Me. Trying to get a damn door installed. They have my money, I have no door or any idea when I will get it.
Stay the hell away from lowes RIP up your lowes charge .this company hires morons and they do not know the first thing about customer service, I would tell you my whole experience with them but its 8 o'clock at nite and I have to work tomorrow morning
Well.. I’m still waiting on them to finish a bathroom remodel, which started in October. 😒
Hi, I bought a stove a simple kitchen stove. It took 10 days because I wanted the color disc. It was delivered dented, the oven door would not close rite. The side was dented in as if kicked. I told them take it back. So another 10 days without a stove. I couldn't wait to cook! It looked nice. But when I turned the oven on the broiler came on too!! I could not shut off the broiler, it even has it's own control!! My smoke/heat detector went off so I turned the oven off immediately!!! Its a simple GE gas stove and its dangerous!! I'm afraid of it and I WANT MY MONEY BACK!!!!!! The store has refused a refund!!!!
Chalk up another one here. Trying to get a stove repaired or replaced. Bought the extended warranty. Been almost a month now. They still have not dispositioned the problem. Very disappointed. Done with Lowe's. Wish everyone could be like Wal-Mart in a warranty situation. Just honor your end of the deal Lowe's, that's all I'm asking!
I just had carpeting installed...what a mess!! They measured for the seam to go ACROSS the middle of my room instead of down the wall and I have three seams in my short hallway. Been dealing with them three months and they are not willing to do ANYTHING. I will NEVER buy anything from Lowe’s again.
Paid 700 plus for blinds . And hVent heard from the instaler yet ! Claims he called but he didnt .! Then they claim I have a appointment almost 7 weeks from now ! !!! No one told us !!!! And if they did I wouldve gone somewhere else !
OMG. I have never had trouble with Lowes. I loved them over "HD" BUT I am now in service hell with them. You are right - it appears that they are no longer service oriented. And do not care about the customer. What happened?? I can surely tell you that I have made my last trip there (except to finish this issue with my washer dryer) Hopefully if they are boycotted they will get the message.
WORST customer service handsdown! I am so frustrated with Lowe's right now, I may never shop there again. Very unfortunate, because the staff at the stores are helpful. However, the corporate office and their so-called customer service line is not worth the headache.
Lowe’s has the absolute worst service possible. I couldn’t order online the number of tiles I needed for a small job and no store could help me get them so I called corporate and put in an order. They said they would send them to a location 1.5 hours away and would not send them to the Lowe’s in my town. I waited an entire week after they said they would be in and called. The store made me call corporate who then said I could only get my order if I drive 1.5 hours to one store to get Half the order and 1.5 hours to another store to get the other order. These stores are 3 hours apart from each other in polar opposite locations from where I live!
I bought a dryer from Lowes.com, my deliver date was changed 3 times. When I ordered the dryer, I also added haul away to my order for them to haul away my old dryer. Then I asked an employee should I also add the plug to my order, and he told me yes. So, he added the plug to my order. When they delivered my dryer, they had the wrong plug and they did not have haul away listed even though it was paid for and added into my total. Because haul away was not listed, the pickup truck did not haul away my old dryer, even though I paid to have that done. I was promised by the delivery dispatch that they would take care of the plug and haul away the next day. When that did not happen, I cancelled my entire order. Their customer service is horrible. They lied to me 2 times, they deliberately hung the phone up on me and even the delivery dispatcher lied to me.
They are the WORST. Had a very extensive remodel planned & was going to use Lowe’s. If they can’t manage to have someone come out to repair my less-than-3-year-old $3,700 refrigerator after THREE appointments have been scheduled (all resulting in no-call, no-shows), why on earth would I give them another $80-$100k? Thank u, next!
Been trying to get a refrigerator delivered for 2 weeks. Was just told it wont even ship for 8 more days...dont believe that because ive been told that already...twice! Cancelling order, going somewhere they actually want my business!!
Had a door install I waited 5 months for. When I went back to them to get my money back for at least the cost of the door, I was told by the GM that was 'excessive'.
I have trouble with Lowes. I will never buy anything from them again. I have to replace my water filter every 2 months on my Whirlpool refrigerator. RIDICULOUS !! Lowes has a contract with a repair service that is collecting on that contract buy not doing repairs. I have been sitting here today waiting all day on a repair man. He never came!!! I am now on hold with the corporate office for the 5000th time!!!
Lowe's Store #3027 3807 Fm 1092 Missouri City TX Is falling apart. Apparently little, or no, in store management. Curb side pick up not function, won't answer when called. On line order shipped to my house: missing order item, a wrong item inclided. Box poorly loaded, Poorly packed (item damaged) Poorly taped (coming apart) Box received crushed, torn in two placed, tape coming off. Arrived two weeks late. The extra part in the box was not a Lowe's product. It was a Honda carborator being shipped to a rental company??? How can this happen?
yes...i have been waiting on an area rug since May 6. After almost 2 hrs on the phone they said it has been lost. How in the world do you lose an 8x10 rug? So I was promised that they would cancel that order and ship another one. She said she called the Amhurst, NY store and they were going to get it ready and it would go out yesterday. Guess what?! It still shows "processing". So here I sit, waiting for a rep to pick up the phone so I can find out why it wasn't shipped yesterday. Its been 37 min so far. I'm sure they are waiting for me to hang up. Its raining here so I have all day. Even tried to call the store who is supposed to ship it but they disconnected me and apparently took the phone off the hook
2 weeks for fridge to come. supposed to get 20% off but have gotten no written verification this would happen. Damage done to patio by delivery. manager wants to give me 50 cash to go away. Not happening. seems awfully shady they won't let me file a claim and go about this the appropriate way. have called now twice and not hearing back from manager and really feel like this all needs to be done in writing now with the corporate office.
Yes i have trouble with Lowe's ..I bought a Bosch dishwasher .time to bring it for installation it was the wrong dishwasher so they Upgraded , then I had to wait two weeks . Installed wrong . Said they will install today.now they said tomorrow.i said no today or I will call corporate office.they said will get back, so here I set waiting.bosch technology said worse installation he has ever seen . So far it looks like I need to call corporate .will get back and let everyone know the rest of the story .
i had so may problems with Lowe's when i first time bought washer and dryer bad delivery bad driver missing parts , run with my washer and dryer break my water cause water damages , and shook my water heater as result no water for 2 days and i have to heir a Plumber to fix the pipe ,
I do. Waited a year plus for a door. Contacted corporate, which was no help. Needless to say I went to Home Depot. All is good.
Lowes has scheduled a delivery of missing items from their first delivery three times and I still do not have the items I paid for from August 12th, 2022, to today. I keep getting told the items will be sent and then they do not have it sent. I have a father who is bedridden and their response so far is to tell me it is coming and then it does not come. Then they have the nerve to send you a survey asking how there service was. The Lowes I am dealing with is in Myrtle Beach, SC on 501.
I am stuck with a broke ice maker after only a year and now a push mower after about 2 hours use last year and won't start this year, gas drained for winter. Never again do we purchase anything major from Lowes.
This is the worst company to deal with!!
I've been waiting for 2 days for a washer that was supposed to be delivered yesterday and no one can tell me anything. I've had to reschedule meetings for two days and i've been on hold for 30 minutes
I paid for a front door and side lights TEN MONTHS ago! It is still is not installed. I have taken off 2 days from work for the installation just to have them cancel the day of. I am beyound angry!!!
My wife and I are in the middle of a major remodel of our home. We spent The first $10,000 with Lowe's in one day before we realized our huge mistake. We also tried for three weeks to purchased a mower for $2500 cash and they couldn't make it happen. We even completed a purchase online and had a pickup date.Comes the date to pick up and we find out they cancelled our order ! What? Pathetic
Don't use Lowe's for a deck installation. What a joke. A year later, Lowe's decided to blame us for the problems because we didn't stain it. Why would any sane person spend more money on a bad installation?
I would not buy another dam thing from lowes they have given me the runaround for 4 days they have lied to me so much i had to talk to people in mexico got the run around.there 2 times it is a samsung washer bought in aug. 18 i have lost work now for 4 days because i will not buy from them anymore
Quit buying from them. Go back to a local store that does the same thing. And never pay all your money up front. That's how the big box stores are making Millions. I learned my lesson and they want you to sighn off for practically nothing. No way. No good customer service, and they think people are stupid. Erie Pa.. Big box stores are only good to pick up small stuff. We did not save nothing on our kitchen cause its a botched job. And we were left with no sink hook ups. They don't care. A messed up floor. Etc.. Called corporate and they don't care. They prolong everything.
That is there plan. Tell you anything to get your money & then deny they said it. I ordered $10,000 worth of kitchen cabinets. The cabinets were so damaged they could not be installed. (big cracks down the entire cabinet, drawer guts where all the parts were out). I can't get an answer from Lowes as to where my refund is. 35 minutes on hold!!! Still waiting.
still waiting for a $2900 refund on countertops NOT installed after damage they caused attempting to install cabinets.
I'll call channel 9 news and let them take care of my fridge don't buy anything from Lowes
Worst customer service ever. Do not ever purchase an appliance from Lowe’s! We had to return a Maytag stove because it was smoking excessively when we turned on the oven for the first time! I thought it was catching fire, so we returned it May 8th. Still no refund after 17 days..May 25th. No one can help if you call. They keep sending you to another dept where NO ONE answers the phone!! So frustrating. Even called the corporate number where I was told I would have my refund by a certain day, still NO REFUND!!
Ridiculous!! I would not recommend anyone purchase appliances from Lowes. Its a shame. I placed one order and my appliances and they are coming from all over Memphis. You cannot get anyone to answer the phone. The installers take the cords to the appliances that I purchased and I have to call every store to get reimbursed. The entire process has not been good at all. Never again!!! Lowes is too big of a company to have such horrible service.
Me
The Midwest City, OK store has been in decline for a while. June 2020 I dropped $7K on new tile floors. The 3 clowns who showed up to do the bathroom floors left a sticky mess on the hardwood in the hall that I am still trying to get cleaned off 9 months later. In the other bath, the installers left gaps in the grout. NO ONE from the store ever bothered to check up on the job or the contractors who represent Lowes.
I purchased a Cosmo 36in gas stove from Lowes. Because I was remodeling the home I didn't install right away. When I installed oven doesn't work. Because it's been longer than 30 days they will not return. Called manufacturer a month later they sent a repair guy out who said there is so much wrong with this stove that it should be returned. No surprise that neither will take it back. As of now I am going on 5 months with no stove. Manufacturer now says parts won't be available until late April. So far I've only dealt with my local Lowes. I am now moving on to Lowes Corporate. But I'm not seeing much that encourages me that my issue will be resolved. When I went to the BBB for the state the manufacturer is located there are over 1100 complaints on this stove. Why is Lowes selling defective appliances to their unsuspecting customers! 1600 for a kitchen ornament!
I had the same situation with Lowes. Bought a stove and had it returned and now waiting for my refund. I see I am not the only one with this issue. I think I am going to have to a lawyer look into this and take care of them once and for all.
Yes
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I do. Very rarely is there a sales person around to help you at the Latham NY store.
They were supposed to come and install carpet throughout my whole entire upstairs I have every bed apart everything moved and I just got off the phone with them asking where they are and they said the carpets not even there no courtesy phone call no nothing and I have company from out of town coming and all my beds and everything are not together so I get to show family and friends what Lowe's did by the way it's been a month
We placed an order for carpet and vinyl board on Sept 3rd we waited three weeks just to get costing. Vinyl was delivered on Friday Oct 9th still waiting for the hard surface to be installed so they can do the carpet. Needless to say I WILL NEVER ORDER FROM THEM AGAIN!!!!!!
All the time! It's like when they see you they turn and walk the other way! Or they act like they are too busy to help you. I actually had one lady look at her watch and said oh..It's time for me to clock out. So she turned and walked away in the middle of checking me out!! Yep she just left the register .
I live in Richmond Virginia. I ordered Pella exterior storm doors, paid a fee to have contractors come out to take measurements. I received a call from Lowes when the doors arrived and was asked to come in to pay for the doors and the installation. After I paid in full I scheduled the installation. I was so hesitant to pay for a service I had not received and I expressed that to the sales guy. His response "this is how it's done". The installers arrived on June1st with 2 doors but only 1 door was successfully installed because the other was the wrong size. The measurement was incorrect. The installers said they would take back the wrong sized door, and ensure the right sized door be ordered and that I would hear from Lowes when the new door arrived. Three weeks went by and nothing. I went to the local store and met with a Manager to complain and he admitted that there's no record of the correct door having been ordered.
I am. Horrible customer service. They sold or someone stole my lawnmower that I returned for repair, now I am having a hard time getting it replaced.
Last year I bought a fridge. Come delivery day, I called to find out when they were coming. Apparently delivery had not been scheduled. Today, I called to confirm delivery on my washing machine, which was supposed to be tomorrow. According to them now it is being rescheduled till Saturday. I'm wondering when they were planning on telling me. I'm done with this company.
Same here.. Ordered a door in May, came in damaged, was lied to about ordering a new door, two months later find out the installer went to pick it up from Lowe's and the door frame was warped... Now they are saying the end of August...$1400 for all this hassle
My experience was inexcusable and I will tell everyone I come on contact. I ordered delivery and it was changed/delayed 4 times. My original delivery charge was 95.00 but yesterday I received an email stating Lowe’s has charged me $170.00 for delivery. I attempted to call the customer service number but no one ever answered the phone. I tried to call both the corporate office and the local Lowe’s but again no one answered the phone. I decided to drive to the local store (12 miles). Upon my arrival I requested to speak with a manger. After a manager was called several times over the intercom system ... no one ever came to speak with me. To this date I have yet to speak with anyone.
Went to Lowe's on May 27th to get a screen door and have it installed here it is July 22 still no screen door had appointment with installer twice both times screen door due to be installed was damaged installer tells me, after each time I go to the back of the line again, after last time I tell him I will go get a different door and did so, he was taking other door back here 2 weeks later still haven't been refunded for that door called store manager she going to look into it and call me back by the end of the day, 2 days later have not heard from her. Never will I shop at Lowe's again.
Ordered 2,600.00 worth of fencing product 3 weeks ago to have delivered , then they wait tell I call them the day before to confirm and they do no have product?????? Then next
Wow, Erwin NC Lowe's.... just wow...can't get anyone to help in the custom cabinets area. they won't answer the phone, rings in excess of 20 (YES 20 times) before it rolls to the front desk and then they just disconnect without speaking a word.... The Garner NC store at 40/42 is not any better. I did get to talk with Nancy in their custom cabinet department. she was a disgrace to customer service. rude and her demeanor is pathetic. I'll most assuredly be using Home Depot for my needs
They are ridiculous! We paid & they won’t answer or call us back with our order! Never again
Trying to find an order i made. Never received it and now i have to call the corporate office. No answer for over and hour
Me...paid for doors and installation on Oct 1, no one contacted me when the doors came in. Finally called Lowes on Oct. 26th said doors came in on the Oct. 9th. (don't know when someone was going to contact me) Finally got an installer out on November 14th. Didn't have all the parts to complete the front door installation and was going to order the part. This is December 4th haven't heard from the installer.
2 Years later I still don't have my door's installed but they still have my money.
Waiting 1 month for service to my zero turn mower I had purchased from Lowes. My Lowe's warranty states that after two weeks if product is not repaired Lowe's will issue me a 50 buck cash card. Still waiting for both! My mower to be fixed and my fifty bucks!
I have nothing negative to say about Lowe's. Each store has problems. Go to the managers of each store. New Port Richey in Florida, is great no problems
I bought a dishwasher and it arrived damaged and used, part were just thrown in and there were so many dents in this plus water spots! So freaking mad and since it was over 30 days before I got to see it I’m totally screwed! I have to go buy another dishwasher but not at Lowes...they suck!!!!!
Lowe's is a joke it took a month to get my washer and dryer stove and dishwasher delivery. I requested 5 different time
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Whys it you advertise. next day free delivery and I have to wait 10 days to get s dryer delivered
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