If I want to cancel my reservations do I just call the hotel ?

You can either do it online or phone. If you didn't get the vacation interruption insurance you will loose your deposit.

Hi Jasmyn, if you booked direct through us please give us a call and we will go over our cancellation policy with you, as it depends if you purchased the VIP Plan or not. If you booked through a third party you will need to contact them directly. Thank you!