Franklin Trust Federal Credit Union

Category: Federal credit union in Hartford, Connecticut

Address: 632 Franklin Ave, Hartford, CT 06114, USA

Phone: +18602964379

Opening hours

Sunday: Closed

Monday: 7:30AM–4:30PM

Tuesday: 7:30AM–4:30PM

Wednesday: 10AM–1PM

Thursday: 7:30AM–5:30PM

Friday: 7:30AM–4:30PM

Saturday: 9AM–12PM

Reviews

Soy Amado

Jul 16, 2022

This credit union is the worst financial institution I've ever done business with.Tellers are rude and unprofessional, Customer Service is non-existent. They've counted my money wrong numerous times. For fraud transactions you have to fill out a form, it's antiquated and operates like the DMV, it's not secure or trustworthy financial institution. I couldn't continue banking with them. I was concerned about the security of my money due to their incompetence and lack of professionalism.

OBERT WELLESLEY BURKE, JR.

May 26, 2022

...SO UTTERLY PROUD AND HONORED TO BE AN OWNER-MEMBER OF THIS FANTASTIC & FRIENDLY CREDIT UNION BANK FOR 39 YEARS AND 5 MONTHS AND SEVERAL DAYS!!! ...REALLY, NEED I SAY MORE! IT'S UNQUESTIONABLY A SAFE AND CLEAN PLACE TO BANK, AND WITH AN ADORABLE BANK STAFF OF CONSIDERED AND KIND AND HELPFUL PEOPLE, THAT JUST HIGHLY ACCENTUATES A PROFESSIONAL BUSINESS SURROUNDINGS!

Rie Fort

May 11, 2022

Long wait for service. Representative call difficult , loud background noise. Rep did not speak clearly. I was given inadequate information on changing password and using 'fred'.

yessenia morales

Jan 19, 2022

Worst bank ever, I’ve been a member for about 9 years and every year the rules change or better yet they change whn they feel like it. There’s far better credit unions out there not this one

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Questions & Answers

How can i change my pin if i forgot it

Javier Dejesus | Sep 30, 2018
digotk | Sep 29, 2020

They have a number you can call. Follow the prompt and in 24-48 hours you will be able to use your new pin.

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Do they check your credit to open a checking account and savings accounts?

Virgen Cartagena | Sep 30, 2019
Lisette Malave | Sep 30, 2019

Nannie, they dont base it on your credit score. If you owe a bank from sometime prior they will help you repay them. If you need to work on your credit they will help you repair it. Trust me I been a member for over 20 plus years and referred many people wanting to repair there credit as well. Good luck

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When in June is the friendship loan ?

Francisco Morales | Sep 30, 2018
Franklin Trust Federal Credit Union | Sep 29, 2020

As of 08/19/2020 The Relationship loan will be ran all year round as long as you qualify. Please reach out to a loan processor/officer for details on qualification! Thank you everyone!

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What date is the relationship.loan is coming

Hartford Strong | Sep 30, 2018
Ronnette Perry | Sep 30, 2019

What date is the relationship loan is coming

Can you get alert on your phone when money get deposit into your account

Lisa Mack | Sep 29, 2021
Blake Jackson (JBJ) | Sep 29, 2021

Deposits must be checked on line or by phone.

What’s the routing number

dtrueidhebdg ruyfu2ofjwoejfteietePeay | Sep 29, 2020
Lawrence Butler | Sep 29, 2020

Call the credit union give them your account number n they will let you know

How long does it take to replace my debit card?

Lynda “lovelyme” Fair | Sep 29, 2020
Claude Bradley | Sep 29, 2020

usually a week, can be up to 10 business days.

Can u have 2 loans at the same time?

dana sweet | Sep 30, 2019
Dyron McCann | Sep 30, 2019

Yes

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Drove by the bank this afternoon before work, saw the bank surrounded by people?? Franklin has some loan special or something going on??

Oozzie Halifa | Sep 30, 2019
Lisette Malave | Sep 30, 2019

Yes black Friday loan going on the week

Were is another franklin trust credit union besides franklin ave

Juan Mangual | Sep 30, 2019
Franklin Trust Federal Credit Union | Sep 29, 2020

As of late 2019, the Downtown Hartford branch has closed due to the H.S we were attached to being relocated. We are at 632 Franklin Ave in the South End of Hartford now. :)

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Can you talk me my balance

jenny | Sep 30, 2017
Brian Dudley | Sep 30, 2018

Checking on my balance

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how do I order new checks

Annmarie Davis | Nov 3, 2021
Ernie Vega | Nov 3, 2021

Your best bet is to actually go into the credit union and speak to someone personally!!!

Does Franklin trust dispense $10 bills

Colby Miller | Sep 29, 2021
Yazmin Rivera | Nov 3, 2021

Yes the do dispense $10.00 bills

How I can transfer money from my savings to my checking

Maritza De Jesus | Sep 30, 2019
Dyron McCann | Sep 30, 2019

you have to go 2 the Franklin atm

When I can Apply for Summer loan?

Evelyn | Sep 30, 2019
Lawrence Butler | Sep 30, 2019

If you have an account n direct deposit you have till the 14th of this month

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How many Id's do I need to open an account

Rena Jones | Sep 30, 2019
Lisette Malave | Sep 30, 2019

Most banks require 2 forms of ID

what time do you close

Andrea Taylorand | Sep 30, 2019
Lisette Malave | Sep 30, 2019

Should be 1 to 3pm today.

How much u need to open account

tiffany mcaskill | Sep 30, 2019
Neslybeth Vasquz | Sep 30, 2019

You need $25 + $10 for a time time fee. And an additional $10 if you're opening a savings as well. You dont lose those $10 on each acct. Thats just like a deposit hold.

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Which bank in downtown Hartford is associated with Franklin Trust ??

Sarahjean Ratchford | Sep 30, 2019
Lisette Malave | Sep 30, 2019

Hartford federal on trumball street. You can do shared banking

Do u check credit for loan

Sandra Serwaa | Sep 30, 2019
Lisette Malave | Sep 30, 2019

Yes

it's the bank open Sundays?

moze350 | Sep 30, 2018
ross k | Sep 30, 2018

Not during the summer months.

Can I apply for a third personal loan while having Two existing ones

Francisco Morales | Sep 30, 2018
tracey taylor | Sep 30, 2018

I don't know. But you may be able to consolidate all 3 loans into 1 new loan with extended terms. Of course depending on credit income, and debt to income ratio

Why doesn't the employees there answer the phone when you call. There are many times that I called their that the phone is never answered or they hang up on you over and over again. They don't even answer the phone they just hang the phone up.

Richard Brown | Sep 30, 2018
tracey taylor | Sep 30, 2018

The place is very busy and the girls all always working with members.

Will FTFCU be open Tuesday?

GEDDES CLARKE | Sep 30, 2018
Yazmin Rivera | Sep 30, 2018

In observance of the Christmas holiday, our offices will be closed Saturday, Dec. 23 - Tuesday, Dec. 26 . Members can still get cash @ +35,000 surcharge-free ATMs. #Hartford #WestHartford #Newington #Wethersfield #Windsor #Bloomfield #Manchester #Bristol #SouthWindsor #Farmington

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