Dollar Car Rental

Diana Post

Rarely do I comment on line but today was ridiculous. I prepaid for a Dollar car rental online at Orange County airport and was greeted at the car rental spot by an enormous line. The kiosk was for Hertz, Dollar and Thrifty. I stood in line for an hour and a half before I reached the desk. As we all waited, the Hertz customers were invited up to skip the line because they apparently paid more! We were told that even though they all fell under the same umbrella the Hertz customers were more valuable. Ironically when I finally got my Premium car from Dollar it was a Hertz Gold car. Unbelievable!!! Please fix this problem. It is not acceptable.

Chris Matheson

Just got charged for a full tank of gas after I filled it myself 1/2 mile away from the return. Customer service indicated I needed a receipt for the gas. That make no sense since that would not have verified if the take was full or if I added 1/10 of a gallon. How could that help my declaration of a full tank. Stupid idea. Customer service was unable to locate a phone number to call the location to verify anything. But I should wait 5-7 days for a response or 24-48 hrs for a supervisor to call back? How could they verify anything after it has been put back into service. Nice person on the phone, but totally unacceptable policies. Don't rent, find other options. UPDATE: 36 hrs later a 'supervisor' "Ron" calls me from corporate billing in El Salvador who indicated he was the highest person that I could talk to, provided nothing other than the ,well the people who lied about the the tank not being full said they had to add 9-10 gallons of gas. My guess is someone is stealing gas and charging customers. Horrible service!

Dona P

The car was a nice little car but it smelled like cigarettes. Also if your office has to be located at the farthest end of the terminal, I suggest providing a shuttle. It's quite a walk when a person is hauling luggage. I would rent again from Dollar, these are suggestions to make the rental experience a little more comfortable.

Dallin Coons

My partner and I made a paid reservation to pick up a car after our flight into OC. We were told the wait time would be 2 hours (the optimistic estimate was 45 minutes). We have a 2 year old child and weren't in a position to wait that long at the airport. Even without a child this is an unreasonable wait time. We opted to ask a favor of a family member to get us, but later were told our reservation is non-refundable. What horrible service; I'm almost impressed at the gall!