Why is the maintenance team so horrible with customer service? They said they would be here at 10. I have been waiting, I understand that they may be under staff but dont make any promises you cant keep. This is why I'm not renewing

Andrew Alcantara | Jun 2, 2019 | Category: Apartment complex in Alexandria, Virginia

Brookdale at Mark Center Apartment Homes - All questions

Address: 1400 N Beauregard St, Alexandria, VA 22311, USA

Brookdale at Mark Center Apartment Homes (Owner) | Jun 3, 2019

I am sorry they have not arrived yet. Please contact the office again to get a time line for arrival.

chef michael | Jun 3, 2019

Yea I'm definitely not going to renew my lease. Worst decision ever. From day one has been trouble. Upon arriving on my move in date I was shown a unit that I liked that had what i asked for. But 2 months later when i was to move not only did i wait hours until they got done the finishing touches, they tried to give me a unit without a w/d something that i was very clear on that i needed. They i was told i would need to pay more because it had a w/d. Like wow. Than i get to the unit after 2 and a half hours. And see that they didn't even clean the inside before I moved in. Sink dirty, countered dirty. Refrigerator not ckeaned. And to top it all of the ac wasnt working. Like this is to much on one day. And the water pressure in my bathroom sink is messed up. I left many messages for them to zone fix it and no reply or anything. But they can send me multiple emails regarding movie night, yoga classes etc. But they cant fix my issues. So yes, never again. I do not recommend leasing.

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