Address: 3355 Admiral Boland Way, San Diego, CA 92101, USA
Phone: +18664342226
Sunday: 6AM–1AM
Monday: 6AM–1AM
Tuesday: 6AM–1AM
Wednesday: 6AM–1AM
Thursday: 6AM–1AM
Friday: 6AM–1AM
Saturday: 6AM–1AM
Brendan O'Donoghue
This review is specifically for Jose. Renting cars at airports always seems such an ordeal, yet Jose made it a pleasant experience. He was knowledgeable, friendly, and very patient with me after my rental mistake - I had booked a car in the wrong class. He advised me, accurately, on the relative sizes of different vehicles and differences between models from various years. We took his advice - he was right, of course. Thank you Jose.
simon futcher
Excellent service, smooth pick up, great car, no issues and we drove over 1,700 miles. Dropping off was a breeze, just drive in, get the luggage out of the car and walk away. Good job Dollar, would definitely recommend you.
Mai Mai
Car: free upgrade yippee Customer service: ERIC was down to earth 🌍, super friendly, smiling under his mask! He was very efficient, quick, to the point... He is supposed to upsell everything from insurance to carseats. But he made sure that he moved quickly. His rate of customer was 3x faster than others at the counters! Please learn from this guy! Counter line: 30 minutes wait. Speaks for itself. Tip: fill out the online form for registration to get all your information in their system before you reach the counter. This will help your wait time by 10 minutes! Negative/ minus 1 star: my bill was $288, a $88 of taxes and fees. Yikes! Also, one lady took 20 minutes to upsell one guy while everyone in line waited and suffered.
Jon K
My customer service representative was fine, although the location was very understaffed for the volume of customers. My low rating is due to the male representative, who was extremely rude while aggressively pushing customers to purchase extra insurance coverage and prepay for fuel. Prepaying for gas is ALWAYS advantageous to the company, unless the customer returns the car with a completely empty tank, which is nearly impossible to accomplish. Although it can be convenient for some, the male employee spoke very condescendingly to the the two customers I witnessed him speak with.
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I rented this no it does not have inbuilt. Not sure if higher models do
Not sure. Try calling to rent a car, ask your questions, then say you'll think about it. Then I would book through Expedia online as you get a much better daily rate. Just so you know, if you need customer service they are not responsive in a timely manner. I called to pay them money and I was on hold 30 minutes. Then called through another number, they gave me a different 800 number but the prompts have the same voice so I think I'm back at the same place.
Enterprise or Hertz may have them
Yes, they are. Dollar allows pets in cars, so there should be no issue whatsoever with an ESA. Be aware, though, that they WILL charge you a cleaning fee if they find what they deem to be excessive pet hair, damage, or soiling. https://www.dollar.com/TravelCenter/TravelTools/RentalPolicies.aspx
Yes, and the cost depends on the coverage that you need or want
Yes they have shuttles. You just need to look for the one that goes to you terminal.
They have shuttle service to pickup location. It is a huge hub with all the car rental agencies.
Yes they allow car rental into mexico. Prices vary for coverage
There will be a bus stop right outside, all car rental locations are in the same place.
Good luck calling. You'll probably get a call center that will try and get through to them. When i was in san diego vacationing, i was trying to find the place and called abd got a call center in whoknowswhere, usa. They tried to call but couldn't get through to anyone. But probably your best bet short of just going and asking.
I have never seen one of their vehicles equipped for wheelchairs
No fee
The closest one is super expensive. You can fill up within 10 miles, look for another gas station near your hotel.
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