Aug 26, 2019
Lowell Doocy | Aug 26, 2019

Yes you can out of the group that you selected, ie, any of the mid-sized SUV'S for example.

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As I can communicate, the phone that appears says not available

Norma Magaña | Aug 25, 2020
Diego Torres | Aug 25, 2020

Bad news even your e-mail tells you that it is not available at the moment.

Can you rent a car with an out of state drivers license and a debit card or is a credit card required

Adam Ramsey | Aug 25, 2020
Sean Fields | Aug 25, 2020

Yes to both

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Hi. Is there still a shuttle from the airport / Alamo office to the cruise ship terminals? Is it free? Thank you

Cedric D. | Aug 25, 2020
bean burrito | Aug 25, 2020

Yes

how do we get from the Cruise Ship Terminal to you for the pick up of thr car?

Peter Hayen | Aug 26, 2019
Steve Scaggs | Aug 26, 2019

I would put the address in a GPS unit and follow the directions.

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My flight is scheduled to arrive at 11:30pm. If we are late and you are closed, can I still pick up a car?

Sam Luxenberg | Aug 26, 2019
Agustin Cardenas | Aug 26, 2019

I think it's better to talk to them on the phone. Like old times

I AM DROPPING BACK A CAR RENTAL AROUND 4AM TOMORROW MORNING. WHERE DO I LEAAVE IT BACK TO. THE AIRPORT OF ELSEWHERE. BARRY HANNIGAN

Barry Hannigan | Aug 26, 2019
Néstor Flórez | Aug 26, 2019

Quick Google search find this https://www.alamo.com/en_US/car-rental/locations/us/sant71-san-diego-airport.html

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Do you have booster seats available? If so, do I make a reservation for one?

Sher Adler | Aug 26, 2019
Néstor Flórez | Aug 26, 2019

I do not know about car seats but call them. I got a great deal on an Alamo rental.

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If I pay ahead for the tank refill but I return the car full do I get that fee back if they don’t have to fill it up?

Kim Gregor | Aug 26, 2019
Brian Faulkner | Aug 26, 2019

Best thing 2 do is call alamo n ask them your question ! Normally no, buy gas just before you return the car, is best & usually Cheaper if You do it ! Not them !

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What is the extra cost for renting a car in San Diego and dropping it off at LAX on the same day?

Hugh Winthrop | Aug 26, 2019
K.J. | Aug 26, 2019

It depends on demand (holiday season and availability) and car size, I would do an online price check with the dates you want on an internet car rental portal. First check the price for pickup and drop off at San Diego. Then change the drop off to LAX and check the price.

Hi, my flight lands at 11:15pm. What if there are delays and I get to San Diego between 12am and 4am when you're closed?

Houman Taherian | Aug 26, 2019
Maurizio Girometti | Aug 26, 2019

No they are closed from midnight to 4 am

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I have reserved 2 sizes through Costco. Do I need to cancel one in advance or can I wait to see which car I like best?

Seth Zolot | Aug 26, 2019
Dave Johnston | Aug 26, 2019

I think Costco has a policy of how soon before your reservation you need to cancel to avoid a charge. I'd start by checking with them.

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Is there a shuttle from the ship port in San Diego to Alamo rental? If not is taking a cab the best way? Thank you, Joseph.

Joseph Olen | Aug 26, 2019
K.J. | Aug 26, 2019

Yes, there is shuttle

are your vehicles allowed to be driven into Mexico?

H Lee Martinez | Aug 26, 2019
Sandy Marquez | Aug 26, 2019

Yes, only certain types of vehicles and purchasing Mexico insurance.

can your cars be driven to Tennessee and returned back in San Diego

Judy Graves | Aug 26, 2018
K.J. | Aug 26, 2018

These questions go to other users and the community. Regarding contract conditions, I would send Alamo an email or would call them.

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what are your hours today

Rachel Crouse | Aug 26, 2018
Alfredo Lemus | Aug 26, 2018

4am-midnite

is there a free shuttle after drop off to the airport?

Somvang Pakatoh | Aug 26, 2018
Dave Johnston | Aug 26, 2018

Yes. Plan for 30 minutes.

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I'd like to rent a car at San Diego airport and drive to Mexico for a few days, what car should I rent and how much does the extra insurance cost? Also, does the extra insurance apply to the whole rental period or just the days I am in Mexico?

Julian Field | Aug 26, 2018
K.J. | Aug 26, 2018

I would not take a small car. SUV would be the best choice, if the price is ok. You will feel more secure. You will definately need insurance. I would take liability, theft and damage of glass. Insurance in case of un- insured or under-insured driver is a must! I'm not sure if you can have the insurance only for a part of the trip. The cost of the insurance could be approx. 1/4 of the total. Research online for a good deal.

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Do you need credit card or can you use debit card

Karen Roberts | Aug 26, 2018
dio pilar | Aug 26, 2018

They put holds on debit cards so make sure you have twice the balance in your account.

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I got a question we rent a car and don’t now wich gas we can choose for the chevrolet equinox. Is it the normal unlead? Regards Renè Suesstrunk

Mike Süsstrunk | Aug 26, 2018
Gene S | Aug 26, 2018

Should be 69 octane

I need a sub compact car 3/6-3/10. How much will it cost?

Barbara Yannone | Aug 26, 2018
K.J. | Aug 26, 2018

Book online by price search sites to get the best value.

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How much for deposit?

Gracie Elias | Aug 26, 2018
Kin Wong | Aug 26, 2018

No deposit required. I booked through Costco so no credit card needed to hold reservation.

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Do they require Major credit cards?

cory young | Aug 26, 2018
Lindsay Steiner | Aug 26, 2018

Debit card is acceptable with proof of round trip. And there is no extra hold on the card which is great

Do you rent car busters for 6 year old

Yolanda Gonzalez | Aug 26, 2018
Kin Wong | Aug 26, 2018

They have booster seats and child car seats, but they are not the best. I can never get them tight enough

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I am flying into Gate 22 at the San Deigo airport. My wife booked a car rental through you. Where abouts would I need to go to pick it up? Is it located in the airport? Chuck

Charles Mullher | Aug 26, 2018
G Rollin Bartlett | Aug 26, 2018

When you get off the shuttle at the Rental Car Center spot the Alamo office and go there first for paperwork. (Restrooms on this level by elevators.)You'll then take either elevator or escalator to pick up car on next level.

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How much extra time will I need to return my rental?

April Ann Shumard | Aug 26, 2018
K.J. | Aug 26, 2018

If you are using the airport rental station, it is just a 10 min. shuttle ride away from the airport. I usually need about 30 min. in total.

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Is drop off in the airport or outside

john wise | Aug 26, 2018
Gerard Adams | Aug 26, 2018

There is a shuttle from the airport that takes you to the dedicated rental car center.

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