Avis Car Rental

Category: Car rental agency in Santa Ana, California

Address: 18601 Airport Way, Santa Ana, CA 92707, USA

Phone: +19496605200

Opening hours

Sunday: 6AM–11PM

Monday: 6AM–11PM

Tuesday: 6AM–11PM

Wednesday: 6AM–11PM

Thursday: 6AM–11PM

Friday: 6AM–11PM

Saturday: 6AM–11PM

Reviews

Lily Ho

Aug 12, 2022

I was reading reviews on here before booking and was kinda scared what was going to happen. But it was amazing service. Got my car today at 9AM. I had my reso set for 10am and still got it early. Nice 2022 Toyota Camry with only 7500 miles on it. Only one other person ahead of me when I got to counter. Did not have to wait long as well even though it was only one woman working. She was efficient and fast and hustled. Then went across street and went down one level. Presented my Avis papers and got the keys right away and found my car.

Kathleen Gross

Jul 17, 2022

Absolutely the worst rental car experience ever. Do NOT reserve a car seat! The seats available had No bases and were completely unsafe for a 3 month old infant! We had to purchase a carseat because their seat was not safe. Customer service was nonexistent. The car itself was filthy inside when we received it. I will NEVER rent from AVIS again! Don’t advertise car seat rentals if you are not going to supply safe and industry acceptable car seats! Also, your employees need training in general customer service. Absolutely the worst experience ever! I will NEVER use AVIS again!

Alan Lai

May 13, 2022

I Arrive at Newport beach for a conference for 6 days. First I was told the my reservation did not have my Avis Preferred account on it (I booked directly on Avis site). Then the agent did not give my Avis preferred upgrade and sent me out with a badly damaged vehicle. There was no one to inspect the vehicle with me so i took pictures at the parking lot. The entire passenger side quarter panel was damaged, the bumper was pop out of place and look like it will fall off.

Cory Calderon

Apr 28, 2022

Never thought I'd be leaving a five-star review for a rental car location however Avis went above and beyond today. Nicole, was extremely helpful, responsive and quick! Never seen someone take down my information and find me a rental so fast, especially at an airport. She had two large groups ahead of me and kept her cool, despite some of them acting like animals. Give her a raise, she really gave Avis a good name today.

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Questions & Answers

I have a booking with pickup at 8pm. In case my flight from europe is delayed, I lose my connecting flight and arrive the day after, what should i do? Thx

Giuseppe De Marzi | Aug 27, 2019
Kyle Mininni | Aug 27, 2019

It will likely take forever and a day to get your car so you would be delayed a LOT - rough experience for us

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Can i pay for AND put the deposit on b of a visa debit card

Karen Mc Donald | Aug 27, 2018
Bruce Spence | Aug 27, 2019

The put a $200 refundable deposit when using a debit card. https://www.aa.com/car/avis/terms-and-conditions

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how long does it take to return my car to the SNA airport?

Laura Arraigada | Apr 28, 2022
Dan T | Apr 28, 2022

5-10 mins you just drive into the rental parking lot and look for Avis signs

I have been calling the office for more than 3 weeks and also tried reaching out through the chat agent. There is no possible way to get someone on the phone or virtual chat to discuss a current reservation that I have with AVIS. Very disappointing.

Angelica Montemayor | Feb 27, 2022
Dale Bogdan | Feb 27, 2022

As everyone is short staffed. They would like you to do things on line. Waiting time on the phone can be so long.

When returning avis car do you need to go into officr

Harriet Leavitt | Dec 29, 2021
Alex Lopez | Dec 29, 2021

If they are unavailable at the office you can use the drop box, but going in the office will be better and speed up the process.

What time do you open? I board at 6:40am, therefore must return car approx 6am latest.Thanks

Linh Tonnu | Nov 29, 2021
kriss fuen | Nov 29, 2021

Return area opens up at 5am

If I picked up a car at John wayne airport can I drop it off at a different location?

Behrooz Katanizadeh | Aug 26, 2021
Matthew Holt | Aug 26, 2021

I'm not exactly sure. Avis is pretty good about accommodating people to make it easier on you. I would call to make sure.

I have been calling your listed phone number for 2 days and it is always busy. Are you still in business? Or as your phonenumber changed?

Kathleen Byers | Aug 26, 2021
Cynthia Olaitiman | Aug 26, 2021

Had a bad experience that involves me being stranded and had to pay for taxi from one airport to another because the Booker got the wrong area on top of it I paid in advance they took my money by the time I get to the place to pick up the car that was already reserved they said I couldn't rent a car because I didn't have a credit card, but I still can low grade it but there was no car available and I cannot refund my money in order to cancel it they had to take all the money that I already had paid, so my partner and I got stranded first time in California it was exhausting. I feel like crying I have spend $500 with taxi on top of it and the customer service was very poor when we was trying to explain our situation they also hang up the phone on us couple of times. We was traveling all day made the reservation in 2 days advance and we feel like they should do a good job explaining before they even charge us.. Bad experience.. 😔😢😭😢😭

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Is there a shuttle service to the john wayne airport when you drop a 15 passenger van at the dover st. lot?

Sarah Arenas | Aug 26, 2020
george Guzman | Aug 26, 2020

No. Just walk across street and go down to 1st floor

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Can I return the car to McCarren airport in Las Vegas?

Jani Prouty | Aug 27, 2019
John Harris | Aug 27, 2019

Yes, you have to put LAS as your return location

Is the care pick up on site at the airport?

Shelene L | Aug 27, 2019
Paul Deeds | Aug 27, 2019

Across from the terminal, down the elevator one level

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Our outbound flight leaves at 6:45am so we will be arriving at the airport at 5am. Will we be able to drop off our car at that time?

Eileen O'Neil | Aug 27, 2018
Ariel Pablo Klein | Aug 26, 2020

Same question here.

Why is this counter service so inefficient ? Competitors are handling 7 customers to Avis' one. At least the Line is getting shorter as others are switching companies.

Rob Hopkin | Aug 27, 2018
James Challender | Aug 27, 2018

My girlfriend rented a van for us and we got right in and write out it might depend upon the time of day and what day you go

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Where do I return my car at Avis Orange County Airport? What is the GPS address? I am returning my car today, thank you.

Dawn Laurant | Aug 27, 2018
Michael Gaboriault | Aug 27, 2018

You return to same area you got it from. Well marked...I just googled avis rental return and took me right to it

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