I work for cust svc for an insurance comp and got a call from a policy holder who wanted to rent a car there and the rep told her insurance was not going to cover the rental. I spoke to Jenn from the Orlando loc, she was super rude and had no idea what she was talking about, she described some kind of coverage, threating the cus that she will be responsible for. I asked that girl if she could explain what that coverage was for in her own words and she just kept reading something unable to explain. I Was the one explaining that any damage to the car not related to an accident is covered by comprehensive and any accident would be covered by collision. The cust had full coverage so she didn’t need anything extra. Still that Jenn was remarcably annoying telling the cust she was going to be responsible for some kind of damage that she couldn’t even explain. Of you have full coverage in your car the insurance will be transfer to a rental car, you don’t have to buy additional from them.
Please read my review. They are big scammers. They just lure you into renting with them with lower rental rate and then they will try to charge extremely high insurance rate. Think about it, if the total rental cost is very high compared to bigger names, who would want to rent from them, a less heard rental company that is reached by shuttle from Orlando airport. Furthermore, their cars are old and not in a very good condition. My first car is old and stinky. It vibrates when I brake. I asked for an exchange, but the exchanged car wasn't very good either. Did you write a review? Let's work together to let people know about these scammers. Spread the news online.
Ya it depends on the type of vehicle you rented, and when u sign the contract u should of reviewd your charges
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