I'm locked out of my account and I can't get ahold of anyone to tell me why or how to fix it, I have tried for 2 weeks to fill my claim ,this system sucks,what so we pay taxes for

OI was ask to fill out forms per PUA program but the problem I'm lock out of my account and no fault of mine. They as that i upload or mail forms back in 7 days will i cannot get to the forms because im lock out. Help please. I ovrrnight a note saying Im lock out to the same address thatit ask me to mail the forms. It was received today per tracking# and said receptionist sign for it

I can not get in my account. It says I have to my password. I have done this numerous times. I'm 64 years old. I need HELP. NOT sure if I am doing the right way.