Cortland Biltmore Place

Cindy Martinez

Exceptional customer service from Vanessa! She was efficient, made us feel welcomed and answered any concerns we had.

Msalee

This leasing experience is what I expect as my life role is selling and extreme customer service. Vanessa is the first beautiful face you see, and when she comes from behind the desk, she is all model-like legs and classy energy!! Her braids gave me life!!! She must have majored in international business, as her diction and conversation is melodic and full of life and energy. She reads you well and commands attention. She made us feel like family and although her sales game is fierce, she realizes the place sells itself. You're over stimulated by the colors, amenities and her ease of descriptions of The Place. One thing that sets her apart from any other leasing agent is her carefully placed pronouns of my versus ours ( my townhomes have, versus our townhomes have)-masterful!!! Oh yeah, the townhomes and apts are flawless! Double garage, large living and kitchen area. All other 3 bedrooms sacrifice the living area for under-whelmed kitchens. The double oven was life and the new fridge with the large pull out freezer gave me-yes, Life!! My sticking point, whether I knew it or not, is a double sink in the bathroom. My fiance is 6'4-we can't do 1 sink and remain married-lol. The stairs were repurchased, chocolate wood with black, bronze-dipped wire railing which magically opened into a loft. I loved that there was hallways toward the 2 bedrooms-not a quick right into bedroom doors. Good size bathrooms and finally great sized master with no loss of space. One high end property we saw would only fit a king size and maybe a night stand- not here! I cannot sleep thinking about my future home and my personal experience with our Vanessa! As I write this, our lease won't be available for quite a few months, and she already called to make sure We didn't forget her!! She moved this place from a 3rd to a 1st, before the tour was over!! We went to another Courtland, which has since gone from a 1st to a 2nd. I've been to 9 complexes and no other complex comes close to the Sq footage and the price is worth every inch you pay for!! She and the manager allayed my fears of a daily commute by breaking down my son's school via Google and telling me how far the commutes would be for both work and school-thats service. My fiance and I left and he said, he would purchase the unit just based on her personality and her sales gift! I'm going to tell you, A) Vanessa is new to this property, you would never know!! B) Vanessa could sell scales on a fish!! I know she's going to make our admin process painless!!

Emily Schultz

I love this place! Shout out to Cristal-she made the move in/move out process so easy and has been really communicative and responsive. This complex has really nice common areas-especially the pool. It's very clean and well designed. The apartment itself is great. I work weird hours and was a little concerned about noise but that hasn't been an issue at all. This complex is so quiet:) Location is central to everything. Also, they gave me a business card for their internet guy-Emmanuel- and he was above and beyond. When you sign up for COX internet here, ask for his info. Can't say enough good things about this place. I truly don't understand anybody having anything bad to say about the Cortland Biltmore Place. Everything has always been clean here and the staff is so lovely.

daniel covarrubias

Good concept, the management and maintenance are friendly, and ready to help. Neighbors are respectful and mindful of others. If you live right in the units by the main road, the downside is there is often traffic accidents that you see and hear, as well as the expected road noise. Unfortunately, the cost of living has skyrocketed since we moved in, and would've liked to continue here if it weren't for the dramatic rent hike.