The Westin Fort Lauderdale

Leia Solomon-Jenkins

Overall my stay went well! I had a little issue with my room in which Nicole took great care of my family by giving us an option to move rooms. I felt compelled to write a review because we traveled with my son and it would have been such a pain to find a new hotel in the middle of the night! Thank you so much Nicole for taking care of the issue! This made me comfortable enough to stay again when we are in the area!

April Carsey

The beds are a little on the firm side, I prefer plush. Other than that our stay was great! Rooms and common facilities were clean, pool is nice. Room service came daily. There is a small restaurant/bar near the lobby, there is another bar with a limited menu during the day at the pool. There is also a Starbucks with limited menu items.

Luis Pena

Remember to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking your resort. This web site will compare countless booking websites and typically will have rooms a lot cheaper compared to others! You're welcome :)! This hotel is the best rated in this area. I have been coming here for a very long time. If you stay for a few days you for sure won't be disappointed. After a nightmare experience with an AirBnb (never again) we came to the Westin Fort Lauderdale at 3 in the morning and were greeted by one of the most excellent customer service representatives we've ever had the pleasure of meeting, Nicole. She made our check-in effortless, quick, and ensured that our stay here would be a fantastic one. We had a car rental, so the location was extremely convenient (right off the highway) and several miles away from major boulevards and beaches. The hotel is excellent, clean, welcoming, the staff are great and helpful. The pool is refreshing and nice (although we wish it was heated), and the grounds are fantastic. The only criticism I would have is that the pillows could be a bit firmer (or at least an option) and the pool should be heated. Otherwise, the hotel is highly recommended, thanks again to Nicole!

Alexis Via

Spa customers apparently aren’t a priority and there is a major lack of communication within the Spa department which is not only infuriating but unprofessional. If I decide to keep my appointments for this Friday, I hope the experience inside the spa and with the staff can trump the experience I have had thus far. My rating currently is solely due to the level of customer service and lack of communication via the staff. This review is to hopefully open the eyes of management so changes can be made to better a customers experience in the future. I made a couples massage and facial appointment for this Friday a week ago. Prior to booking an appointment, I called to inform the staff I was booking an appointment the Friday of Valentine’s Day and I needed to confirm we could use the hotel amenities after our treatment (i.e the pool). I was told yes, as long as it is not a Saturday or Sunday. I called again the next day, after booking to confirm a second time- same answer. When confirming my appointment with the Spa manager today via a text I received form them, I asked for confirmation (a third time) that we were still set to use the hotel amenities. I was then informed that they could not guarantee us access since the hotel is fully booked, “Overnight guests come first as they are our top priority.” 1. That is a poor choice of words. I am spending $600+ in your Spa and spa guests that bring money into the hotel should also be deemed a priority. Granted, I fully understand if I was a guest at the hotel- for the weekend, I would want to be treated as such but there should be accommodations for ALL paying customers. 2. Out of the THREE times I confirmed with the staff that we would be able to use the hotel amenities, why didn’t a single person mention “as long as the hotel isn’t fully booked” OR “yes, but if overnight guests are waiting for a seat at the pool, you may be asked to leave” OR “yes, but we cannot guarantee it. I took off work on Friday, thinking we would have the whole day as indicated three times. If I knew otherwise, I would have booked for a less busy weekend, not taken the whole day off work or booked a hotel room. Now it’s too late. Here are my suggestions: 1. If there is always going to be a contingency with the confirmation provided to your spa guests, provide timed pool passes with each service. For Example: a pool pass for two hours before or after your massage, facial or treatment. That way, it doesn’t not take away from the hotel guests but it always can accommodate your other paying customers who utilize your services. 2. Train the staff to answer questions properly without leaving room for interpretation or miscommunication which leads to an unhappy customer. It’s experiences like This that lead to a loss of potential business and taints the view of not just one part of the hotel but the whole hotel.