Budget Car Rental

Chad Miller

Team at the counter was actually quite helpful. I had an issue with the car that was assigned to me, since the one I reserved was unavailable. They showed me several other options and we looked at the one I had been assigned to see if issue could be resolved. Ultimately I feel like I should have received a car that was more "similar to" the one I reserved (a small SUV with hatchback) instead of a sedan. But the one I got was spotless, and did not smell, so I went with it. Kudos to the duo at the counter, especially the woman and the manager, who were terrific.

gerald carrington

I'd like to recognize Nicole at this Budget location in the airport. She provided outstanding service that made our day. We had a car reservation at a competitor location in the airport that turned out to be a nightmare. Fortunately we had a back-up reservation at Budget, but for a much later time in the day. Nicole was able to locate a car for us that was perfect for our needs and we were on our way. She was friendly, professional and a joy to work with. When flying into SNA, Nicole & Budget will be our first choice.

The Frank Factor Show

The vehicle we requested was not available - midsized 4 door truck. We were “upgraded” to a 4 door Jeep pickup truck. The car was in good shape, and overall experience was average. My one complaint was that the service tech at the desk sold me a tank a gas and did not properly explain that you are charged for the full tank even if not fully used. I had asked her if we would be prorated if not fully used and she said yes. This was not explained properly.

Victor Sanchez

First I would love to commend the employee that took care of me when I came to the counter for the purpose of the sheer joy and excitement she showed. She is the only reason for 2 stars. After that the rest was downhill. My charge was suppose to be $596.00 for my rental as this is what I placed my reservation with. But somehow at the end of the transaction I got an invoice totalling $886.00 which was ridiculous but the only Chevy Tahoe Luxury vehicle available. Since we were here for our daughter's Cheer competition I decided to take it and deal with the paperwork later. So when we went downstairs to go pick up the truck, you have to figure out how to get there yourselves. There is a Yellow walkway that points you to all directions in the oncoming traffic which is dangerous if you have kids. When we got to the counter after figuring it out the employee handed me the keys to a vehicle and said here you go. She said go to Number 321. When I asked what she meant she stated that I had to walk down the driveway to go get my own vehicle with my entire family. We walked to Number 321 which was not the vehicle I ordered it was the smalled version Tahoe which has little space for luggage. As we were getting in we noticed the vehicle was dirty from not being washed and inside was leftover food. When I walked back to ask the employee if the vehicles are washed and vacuumed between rentals. She stated that Yes they were. I then told her that my vehicle did not get cleaned. Sh wanted to give me an Expedition which I did not want. So I asked if they could wash and vacuum the truck which an employee took the truck around to another section of the parking lot. I said jokingly to my wife that I would not doubt it if they just take it and pretend to clean it. When they returned the truck it was not washed nor cleaned as the muffin was still there. I was so upset but had to bite my tongue and ask the employee to atleast take out the muffin. I will never rent a truck from them again. I actually recommend if you are going to Disneyland. An Uber will actully cost you about $30.00 to take you there which will save you $800 for a rental. Obviously saying you dont need to travel other places. Also fi up the Gasoline as they charge $10.00 a gallon if they have to put gasoline.