United States Postal Service

Ryan

Can't really give them the benefit of the doubt when they take my mail claiming it was "full", send all of it back ahead of their schedule, the leave a vacancy note in my mailbox in the span of 5-6 days. Dropping the ball is a massive understatement. On top of that the clerk was rude and tried giving me a hard time trying to read the note they themselves left. You'll easily witness grown people throwing a hissy fit over it at any hour so I WANT to give them credit but non-subsidized businesses just don't get away with this kind of thing. In stark contrast, the location further north towards Orchards is consistently pleasant as a daily patron. Management needs jail time at this point.

Kymberly Taplin

Absolutely the most awful service I have ever experienced, on multiple occasions. I'll share my most recent, from this week. I get two notes in the mailbox on the same day. One says "First notice" and the other says "final notice". They have a certified letter for one of my businesses that needs signed for. USUALLY they come inside to the front desk for this, but instead he left the "sorry we missed you" notes in my "group" box, a half mile away. The reason he put on the tag was "unknown company". Ya'all. They have been delivering mail for the company to my address for FOUR YEARS. In fact, there were 3 other pieces of mail for that company in my box WITH the note stating "unknown company"!?! I tried calling the number of this location, which is the one the note says to call. For days, I listened to it ring. Today (on the 32nd dial for the morning) someone accidentally answers instead of hitting the cancel button... I LITERALLY heard them say "oops!". Then they let the phone just sit there with an open line for 30 minutes! I was listening to them talk about lunch breaks, and laughing, and calling out things to each other. I just kept saying "hello?" every couple minutes, or when the voices got louder (meaning they were closer to the handset). After the first 10 minutes of this I dialed the USPS 800 number. Spoke to someone there. They said "Well they can only leave that note if they came in and found no one to sign.", I explained this is a business office and there is someone at the front counter from 730am to 6pm EVERY SINGLE DAY, and NO ONE had come in asking for a signature. **There have been YEARS of terrible experience, multiple reports filed and complaints made and even a petition one of my neighboring businesses put together that was signed by 76 local businesses complaining about our driver, and the way this location is run. The USPS does not care one bit.

mommy2cutestbabyever

My package was sitting here available for pick up and when I arrived the lady in front of me was told her package was damaged so she left empty handed. When it was my turn I was told they couldn't locate my package. My sister was unable to accept my package since it had my name on it yet the mailman said it could be forwarded to my house 2 hours away. I gave my sister my address and she passed the info along. I thought my package was being forwarded yet tracking said it was ready for pick up. Thats when I found out after driving 2 hours it was lost. Now 2 weeks later I'm notified by text that my package is being returned to sender. The lady said she would take my phone number and address and my package would be forwarded if she found it. She said surely it was just being sorted so she would find it and id have it sent to my house. Nope. Now this package is rerouted back to the sender because of this place and their poor communication and inability to forward a package which shouldn't be too hard if they could even locate mail pieces which they can't.. such a waste of my day and ill be sure to just have my sisters name put on anything next time. I still get mail sent to my house from the renter who lived here 5 years ago yet my sister can't accept a package for me that had her address on it. Pfff. They made this way more messy than it had to be.

mynameisnotbetty

Edit: I HATE having to come here. The employees don't seem to care about you or your problems, the wait time is ALWAYS more than 30 minutes (usually an hour), employees move slow, they don't answer phone calls, they've lost my mail and didn't care. No one leaves here with a good experience. I wish they would do better. It just seems to keep getting worse! I wish I could rate less than 1 star.