Lowe's Home Improvement - Corporate Office

Me. Trying to get a damn door installed. They have my money, I have no door or any idea when I will get it.

We ordered and paid fir a washing machine 19 days ago. They were quick to take our money and continue to tell us they don't have any washers in stock and keep telling different excuses everyday. I am callling t.v 5 to report this i am tired 😡😡😡😡😡😡😡😡😡

Bought & paid for door. Still don't have even an appointment to install. This is the beginning of 4th wk.

Exactly. they have no clue how to answer phones and transfer calls in anything customer service related. I don't blame the employees it's apparently of lack of supervisory failure not training them correctly. They must have a high turn around in employees .

Lowe's is king of delivery lies

Yes waiting for the blinds the order was messed up the guy came did not complete the job today he was suppose to complete not answering the calls the voicemail so is the entire staff of Lowe’s the guy came without wearing mask with shoes on everywhere in the house had no manners may be 90 plus of age and now we have partial blinds without sun protection in 100 degrees in Texas we still don’t know about the service we will get or not trying to call the corporate office was holding for an hour is it my problem after paying the entire amount upfront a big dollar amount God help me

A two rail fence,stArted August 7th, 4000 cash up front. They keep sending out same contractor and it looks like a crack head did it. None from Lowes will come see, so I took pictures to them.They got that veterans money and left him hanging.It will be September, still ghetto fence.Worst company ever.wetumpka,Al,B and contractors are the worst,they will never get another order but I will let them pay lawyer fee, aski for treble damages.I never seen such unprofessional work.boycott Lowes they rip off veterans, never use them for a fence, I waited 2 months

Why dont you get good service trying to talk to anyone you go to about everyone when you get someone you cant understand what they're saying

Similar experience ; went to a Lowe’s, purchased a dishwasher, hose, installation, and removal. Only delivery guys showed up with the dishwasher explaining that they don’t remove or install. I had them return the dishwasher. I called the store and was told by the store manager that he would call me back in 30 minutes. Never heard from him, but did receive a call from the salesperson ( who, I learned, was never supposed to be in appliances). He explained it as “a miscommunication!” Be assured there was NO ambiguity in the discussion about what I wanted! NONE! He called two hours after I’d spoken with the store manager. I then spoke with the department manager; she lacked any managerial skills-simply kept repeating their policy. I cancelled the sale! They were all useless! No apology or acknowledgment of the inconvenience!!

same issue waiting on replacement for 2 weeks

Paul Cook is prejudice and he has a deep hatred for black people need a new manager who is professional and fair

Did you ever get resolution? My current situation seems really similar to what you described & I'm getting no help from the store manager. We ordered cabinets in May, received them in August, had their installer put most of them in in September, only to discover their design for our kitchen didnt work. Now going on the 3rd month of trying to get the design resolved and cabinets reordered so a new installer can put them in (hopefully correctly this time).

Lowes Corporate office is in North Carolina, 1000 Lowes Blvd. Mooresville, NC. Contact the Attorney General Josh Stein (877) 5 no-scam or ncdoj.org

I am done with Lowe's even though they are closer than then home Depot

Lowes is horrible when it comes to flooring. They don't stand behind their installation contractors. I have a linoleum floor they installed that is now coming up and buckling after only a month. Lowes is refusing to do anything about it. They are making all kinds of excuses.

Same here no return of phone calls or emails.

I found it some store Daily Managers aren't that good and it's actual Store Manager may not know your version of what actually happened. So I feel going to corporate after informing the store manager is a good decision.

Just call the home office nice people to fix your promise

I get rebates on other things but takes months, a long time just keep submitting until they get sick of seeing it.

The CEO never admits to poor management. In fact they probably rarely think about customer. They are driven by quarterly reports. They remain as long as they can increase profits each quarter. The individual stores are only as good as the managers. Some are great. Some couldn't manage a KFC franchise without losing money. Bottom line: if the store manager violates company policies, and someone brings it to their attention, they WILL investigate. Finding competent managers isn't always easy, and most large companies are more afraid of liability than bad leadership.

I have had nothing but trouble with Lowe's on millerville my name is Jason dowdy my roof got wet and they won't help me fix it and they busted open my mode and my front yard I'm expecting a call today

When you do visit lowest the key is to ask for service from the department manager himself or herself. They're more knowledgeable and more professionals about answering most customer's questions and inquiries.

Store manager is slow about responding. I feel that he didn't take this seriously.

I will be calling Corporate today. We will see if they care about how Wareham does business - or should I say loses business.

If you purchased something with credit card call them and dispute transaction with credit card department and they will be able to resolve it. But if you want to get done then please go to store with information to get that handled. Hope this help. Thank you!

If it is a Samsung refrigerator, you can forget about ever having a working icemaker. I've had mine replaced twice and after the third one quit working, I gave up.

This sounds like a complaint and not a question.

Boycott racist lowes

You must not have read the comments lol

Well if you are trying to get ahold of store products at the corporate center that might be your first problem lol

Think you are asking the wrong person

They should close it they act like they don't care

BTW, called and asked to speak to the manager 4 times and was disconnected each time!

Call management and let them direct someone to help you install it.

They are understaffed underpaid and not trained.blame corporate

Their website says they don't honor advertising errors or misprints...so No? Lowes.com/l/price-promise.html

It's a normal symptom screening process for COVID-19 Several companies have been doing this for months. You could get a covid test. But it's precautionary to reduce risk. If someone you worked with turned up positive you'd be quarantined for same time and then definitively exposed. Hope this helps

I'm not sure about this situation , never experienced that. Does anyone else have an answer for this ?

Lowes is pretty good about beer exchange policy you can buy the different item and when the item comes in stock that you really want take the different item back and Lowes will exchange it for the item that you want

Yes just look up lowes corporate office number on google and they will help

Give them a call they would be able to help you. Probably human resources department

Yep, currenty in that situation. Been waiting over a month fir the entire process.

Contact the Corporate office of the Lowes Corporation. They will assist you in clearing up this situation. Again, Lowe's Corporate office.

Not that I know of. I even called the corporate office and no response.

It would depend on what the complaint is. Also they must be a member in order to complain

Lowes uses a 3rd party to deliver the appliances in most cases call customer service they should be able to refund you at least 10 percent

Read and understand the first amendent

I asked for that today and the dim wit customer service "girl", yes girl, said, I don't have that information. My next question was, then give me the name of the person who signs your paycheck..how bout'that. I said that I want a corporate manager, to which she stated I cannot give you the managers name, my question: is that a corporate manager, or do you know that there is a difference? between corporate and store manager...silence,on dim wits part.she also said she does not have an email address for the corporate office. what a blatant display of ignorance.

Do not have orchid sorry!!! How did you get my number? Do I no you???

Google: Lowes Corporate phone number and address. It will pop up

Google Lowes Corporate Phone number. I called about 1400 the time I actually reached them. Wasn't easy

You would have to call the corporate office to find that answer although I think each store has their own safety officer.

Economics are based on supply and demand. Lowe's headquarters are still going through massive change. Year end adds enormous pressure. Hourly wages are based on job description. Part time employees are often Seasonal. When Spring comes, the work will increase. Part time jobs are hard to find. Lots if people would love to work five to ten hours a week. It's competitive. It's nothing personal. It's business. Talk to your manager. Maybe they can increase your hours soon. Good luck and thank you for your Service! Veterans are appreciated!

I wish I knew taking legal action

Good Luck!

You will have to call corporate office if you had went to Lowe's stores replace the roof for you just look up Lowe's corporate office

Yes they changed it but it still includes the wife but she must have the same last name. Lowe’s is terrible. They need to update their website if they’re going to deny immediate family like they advertise.

Call your credit card and dispute the charge, never heard of a cash refund sounds fishy to me.

Don’t bother, unless you like to get played with, and ramrodded...

Boycott racist lowes

Boycott racist lowes

You might try the old fashiined way and call them or stop by for a chat.

Lowe's actually sells them on its website despite not carrying them in store and can ship ti you.

Parking lots are typically at the risk of the consumer. Have you tried your insurance? Life lost?!

Valspar is the brand, Cabinet Enamel is the type of paint, and Espresso is the color

yes told us the same thing so i deal with home depot

Feel free to ask.

Speak with your HRM about ways to help.