What does it take to talk to someone about a refund that was never received from a cancellation in March. I have called numerout times.

Yikes. I'm sorry to hear that! I have no experience except calling the front desk over a questionable charge. It just so happened to be a temporary hold. Maybe tweet at them on Twitter? Companies seem to respond to public criticism like that online.

Good luck Marriott hosed me for a single night cancel fee even qhen the state was shut down. They said it is in thier policy