My package has been stuck at the northwest processing center in Rochester, NY for about 6 days now. It always shows a Processing Exception !! It's supposed to be coming to Binghamton, NY. Does anyone know of a number where I can speak to a human.

Jeremy Sprague | Oct 1, 2020 | Category: Post office in Rochester, New York

USPS (NW ROCHESTER P&DC) - All questions

Address: 1700 Lyell Ave, Rochester, NY 14606, USA

LB (Indylana) | Oct 1, 2021

I've found out this is a holding facility for packages that are shipped from china. The company you bought from uses smart post. Until they get a huge number of parcels going to the post office to get their bulk mail cut rate it can take up to 12 weeks to receive your package. My sister is a postmaster in Indiana and researched it. She said the company we buy from goes in every few days and updates the tracking but it actually never actually goes anywhere until they meet their smart post cheap rate. So no matter what we get texted until its actually in the USPS system with their scanner its sitting. Never again for me unless its ups or fedex. USPS is being used as a patsy and were waiting up to 12 weeks for our package.

Kyle Leigh | Oct 1, 2020

I have had a package there for two weeks. Did you ever end up getting your package? Definitely starting to loose hope

LaCarrie Byer | Oct 1, 2020

is. A good question, i am currently standing IN the office now. There was to be a direct connection from Rochester to Marcy....and NOTHING....READING..Still in transit

Willie Anderson | Oct 1, 2020

Dnt have a number sorry

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