Hilton Jackson

Jeffrey A. Powell

Wow! Where do I begin? I will run out of characters. This was by far the worst hotel stay in sixty years of travel. 1. Room stayed cold, even after turning off the air conditioning. 2. You had to ask for room service to clean your room, (still forgot towels). 3. Ice machine had a boil water sign. So we bought water to brush and drink only to find out three days into stay the order had been lifted a week ago. 4. Staff seemed irritated all the time. The one person who was helpful and came right away to fix the overflowing toilet was the evening maintenance guy. 5. When they did "clean the room", the garbage was not removed. 6. The tv worked. 7. When we got there the one side of the faucet did not work. The hotel was full, the staff seemed overworked. There was a different banquet each night. The place needs an influx of cash, to repair small issues. But if they do I'm sure the prices will go up, but then they will price the average consumer out of their hotel. There is too much competition for that. The hotel and their service reflects their leadership. Good leadership will reflect in good service and a great stay.

Samantha Davis

The room was fine, but the carpet seemed incredibly dirty. I wouldn’t walk around any of their hotel rooms barefoot. When I got to my room, the fridge was unplugged and since I was only there overnight, it really didn’t have time to get cold before checkout. Several of the light switch covers were broken in my room, which just looked tacky for such an expensive room. The “free wifi” requires you to sign up for their loyalty program. I was told at the front desk that there was a $15 food credit available that could be used for breakfast, then they charged my card for it. It’s definitely not a buffet worth $15. Luke-warm food that had obviously been sitting for a while, even though I got there at 7AM. When I called the hotel about charging my card for the breakfast, they were incredibly rude about the misunderstanding and refused to refund my card. I would not stay at a Hilton again. I’ve never had this experience at any other hotel chain or independent.

Kim H.

I don’t feel like this was a true Hilton stay. This hotel is very old and it has gone down over the years. It truly needs a complete renovation. The same carpet and furniture from 15+ years ago is still there. My first room was horrible. There were double beds on a queen frame. The bed frames are falling apart, there was mold/mildew in the shower. The door frame to the shower was so small a larger person would have to turn to the side to get through. There was no microwave in the rooms, just a community one near the ice machine. Only two elevators work, and one of those does not even notice someone is standing in the doorway and slammed shut on my stroller. My second room was slightly better. It had a walk in shower, but the seal was broken and water was all over the bathroom floor, which was a slipping hazard considering this was a handicapped accessible room. We were told that maintenance would be by, but they never arrived. The hallway reeked of sour food and dirty diapers because of the community trash can that was next to the microwave. The ice maker on that floor was broken too. The light fixtures are all dusty. The floors need a good cleaning. The paint is peeling off the doors, but instead of scrapping the old off, a new layer is slapped on and it looks unprofessional. I have had better hotels for a lot cheaper. I will not be returning. I will say that the staff is nice and super friendly and the only positive thing about my stay.

Beverly Blanchard_pedley

Great staff! Very clean! However,. the air-conditioning didn't work so was moved to a different room. TV didn't work. Tired from traveling I just blew it off but the wonderful staff and Management did return half the cost of the room. Very very very nice and friendly staff. Best I've been very encountered with everyone as a team in this country! Best 🤣 f the best! Across the street from Amtrak! Picture taken from room window looking down on Amtrak! Beautiful hotel