Carehouse Healthcare Center

Ha “Margaret” Khieu

Friday, June 14, 2019 My uncle was transferred to this facility on Thursday 6/13/19 after being shuffled in and out of hospitals and home care facilities for over 3 months. I visited him at Carehouse and was very impressed with the business, social service and nursing personnel. Everyone was very attentive and answered all my questions calmly and professionally. The environment looks nice, clean, and doesn't have strong odors. The staff explained to me that a lot of changes are happening due to new business, staff members, and equipment. I'm giving this facility 4 stars for our first visit and care given to my uncle as of last Friday. 8/12/2020 Update: My uncle passed away October 17, 2019 due to Legionnaires' disease. It is a severe form of pneumonia — lung inflammation usually caused by infection. It's caused by a bacterium known as legionella. Most people catch Legionnaires' disease by inhaling the bacteria from water or soil. He may have been contaiminated from this facility or Fountain Valley Hospital. These are the last two places that he was in and out from June til October 2019. Sadly, it was the Orange County Health Department whom notified my family of his diagnose.

Niccole “Deathora” Andrea

27 minutes to answer a call button?? I pressed it and set my stopwatch...got up to make sure light was on and saw nurse Ratchet at the station. My mom has renal failure and did not urinate for two days....they neglected to think that was important. She is at the ER now ....prayers that she does not need to go back and can make it home. I am scared for the other patients. Are these places regulated?

Linda Leon

This place is disgusting. They don't know what they are doing. CNAs walk around for an hour or longer before they know their assigned patients. No one ever wants to help they always have excuses. My mom was there for 2 1/2 weeks ended up with influenza and pneumonia. I kept telling the nurses something was wrong for 3 days before i insisted they take her to ER and that took 3 hours. The hospital sent her back there on their own and she was back in ER 3 weeks later septic and fighting stage 2 bed soars. This place doesn't even deserve 1 star. Neglectful and the lack of cleanliness. We witnessed cross contamination and just a lack of integrity across the board. We nearly lost our mom twice due to the kind of care she received here, she was in ICU twice in less than 60 days. The hospital was so concerned they contacted the ombudsmen for us and started an investigation. We moved her to better place in Fountain Valley and she is thriving.

Carmen Quevedo

This place is hell. I literally just got back from saving my mom from this place at 10pm at night. My Mom was released from the hospital to this hell hole once she arrived they left her in a wheelchair for over a hour plus ignored her calls for help, didn't help her to the restroom, refused to give her dinner and slammed water at her all while talking trash about her in Spanish my mom may look like she wouldn't understand Spanish but she does and can speak it very well. She just had major surgery and can't use all of her left side as well . It's a good thing I called my mom to find this all out and I was persistent calling her because the person who was answering the phone was very short and told me she wasn't there when she was there since 7 and I finally got ahold of her around 8:50. This place may look nice on their website as well as in person but don't let that fool you their staff are lazy ,unprofessional ,rude , and just don't care...this place needs to be shut down.