Sheraton Suites Fort Lauderdale at Cypress Creek

Asia G

I enjoy staying here when I visit. Ed is very nice and always accommodating to the guests. He shows a great representation of professionalism. The breakfast is very expensive and the quality is not good. The AC stays on 75 so the rooms are pretty warm. I have to buy a fan when I stay here. Overall I like staying it’s always clean.

Della C

The Good: - Great Location (close to a lot of places) - Lots of Parking - Nice View on upper rooms and in elevator - 2 Bottled Waters provided - 2 TVs in room The Bad: - Dirty, moldy rooms - Stained mattresses and bedding - Room service requests must be made 24 hrs in advance - Elevator always out of service - Cold, dirty pool Please believe the reviews. This hotel is not what it appears to be, especially at that price point. They need to clean, sanitize, and modernize the place. On my last night, police were called to the building as staffers and guests were fighting. There were even reported shots of gun fire. Will not recommend or stay there again.

Jazmin Marie

Got to spend a few days with at Sheraton Suites Fort Lauderdale at Cypress Creek and enjoyed my time there! My stay was during the week and I left on a Saturday; the hotel was quite empty, but fairly full on Friday & Saturday. Overall I'm happy with the experience and would be willing to stay again. Checking in Process: The check-in process was a tad slow. My flight in was during the evening and when I arrived at the hotel it was about 20 minutes until someone showed up to the front desk to check me in. I did expect to wait a bit showing up in the evening (10pm). Reviewing the Room: The room was clean, but looked a bit beat up. Some dresser handles were damaged, the bottoms of the walls were all scuffed and there were dents & dings from the expected peak season. Overall the design of the room was cute & can be made so two groups (about 6) can reside in the same space with a door separating 4:2. The bathroom has a barn door style and there’s opaque glass on the door that can show your silhouette if you get too close. Even though the space can sleep 6, we had to request towels since only 2 were inside. My room had a double queen bed available with a pull-out couch bed; I was surprised with how comfortable the couch bed was. Although my room had full size Shampoo & Lotion in the bathroom, the room adjacent to mine did not have that as well. Food at Hotel: The hotel food was okay. I was only able to stop by for breakfast and ordered scrambled eggs, sausage (it’s turkey), hash browns (it was actually a hash patty), and toast. It’s priced reasonably, but you could get food nearby at the same price with a bit more options. The staff at breakfast was lovely and super attentive to our needs. Parking at Hotel: There was a ton of parking available when I arrived. The parking lot isn’t well lit so I didn’t get a proper view until the next morning. As long as you have a paper guest pass on your windshield you should be good. The Extras: The gym was nice! There are signs that limit use to 30 minutes, but I didn’t see anyone else around while I was in there. There are sanitizing wipes accessible so you can clean the machines before & after use. The gym room was clean, but the freestanding water dispenser was empty. The pool was nice too, but I didn't have a chance to take a dip. Staff: Every encounter with the staff was pleasant. Everyone was so kind and answered any questions I had about where to find things. Everyone seemed busy, but didn’t let it affect their professionalism. There was only one bartender on sight every night I was there & she was so kind. Safety Precautions: Because of the safety precautions for staff during the pandemic, some amenities need to be requested and aren’t just given to you. It’s reasonable, but it does take some pre-planning depending on what you need. When requesting towels, toilet paper, or small room items you must go to the front desk. Housekeeping will only clean your room upon prior 24 hour request and no persons or pets are allowed inside during that time. Some of the staff was wearing masks still.

John Castañeda

not a good place, the hotel have a policy to reduce cost with housekeeping you have to do an appointment for cleaning your room. The hotel have a plague problem, have insects and cockroach. Several rooms are in maintenance and the workers not clean the halls. We ask for extra towel and pillow, we had to call three times to front desk and even we had to go to front desk and demand for it. the shower don't work properly and only have very hot water, we ask at front desk to fix the problem or change the room, they never gave us a solution. very disappoint stay.