Optimum

Category: Internet service provider in New York

Address: 11020 Flatlands Ave, Brooklyn, NY 11207, USA

Phone: +18669503278

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–6PM

Reviews

wong美琪

Oct 14, 2022

The lady so nice to help me! Good service!

Deandrea Lee

Oct 5, 2022

Fast, great customer service have them install your cable etc don’t forget if you move, bring them boxes back with the cords etc

Cristobal Santana

Sep 29, 2022

One of the worst services they gave me is a fraud and the prices are very expensive

Yoelvi R Flores Batista

Sep 26, 2022

👎👎👎👎👎👎👎

Thanks! Your review is awaiting moderation.

Questions & Answers

can I drop off the cable box at your flatlands brooklyn store?

Daphna Biderman | Oct 14, 2018
Shay Bussey | Oct 13, 2021

None u can no change Ur plan there

Read More

Can i drop off my internet router and modem at this location?

Sammy Torch Music | Oct 14, 2019
Jared Olmsted | Oct 14, 2019

Yes - I have dropped those off myself there.

Read More

Can I pay my bill here and get my service reconnected

Margie Sanabria | Oct 14, 2019
Lorenzo Phillips | Oct 14, 2019

Yes

Can i pick up internet wires

Donna Lewis | Oct 14, 2018
Camilla Clarke | Oct 14, 2018

Yes you can pick up any equipment

Read More

Are open on Sundays

Frances Rivera | Oct 14, 2018
Omar Brooklyn | Oct 14, 2018

No Mon-Sat Only

Read More

The bench inside this location is it still there?

Rai Lki | Sep 13, 2022
Denise Angus | Sep 29, 2022

Yes 100%

Read More

Because of covid am I able to drop off a cable box at your Flatlands Brooklyn store?

Navid | Oct 13, 2021
Eddie Santiago | Oct 13, 2021

You should be able to. I have seen people on line with thier boxes. I have never exchanged mine.

Can you get updated box there?

Linda Butler | Oct 13, 2021
Eddie Santiago | Oct 13, 2021

Good question, I think that you can, but before going there I would check with the website. Thanks. I

Any Optimus store in downtown Manhattan or downtown Brooklyn?

Marie Ortiz | Oct 13, 2020
George Cleveland | Oct 13, 2020

None in both areas

Read More

Do have cell phone in your store

Luu Swish | Oct 13, 2020
f73ddy80 G | Oct 13, 2020

Yes they sell smartphone's.

Read More

I was told my apartment needs to be re-wired for internet service... My maintenance man says your technician didn't want to do his job.... What do I do? I just want internet, should I tty a differt provider?

KENNETH BECKFORD | Oct 14, 2019
Chris Cruz | Oct 14, 2019

The techs are usually a 50/50 shot. One will be terrible the other great call the number that contacted you about confirming the appointment. They should send someone over to take another look

Read More

Optimum charged me for their equipment because I didn’t return it after disconnecting the service, so if I return it would my balance go to zero $0.00 ?

sidy diop | Oct 14, 2018
Travis Davis | Oct 14, 2018

Yes

Can I drop off my broken router and get it replaced with a new one here?

Matilda Douglas-Henry | Aug 14, 2022
Francisco Rodriguez | Aug 14, 2022

Yes

Read More

I have been asking for some one to fix my cable/internet services for weeks. Nothing has happen as of this date. Why.

Jerry Muhammad Johnson | Feb 15, 2022
C | Feb 15, 2022

Don't hold your breath. I had it out with them for 4 days straight. No help whatsoever. It just sucks because the monopolized the area so practically no other providers can offer services.

Why is it every time I come to your store I can't get in the line is excessively long. Am 68 years old. Why do I have to wait on line for over an hour to get in. Secondly, My bill is suppose to be automatic payment.

Jerry Muhammad Johnson | Feb 15, 2022
turone g | Feb 15, 2022

They sold me a bum phone data is limited and the phone is slow

Can I pay my balance with an check at the store?

marcos mitchell | Nov 17, 2021
William Nessanbaum (Billnes) | Nov 17, 2021

I don't see why they wouldn't take a personal check at a walk-in center. However, you're probably better off using a debit card.

Read More

Do you guys have elevators

Tamika Ramos | Oct 13, 2021
Anthony Stevens | Oct 13, 2021

No...its ground level

Read More

Can i get a new modium when i bring in the old oe.

love one | Oct 13, 2021
Jordan trini | Oct 13, 2021

Yes but you cannot owe any money for bills

Read More

You offer cell phone services...can I do this transaction over the phone since I am already an optimum customer living in Brooklyn and can I add this cellphone transaction to my next bill?

edwina Hallingquest | Oct 13, 2021
Frantz Baptiste | Oct 13, 2021

I don't see why not

Instead of going in person,do they ship cable equipment to you?

J J | Oct 13, 2021
anna mckoy | Oct 13, 2021

Yes they do

Read More

how I can exchange equipment

Vasiliy Suslin | Oct 13, 2021
Francisco Rodriguez | Oct 13, 2021

U could bring it in

Can I drop off and pick up a new cable box? At flatlands Brooklyn store.

Gilbert Martinez | Oct 13, 2021
Linda Gilbert | Oct 13, 2021

Yes

Read More

Does optimum offer senior cable/ discounts ?

Angel Ramos | Oct 13, 2021
Amanda DAWSON | Oct 13, 2021

Can I mail my wifi into optonmum

Read More

Is it open tomorrow

Diana Monserrate | Oct 13, 2021
Theresa Neal | Oct 13, 2021

Yes

Is flatlands open to the public

Suhale Wallace | Oct 13, 2021
Tara Ramdhan | Oct 13, 2021

Yes

Can I pick up WiFi extender with an ethernet port from the Optimum Store? Or, can I order it online?

Tonya S Braddox (Dr. Braddox) | Oct 13, 2020
Antonina Yekimova | Oct 13, 2020

There are no wifi extenders at Walk in centers in NY. So far they have to be installed by tech. Usually when you upgrade to 500mb or 1G, or Altice equipment

Why are you not reliable?

Adeshina Funmilayo (Mesoma) | Oct 13, 2020
Annette Odom | Oct 13, 2020

They're NOT!

can i drop my old cable boxing there and receive new updated cable boxes?

William Flournoy | Oct 13, 2020
Clive Nelson Jr | Oct 13, 2020

Yes

Can I exchange a box at the store

lisa rivera | Oct 13, 2020
Violet Nelson | Oct 13, 2020

Yes

Read More

Due to the conora virus can i drop off equipment for my mother a senior?

LadyPrez Bibi | Oct 13, 2020
Robert McGill | Oct 13, 2020

Call and see if they will allow you to

Can you guys come to queens?

DaveisOriginal | Oct 13, 2020
Don Robinson | Oct 13, 2020

Why don't you call the cable company.ok

Do i have to return old remote to ger new ones

Donna Covington | Oct 13, 2020
Alejandra Hernandez | Oct 13, 2020

Absolutely!! or they will charge you extra at some point if you decide to cancel the service in the future.

Read More

How much I will for a cable 50/100 chanel

Wilky Pierre | Oct 13, 2020
Brandon Wilson | Oct 13, 2020

contact a REP.

Read More

Can I drop of the equipment at this location?

Donna Moussa | Oct 13, 2020
Junior Tobias | Oct 13, 2020

Indeed as long as it there payment center they'll accept it

Read More

Hi.Can I change Remont control?

Sam Pikus | Oct 13, 2020
Junior Tobias | Oct 13, 2020

Take it in with your latest bill they'll give you a new one make sure you get the instructions to activate it

Read More

If I come in to drop off a old router and modem while also exchange them for new ones do I need my state ID or a bill?

PiT LiFe | Oct 13, 2020
Robert McGill | Oct 13, 2020

When I exchange my old router and modem, they didn't ask for my state ID.

Read More

What bus can I take to 11020 Flatland Ave?

Kenton Chandler | Oct 13, 2020
Robert McGill | Oct 13, 2020

The B83 or B20

Read More

Are you open on Monday?

Edgar Ferreras | Oct 13, 2020
Don Robinson | Oct 13, 2020

Monday is a holiday.But call them anyway

Read More

I had a recent back accident, can someone pick up 1 of my boxes?

Jerome Blair | Oct 13, 2020
G Grant | Oct 13, 2020

Call customer's service

How much anly internet

Martin Ramos | Oct 13, 2020
James Vaz | Oct 13, 2020

As part of their full package ... it is 19.99 a month. Separately, it matters on the speed you want. But it is between 29.99 and 50.00 per month separately.

Read More

Optimum is between what 2 cross street

Lola Brown | Oct 13, 2020
Karen Warner | Oct 13, 2020

Pennsylvania & Williams St. By Spring Creek ( Starrett City)

How long will it take to restore my service?

Debra Mott | Oct 13, 2020
Kathy Hernández | Oct 13, 2020

Not to long it depends on the Tech.

I need to cancel my internet, who can I contact?

None Oe | Oct 13, 2020
f73ddy80 G | Oct 13, 2020

Your bill has the number to cancel. It's called customer service.

Read More

Can i bugit my bills

keith yorke | Oct 13, 2020
Kathy Hernández | Oct 13, 2020

I don't know sorry but you should speak directly to the company

can i pay a bill there

Donna Capers | Oct 14, 2019
f73ddy80 G | Oct 14, 2019

Yes.

Read More

Can i down grade service at your store?

Esperanza Innis | Oct 14, 2019
Rob Leas | Oct 14, 2019

You should be able to do that over the phone.

Read More

DO you have any Tuning Adapters in stock?

Turner Mckissack | Oct 14, 2019
Mike Bridgeline | Oct 14, 2019

Call the store. They said they will be getting some in.

Can I get a copy of my bill at a Optimum store in my area in Brooklyn

Tony Hill | Oct 14, 2019
shawnette johnson | Oct 14, 2019

Yes, you can.

Read More

Can I buy a control I've seem to lost my

[email protected] Soto | Oct 14, 2019
Joan Lynch | Oct 14, 2019

Call or go into the store

Read More

Are your offices open on Saturday? I need to drop a document, thanks you

Rita Leshowitz | Oct 14, 2019
Shauna Grant | Oct 14, 2019

They are open on Saturdays

the store is open today

Cristian Tlalmanalco | Oct 14, 2019
HANDY-TECH (JP) | Oct 14, 2019

To find out stores that open in certain holidays check on the internet it will mostly give information whether they open or closed during holidays

Can I exchange my router here for an updated one?

Denise Clark | Oct 14, 2019
Karen Edwards | Oct 14, 2019

Yes

Read More

Can I drop equipment at that store I flatlands

Joel Diaz | Oct 14, 2019
Jelani de Leon | Oct 14, 2019

For sure

Read More

Can I come to your branch to speak with a representative or supervisor regarding billing?

rafi r | Oct 14, 2019
Lorenzo Phillips | Oct 14, 2019

Yes

hi Erica how much is a modern

erica rosario | Oct 14, 2019
Francisco Rodriguez | Oct 14, 2019

U have to go to cable vision and ask

I know I can pay the bill here. Can I pay with debit or cash only???

Sawana Rozier | Oct 14, 2018
Lisa Collymore | Oct 14, 2018

You can pay a bill by either cash or debit or credit card.

Read More

Cac i pay a bill there ?

Sharon Roply | Oct 14, 2018
Marcos Taveras | Oct 14, 2018

Yes

Read More

Does optimue have a custmer personnel that you can actually speak with regarding your service being down I'm tired of listen to machine ...

Marvin Sanderson | Oct 14, 2018
Leequan Thomas | Oct 14, 2018

Yes

How much Mbps do I get from Optimum for their basic Internet package only, no House Phone required and what is their monthly charge. I'm a first time user.

Bryan Hurst | Oct 14, 2018
Arlene Douglas | Oct 14, 2018

Youl don't know you will have to call optimum.

Hi is the store going to be open tomorrow July 4??? If so can I know the hours of operation thank you

Jasmine Flores | Oct 14, 2018
Sisco Muniz | Oct 14, 2018

No, closed. Official Holiday.

Read More

My internet hasn’t been working I think it’s the equipment because there’s not outage in my area can I just go in to get new equipment or do I have to call first ?

maricruz baltazar | Oct 14, 2018
Galaxy's Recorded | Oct 14, 2018

Call 1rst, it could just be that your modem needs to be reset, they can do it over the phone. It has happened to me several times over the years.

Read More

Can I return a cable box and ask to only keep internet service?

Thicc supportmain | Oct 14, 2018
Leequan Thomas | Oct 14, 2018

Yes you can.

Read More

What cross street for flatland optimum center?

jonathan ebin | Oct 14, 2018
Omar Brooklyn | Oct 14, 2018

Flatlands between Louisiana Ave & Williams Ave inside the Mall Cross from IHop. Next to Food Bazaar

Read More

Is This Place Open Today

Iecha Vega | Oct 14, 2018
Omar Brooklyn | Oct 14, 2018

Yes The Store is Open today

Read More

my cable box not working at all, completely dead

Gerard Thomas | Oct 14, 2018
Camilla Clarke | Oct 14, 2018

You can take it back and get a new one

Read More

Can i leave my cable box to this office if do what I need to take beside the cable box

[email protected] Soto | Oct 14, 2018
[email protected] Soto | Oct 14, 2018

Okay thank you would I be charge

Read More

do u service 07739?

Thomase Canzoneri | Oct 14, 2018
leo yush | Oct 14, 2018

Optimum websites

Read More

Can we put one cable & 2 boxes for two different rooms? If so,what is the lowest price we can get?

Jackie Torrse | Oct 14, 2018
Carlito Fuentes | Oct 14, 2018

Use a two way digital splitter for two boxes. Connect cable to input of splitter and two separate cables at output off splitter going to the boxes. "Simple" any more questions just ask

Read More

I would like to come in tomorrow and pay my bill and what is latest time to come pay

Samantha Torres | Oct 14, 2018
hamj kay | Oct 14, 2018

They're open till 6pm today 9am - 6pm tomorrow

Read More

I need to paid my bill what tine is the latest that i can go and do it or did you open tomorrow sunday

Phlebo Tomist | Oct 14, 2018
Amanda DAWSON | Oct 13, 2021

What is optonline address in Brooklyn

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places