My internet hasn’t been working I think it’s the equipment because there’s not outage in my area can I just go in to get new equipment or do I have to call first ?

Call 1rst, it could just be that your modem needs to be reset, they can do it over the phone. It has happened to me several times over the years.

You have to call first.

Call first. They direct you to go to nearby location.

you can do that but from experience it'd be possible to first phone with them and figure out certain issues over the phone. I use to have same I-net issues and after all I end up switching. good luck!

Take the old one with you to exchange and the account number

Yes you can take it in to exchange