I booked a 2 bedroom back 12/10/18 I received a email from RCI 1/10/19 informing me there will be a $75 housekeeping cost ?? Poor cummuncation by Crown point

Steve Wigginton | Apr 2, 2020 | Category: Resort hotel

Crown Point Resort - All questions

Address: 1530 Ivory Ln, Horseshoe Bend, AR 72512, USA

Papa Dicks | Apr 3, 2020

If you read your RCI Confirmation, you will see that RCI charges a Split Week Fee to offset the individual owners Annual Maintenance Fee. When an owner pays their AMF for their week, the breakdown of the expenses allows for one cleaning fee. When RCI takes that week and divides it into several stays, the individual owner of the week realizes an additional expense not covered by the AMF. Therefore, RCI allows the resort to charge the split week exchanger the extra cleaning fee. It wouldn't be fair for the owner of the week to have to pay the additional expense so RCI can split a week.

Crown Point Resort (Owner) | Apr 4, 2019

When an owner deposits their unit/week with RCI, they have already paid their annual maintenance fee at the resort. If RCI splits the week and actually creates more than one checkin for that week, it causes extra expenses via cleaning and maintenance charges to the unit/week owner. RCI passes those additional expenses and charges off the exchanger.

Ralph Anderson | Apr 4, 2019

We have stayed there several times and have never been charged a cleaning fee. Do not rely on what the sales associates say when they do their update speil. They are not honest or dependable.

Kandice Alexander | Apr 4, 2019

I've never heard of them charging that we stayed there an entire summer a little over 7 grand! But there's new owners

Annette Marget | Apr 4, 2019

We paid a $75 deposit when we checked in last year, but it was refunded at the end.

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