Address: 18601 Airport Way, Santa Ana, CA 92707, USA
Phone: +19496605200
Sunday: 6AM–11PM
Monday: 6AM–11PM
Tuesday: 6AM–11PM
Wednesday: 6AM–11PM
Thursday: 6AM–11PM
Friday: 6AM–11PM
Saturday: 6AM–11PM
Lily Ho
I was reading reviews on here before booking and was kinda scared what was going to happen. But it was amazing service. Got my car today at 9AM. I had my reso set for 10am and still got it early. Nice 2022 Toyota Camry with only 7500 miles on it. Only one other person ahead of me when I got to counter. Did not have to wait long as well even though it was only one woman working. She was efficient and fast and hustled. Then went across street and went down one level. Presented my Avis papers and got the keys right away and found my car.
Kathleen Gross
Absolutely the worst rental car experience ever. Do NOT reserve a car seat! The seats available had No bases and were completely unsafe for a 3 month old infant! We had to purchase a carseat because their seat was not safe. Customer service was nonexistent. The car itself was filthy inside when we received it. I will NEVER rent from AVIS again! Don’t advertise car seat rentals if you are not going to supply safe and industry acceptable car seats! Also, your employees need training in general customer service. Absolutely the worst experience ever! I will NEVER use AVIS again!
Alan Lai
I Arrive at Newport beach for a conference for 6 days. First I was told the my reservation did not have my Avis Preferred account on it (I booked directly on Avis site). Then the agent did not give my Avis preferred upgrade and sent me out with a badly damaged vehicle. There was no one to inspect the vehicle with me so i took pictures at the parking lot. The entire passenger side quarter panel was damaged, the bumper was pop out of place and look like it will fall off.
Cory Calderon
Never thought I'd be leaving a five-star review for a rental car location however Avis went above and beyond today. Nicole, was extremely helpful, responsive and quick! Never seen someone take down my information and find me a rental so fast, especially at an airport. She had two large groups ahead of me and kept her cool, despite some of them acting like animals. Give her a raise, she really gave Avis a good name today.
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It will likely take forever and a day to get your car so you would be delayed a LOT - rough experience for us
The put a $200 refundable deposit when using a debit card. https://www.aa.com/car/avis/terms-and-conditions
5-10 mins you just drive into the rental parking lot and look for Avis signs
As everyone is short staffed. They would like you to do things on line. Waiting time on the phone can be so long.
If they are unavailable at the office you can use the drop box, but going in the office will be better and speed up the process.
Return area opens up at 5am
I'm not exactly sure. Avis is pretty good about accommodating people to make it easier on you. I would call to make sure.
Had a bad experience that involves me being stranded and had to pay for taxi from one airport to another because the Booker got the wrong area on top of it I paid in advance they took my money by the time I get to the place to pick up the car that was already reserved they said I couldn't rent a car because I didn't have a credit card, but I still can low grade it but there was no car available and I cannot refund my money in order to cancel it they had to take all the money that I already had paid, so my partner and I got stranded first time in California it was exhausting. I feel like crying I have spend $500 with taxi on top of it and the customer service was very poor when we was trying to explain our situation they also hang up the phone on us couple of times. We was traveling all day made the reservation in 2 days advance and we feel like they should do a good job explaining before they even charge us.. Bad experience.. 😔😢😭😢😭
No. Just walk across street and go down to 1st floor
Yes, you have to put LAS as your return location
Across from the terminal, down the elevator one level
Same question here.
My girlfriend rented a van for us and we got right in and write out it might depend upon the time of day and what day you go
You return to same area you got it from. Well marked...I just googled avis rental return and took me right to it
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