Ashley

Andrew Corwin

I went during the "Going out of Business" sale and purchased a bedroom set consisting of a foundation bed, head board, two bedside tables, and two dressers. It took 8 weeks to deliver and upon delivery I did not receive what I ordered. The quality of the furniture compared to in the store was terrible. The bed frame was not a foundation bed. I called to request the correct bed frame and they stated I did not order a foundation. Apparently the sales guy promised me a foundation but didn't enter it correctly and they will not do anything. In fact they said I would have to pay a 25% re-stocking fee and pay more for the foundation bed frame! What a joke. Do NOT go here, sales people are not reputable.

Maira Ramalho

I went to Ashley's on Feb 5. Shopping was fine and sale guy was great. I was suppose get my couch set, end of April. So I called the store to get an exact date. Then the woman on the phone tells me that the future has been push back till June. That is fine. But, what is up setting to me that I was not notified that my couch set was push back 8 weeks. It's the store responsibility to notify the customer that they item has been push back. Poor customer service.

Jenny M

We ordered a kitchen table set after looking for a long time and having issues with several other places. Kylie E assisted us when we came to the store, and she was very helpful. We knew we would have a 10-12 week wait for delivery, and that was pretty accurate. We had ordered last summer and they arrived late fall. The issue I have is how they were delivered, which is why I am only giving four stars. There were no boxes! Just loose chairs and table parts sitting outside. Thankfully nothing was damaged in transit and it wasn't raining when they were sitting outside, but I was not pleased with how carelessly they were left there. The least that could have been done was for the delivery folks to shrink wrap the different items. Aside from that one issue, we are very happy with our purchase. The table was easy to assemble and we have been using it and the chairs for about six months now.

Steve Bennett

We went in for a couch, explained we live on a third floor apartment. The living room has plenty of space but we want to make sure we find something that will fit in. No problem, the sales person is sure the couch we picked will fit. It’s a 10-12 week wait which is understandable. It was delayed twice but the store never bothers to tell me, I have to keep calling for updates. Finally the couch is in and they tell me to get rid of the old furniture because they won’t remove it. No problem, sell the old couches and wait a couple days for our couches. Turns out they don’t fit. The delivery team knew exactly what size was needed for an apartment building but the sales person just wants a commission. Now we have no furniture and have to go choose from 2 items in stock or we could return the items minus a 20% restocking fee. Sales staff did not care and were not helpful at all in trying to find a resolution. Will not be buying from this store again