U-Save Car & Truck Rental - Miami

Their service sucks. Long waiting time and I also have not received my $250 deposit yet. Never again I’ll book through them. They are the worst of all. Please DO NOT rent with them.

It takes forever.

The company communicates with U save?

Yesterday, 12/06/2018, Caroline from U-SAVE Client Service, inform us that the US$250 has been credited to the credit card (with for month delay due to software problems). We checked the credit card account and the ammont is there. Thanks

Worse rental car company in Florida

I rented a car for 2 days at the airport on March 25, 2019 and to this day they have not returned the deposit of 250 dollars that they charged me for my card, they promised to return it within 15 days of returning the car, I have called by phone, sent mail, and no one answers me they do not take care of me. I'm going to sue this company for fraud. A shame. Does anyone want to join this?

I am glad that you got good service, but for me and three other people that were there in the same day it was horrible service by the clerk in front, rude, not professional, and nasty as hell

Scammers .. you must be from the company these should not debvuleven the security depositories  Report cheats. In this web the reports  https://www.bbb.org/

This is something that I would like to know as well. I used their service once and that's it, never again.

1000% agreed.

The prices are very good, but there is an employee who takes desicions, and if the quiwre you rent the car and but sw swears of one, if I'm not mistaken is called Michel, tienw a tattoo on the arm, I do not know how it has of employee

That also happened to me. I had to call and make a fuss to get my deposit back.

I resolved by calling my bank and sending documentation. It took more than a month and a half to return a charge that they had made too much. I will never rent from that company again and I do not recommend it.

Terrible car rental company Full of crooks They keep your deposit and force you to pay insurance and a bunch of fees You might as well rent from a big company since they at the end charge you the same At least they give you a newer car DO NOT RENT FROM U-SAVE

I had to call 7 times and wait more than two weeks to get my deposit back. I recommend you to call the and ask them to send you the copy of the deposit to your email.

Me too I’m waiting 3 months and no deposit

Hi Maria. The mileage is unlimited use. Only for Florida Residents miles are limited.

I tell you that in my experience they treated us very well much better than in the Rent a car, they improved our vehicle, the service was very good, they solved the problem of not being able to pay everything with a card, and the service is right there at the airport ,

Dear customer! Thank you! For your feedback!

Hello, I will verify and tell you, I felt. Very good with the service and the car even though I requested it cheap, they gave me a late model Toyota Corolla.

This is 1000% sure. I returned a car early and they charged me for an extra week...claiming I hadn't returned the car

Good afternoon Mrs. Damaris, please contact us at 407.342.5275, so that we can assist you immediately with your inconvenience. Thanks, U-Save team.

Yes!

Hopefully you still have your receipt. Call you credit card company and dispute the charge. Otherwise, you'll never get your money.

Good afternoon, your refund has been issued! please allow us 3-5 business days. We spoke with your wife. We had a different credit card number.

This place has been doing this for years. Outright horrible! Even when they promise to give you the money back, you will never get it. They are hoping you will forget or give up. We should all start a class action against this place. For now, call your bank ASAP and report the fraud.

We have not really checked if they have returned it. I suggest you contact consumer protection in USA. They are very effective.

Sorry lady, u-save don't have a car for tourist-dog. But you have reason, U-save change the deal

I recommend that you look for another car company they are scammers ....

Can the credit card company

Yes, they do.

Carlos. 30 days is nothing. I returned my rental 10/28/18 and still don't have my deposit. This place should he out of business. Report it to the better business bureau.

Hello. We will be sending you a refund receipt today to your email. Sorry for the inconvenience.

I had to go to the company to ask for the return. They already did it. I delivered the vehicle on January 8 and on January 24 I went to see why the deposit was not returned. Fortunately, I was still here in Miami.

I will have to check it I have rented so many times and I have seen a night paying in my credit card

I didn't know about them I rented before and I haven't checked yet I will check it text me again within two weeks so I can tell you what happen

Call the 800 #

Hi Cesar! The shuttle passes through the airport and takes you to the office. And after delivering the car they take it to the airport.

Not a question

You have to call them several times until they actually listen to you. For me it was a nightmare. They took almost 2 months to give it back, and only because I sent many emails and called countless times.

3 months!

Si! Ese lugar es my decepcionado. This is what we call bait and switch in the U.S. They quote you a price, then double it when you get there. Plus they gave me a car with the bumper falling off and bad brakes. You are not alone my friend. This place should be out of business! Just HORRIBLE!!!

By mail they will NEVER solve or respond to you. Call their number, option 5 and ask to speak to Roan .. It also took me a month to get the sec dep on my card. BUT I had to call once a week every week ..

I have been calling for the past two weeks and no luck. Everytime I speak to somebody say I will get it the next day or within two days and I have NOT got any sec deposit.

You should keep calling and ask for you deposit. They eventually do.

It's ridiculous. I work to HARD to just give away $250.

I went thru the same LONG waiting time trying to speak to a rental agent. When I finally got someone to speak to; the agent explained that it's NOT 14 calendar days but 14 BUSINESS days before they release the deposit. I'm back to waiting almost another week. I will keep you all posted..!!

I do not recommend anyone to do business with these people. irresponsible 07/27/2018

Keep on them. It took me 2 months. And many calls. I was about to call my credit card when they sent the deposit back.

It's only been 12 days for me. I'm starting to be concerned. It ultimately took more than 3 months and a complaint to VISA to get a credit. VISA returned my money. This place hooks people with a low rate and then delays their refund.

It took 1 month to het my 500 deposit back. I will never use them again.

It took me a month, but first I complained with the card I rented and they submitted an investigation.

I suggest you take the train to the car rental place there, it is easier to take the bus to the airport again.

Yes...but I had to make 3 calls and it took almost 2 months. My last call when I was told it would be posted in 24hrs, I had to threaten to speak with a supervisor. I will never use them again. It was hard to find their number too. Do you need the number I called?

Yes same here

They still got mine also!

I still waiting on my deposit

It depends on which one you want to hire, the most expensive is worth $25 a day