Hawthorn Suites by Wyndham Lancaster

Elvira Garcia

Shoutout to Tyler! I was charged twice for my dog (even though I already paid the fee in the beginning). Tyler was the person who checked my family and I in. Therefore I gave him a call and told him about the issue. He kindly helped me figure out this issue and made sure I got my money back. Additionally, kitchen staff were very nice and attentive! The only reason why I gave this hotel a 4 star was because no one came to take the trash out of our rooms due to covid policy. I had to call the front desk (someone else besides Tyler) to pick up trash bags and toilet paper.

Becky Powell

On a traveling adventure. Booked online. The room was ok. Dated but pretty clean. Between the poor confused service desk lady and the online booking they somehow messed up our payment and we spent over an hour in the lobby waiting on them to sort it out. It was stressful and embarrassing even though it was in no way any fault of ours. Really should have just canceled and left but we had already checked into our room and I had no idea what might happen with our payment. Anyway finally got things straightened out and stayed the night. Will probably never be in that area again anyway.

Nick Pellegrino

Came for the weekend with my family. The hotel is very nice and clean. Rooms are spotless!! Staff is friendly. Continental breakfast is standard, they have a pancake machine which is really nice and coffee and tea 24/7. It is a bit noisy being next to the highway but overall a great experience.

Jenny Spano

If I could give negative stars, I would. Our first room smelled like an old ashtray. We were given a second room that we had to share with hundreds of SUGAR ANTS--BEHIND THE BED AND UNDER THE HEADBOARD!!! The front desk person offered to let us check out at midnight (with no where else to stay) or we could clean it ourselves...neither was really acceptable. We tried the sofa bed but it was too uncomfortable and too close to the ants. We didn't sleep. We were offered a refund but were charged because the cleaning crew didn't see any ants...they probably didn't move the bed or the nightstand....which is a completely different cleanliness and hygiene concern... We stayed on Friday 1 Aril 2022.