I am unable to email a picture of the defect in my new mattress. It was delivered on Sunday and some of the stitching is missing on the top of the mattress where it should be tufted. Can I use messenger to send a picture to you.

I agree with Virginia. They are very customer service oriented. Start with a call, explain the problem, if they want a picture of some kind they can tell you the best way to send it.

I am not an employee or agent of Jordan's. However, when I had a problem with the mattress I purchased from them I simply called them, explained the situation and they were out within 2 days with a replacement.