Well it depends on how you want to upgrade. If you are taking advantage of the "Early Upgrade" after 12 of the 24 payments have been made, you may upgrade your phone. But here is the catch...no matter what Customer Service or anyone at the Xfinity store says, YOU MAY ONLY UPGRADE TO A PHONE THAT IS IN STOCK AT THE STORE! Also you do have to make the 1st monthly payment for the new phone when you get the new phone. You also have to pay the sales tax on the new phone at that time.
Yes you can do phone upgrades
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