How can I get in contact directly with someone at this location rather than someone through the 800 number?

For sure and sign up for fastbreak because it is a very busy place. Just walked up to Fast Break area at the North End and saw our name assigning Us to an area from which to choose a car. EZ when you check out at the gate.

You can get number from customer care for the first time

That's all I was given also. Go through the accident number that should get someone's attention