US Social Security Administration

Category: Social security office

Address: 411 W Garden St, Pensacola, FL 32502, USA

Phone: +18007721213

Opening hours

Sunday: Closed

Monday: 9AM–4PM

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–4PM

Saturday: Closed

Reviews

Monica Hicks

Oct 28, 2022

Ten years after we actually got married, I went to change my legal last name ( 🤷 Life got busy!) and get my updated Social Security card. As of 10/25/2022, the US SSA office on Garden Street in Pensacola, Florida appointments are not being scheduled for SS card services. We arrived around 0930 on a Tuesday Morning on a walk-in basis. Words cannot express how impressed I am over how my visit went. The waiting room was already moderately busy by the time we arrived. Signing in on the kiosk was simple and fast. I probably waited about 20 minutes in the waiting room. I brought a copy of our marriage certificate and my driver's license per the instructions on their website. The entire process was complete in less than 5 minutes. My only prior dealings with the SSA involved death certificates and applications for SSD/SSI, retirement, pension benefits, etc. I dreaded doing this for 10 years!

Monica Ailea

Oct 26, 2022

I had a great experience aside from having to wear a mask. The lady at the window was nice and very helpful in answering all my questions.

Roman Kim

Oct 19, 2022

Very systematic, everything is self explanatory if you pay attention to the signs on the door you can find most of the information you need. Kiosk machine made my experience really easy too. The lady who processed my documents was very nice and polite. Everything went fast and smooth.

Cotti Russell

Oct 19, 2022

Just moved here from Indiana and great experience great information great customer service thank you Deanna and thank you Mrs Davis 💖 I had to go back reapply for my benefits clean office great experience it was fast in and out highly recommended

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Questions & Answers

What is the office number in Pensacola Florida Not the toll free number

michaelandsarah douglas | Nov 6, 2018
Captain Notary | Nov 5, 2020

You are Unable to call the local office for any reason. You can only get through on the 800 number. If you need help at the local office level you have to go in person and wait in line.

Phone number to Pensacola office on West Garden St

Joann Simmons | Nov 6, 2018
Janet Judd | Feb 8, 2022

How do I make a appointment for my local office

What is the pensacola office number

lori Simpson | Nov 6, 2018
Kimler Davis | Nov 6, 2018

They don't have a direct line. It's only the toll free number

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Can you make an appointment

Veronica Stanton | Nov 6, 2018
Breeze Whatley-Miller | Nov 6, 2019

It's DEF best if you make an appt!! If you don't, you may end up sitting there waiting for hours, literally!!

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What is the best time to go?

Donna Hale | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

Be there when they open!! The later you go, the longer you will wait!!

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How to change address

Scott Smith | Nov 6, 2018
Breeze Whatley-Miller | Nov 6, 2019

Call either the local office or the 800 number & you can change your address over the phone with them. You will need to provide them with your SS#, legal, full name, & DOB.

I need to know how too get extra help for drugs for my mom.she has Medicare and I also need to know if she is able to get Medicaid.

Linda Jernigan | Nov 6, 2018
Rachel Oliva | Nov 6, 2019

Best bet for Medicaid and other assistance such as food stamps is the My Florida access site.

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My social security comes on the 3rd of the month. The 3rd of September is on Sunday and the next day is holiday. When will I receive my money and be available to me?

Cheryl Herring | Nov 6, 2017
Victoria Dial | Nov 6, 2017

When that happens they usually pay you on the Friday before your due date if it falls on a Sunday and the following day is a holiday. Check your card or account.

Do you have to report you are married to s s.

Maxine R Lucas | Sep 6, 2022
Andi Smith, LMT | Oct 6, 2022

If you want to change your name you do.

How much is my social security disability is this year?

Kevin Kastner | Nov 6, 2019
It's Me | Nov 6, 2019

You can log into "my social security" on the ssa.gov website and all the info is available for you there. Even shows ytd or just the monthly payments.

Can I get a copy of my birth certificate ?

Danny Jarrell | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

Go to the Health Dept in the county you reside in, and you can get it there. Call ahead to find out what documents you need to bring, so you don't make a trip for nothing. I believe the cost is $10.

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How many hours can you work a month while receiveing death benifits.

Dawn Bailey | Nov 6, 2019
Terrance C | Nov 6, 2019

I donot know

Can I get a social security card on line

Soldier Slim | Nov 6, 2019
It's Me | Nov 6, 2019

Yes but it is better to do it in person. It's much quicker.

How do I apply for SSI?

Shewanda Brandon | Nov 6, 2018
It's Me | Nov 6, 2018

Best way is either Florida access website or directly from ssa.gov after doing so stay on top of it so you're not just a "submitted application". I personally would go strait through the SSA.GOV website

when will I receive statement of 2017 ss income for tax purposes

Paul neal | Nov 6, 2018
ronda moore | Mar 10, 2022

When they aren't on a federal holiday which seems like everyday for this particular office. Taxpayer waste!!!! Dumb as a box of rocks. Pretty sure each of their moms gave birth to a boulder!

How do I get a award letter

Willie Mae Hayes | Nov 6, 2017
Breeze Whatley-Miller | Nov 6, 2019

Call the Social Security Administration & give them your info or go online to www.ssa.gov and create a My Social Security Account and you can print one from there or request that they mail it to you.

Can I go to the Social Security Administration in FL if I live in AL?

Doreen Tollis | Nov 6, 2017
Robert Dunn | Nov 6, 2017

Yes u can if you lived there u can go there

Does the extra money for holiday pay @ time and a half count against SSDI recipients and the SGA threshold of 1350? I'm asking for someone who is beyond the trial work period and beyond the extension period. He's on his own record.

Mary King | Oct 30, 2022
Julie Agerton | Nov 1, 2022

Yes it does.

who do i notify of a death of ss reciepient

Max Horton | Oct 15, 2022
Monica Hicks | Oct 29, 2022

Call the local branch of the US Social Security Administration and the bank of the account that the check is deposited into (if applicable).

who do I notify when a person receiving SS passes and to send back monies

Max Horton | Oct 15, 2022
Melissa Sanspree | Oct 15, 2022

The bank it went to.

It is the week of August 29th, 2022, and the 800 number to SS has been giving out an "office is closed" message all week! I need to get through. I am unable to do anything on the website or the Pensacola office! WHY are they saying closed?

Marielle Valenzuela | Sep 6, 2022
Micah G | Oct 6, 2022

It's open I was just there

Is the office closed for lunch hour?

Pris Rafdahl | Aug 7, 2022
Destyni Fulgham | Aug 7, 2022

I don't believe the office closes for lunch

I just got divorced and need to change my name, what do I need to do?

Christy D Johnson | Jul 8, 2022
Meme | Jul 8, 2022

Go to office with your paperwork and old social security card and they will do the rest.

What has to be proved to become custodian over a family members social security check

Vetta Jones | Nov 5, 2021
Jewelleigh Nicholas | Nov 5, 2021

You have to call ssa & you will either need to be a parent, guardian or have a POA (power of attorney) of that person I believe. You will have to have prof that you will have to send them.

How do we reach someone since everytime I call, I am put on hold and after 10 or 15 minutes the system says everyone is busy hang up and call later. Trying to get incorrect medicare amount corrected. Is there an email?

Lynne O | Nov 5, 2021
Robin Hodgeman | Nov 5, 2021

All I can say is just keep trying

Hours of operation?

Phyllis Terebo | Nov 5, 2021
donna barnes | Nov 5, 2021

Closed to Walk in without an appt.

My daughters father is not helping take care of her in anyway, and he is on SSI. And he has told me technically he don't have to do or give me a damn thing for her I know that child support won't go after him but I was told I could draw something for her

Lora Lea Houser | Nov 5, 2020
Tammie Cook | Nov 6, 2018

Cant get anything no matter what just a dead beat with the title to make it ok thats why hes on ssi stupid asg

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What items do I need to to bring with me to get a replacement social security card

Bob Hoffpauir | Nov 5, 2020
Alexis Kish | Nov 5, 2020

ssa.gov/faq this will tell you what you need and how to apply online or in person.

Why is there no online appointment scheduler? Been here for 4 hours with a person who just wants to schedule an appointment.

Timothy Garrison | Nov 5, 2020
Brenda Twiss | Nov 5, 2020

No 1, we do not schedule appointments for each category of business, ex Social Security cards. No 2, our appointment calendar is 2-3 months out.

Can i get a loan fron my ssi

Cherry HOLMES | Nov 5, 2020
Susie Feely | Nov 5, 2020

No sure about that.

I am 81 years old and would like to sign up for medicare part b. What would my monthly premium be?

Patricia Worsnop | Nov 5, 2020
Brenda Twiss | Nov 5, 2020

10 % for every year you could have had it and was not working & covered under that employer's health plan

When one adult adopted disabled child received death benefits and is locked up does her money go to her brother who also is a disabled adult child and already receiving death benefits too?

Diane Petherbridge | Nov 5, 2020
Brenda Twiss | Nov 5, 2020

No

do I need an appointment to drop off forms

John Skelly | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

No, you shouldn't need an appt just to drop off paperwork. But, I would advise you to go as early as possible to avoid a long wait. Good luck.

what do I need to bring with me, to apply for a new card?

Ella Gowen | Nov 6, 2019
Jacqueline Smith | Nov 6, 2019

Your I D. You can also do it online. But if you never had one, you'll need a birth certificate.

Anyone else getting the prerecorded messages supposedly from Social Security regarding your SSN has been reported as fraud ?

Richard Burton Jr | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

REPORT IT TO THE SSA! YOU CAN GO ONLINE TO SSA.GOV WHERE YOU WILL FIND A LINK TO REPORT SUCH CALLS. IT IS A "ROBOCALL" AND IT IS A SCAM!! HANG UP IMMEDIATELY & PLS, PLS DO NOT GIVE THEM ANY INFORMATION!!

Can my husband get a new copy of his social security card if he no longer has the original? He has is drivers license Thank you in advance

Megan Doyle | Nov 6, 2019
Jacqueline Smith | Nov 6, 2019

All he needs to know is his #. And DL"S to get a new one.

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what is the office number in pensacola florida on garden street

Shizuks shizuka | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

I've posted it several times; It's in the comments.

I have direct deposit I had to change my acc # a couple of weeks ago how do I check to be sure that have my correct acc number so I will get my money in my account ?

David Godwin | Nov 6, 2019
Jamal Jackson | Nov 6, 2019

Call the 1800 #

My son's father passed away. He is 9 years old. Why can't I order a death certificate for his records? We need a passport!@@@

facts about animals | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

Go to the County Health Dept and you can order one there. You should be able to do it on their website as well.

Can I get a copy of my birth certificate there ?

Danny Jarrell | Nov 6, 2019
Jamal Jackson | Nov 6, 2019

No

How do I go about getting my daughter placed on her father's disability benefits

Robin Schueneman | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

If she's eligible & he has her on his paperwork, it should be automatic, u shouldn't have

Can I apply for some kind of benefits if my fiance have been together for 31 years and he recently started receiving disability benefits

Robin Schueneman | Nov 6, 2019
It's Me | Nov 6, 2019

Sure you can. As long as it's a disability related assistance of some sort. Now if it's just extra assistance you'll need to go through Florida Access. Which is completely different than SS. Whether you're married, family, dating, roommates, etc. Doesn't mean a thing. Best of luck to you getting what it is you're needing.

What is the address of the ssa here inpensacola

James Stowe | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

411 West Garden St Pensacola, FL 32502

My son was granted disability and was drawing it was incarcerated inn 2013 and now released can he restart his disability!

Claudette Patton | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

I'm almost positive he can. I had a friend whose Mother did 18 months & when she got out, she started drawing her disability check again. He may have to update his disability paperwork, though. Hope this helps & God bless!

Can we use a passport to order a duplicate ss card?

Demetria Garner | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

In short, no that won't be enough evidence. You must fill out a Form SS-5 and either mail or take it to the office in person, along with the following documents: 1) an original birth certificate or other permissible proof of age such as a passport, final adoption decree or religious record of your birth  2) an unexpired driver’s license, passport or state ID card to prove your identity, or if you don’t have one of those, a military ID, employee ID or another identity card 3) additional evidence of citizenship if you are not submitting a birth certificate or ID, and if you aren’t a U.S. citizen, evidence of immigration status. *The Social Security Administration will only accept originals or copies that are certified by the agency that issued the original. You can’t use photocopies, even  notarized ones. The agency also requires you to submit at least two documents, even if one of your documents (for example, your passport) can serve more than one purpose.

Why is it you get a letter. With a deadline, givin a # to call if you have a question and call over and over and you get is this persons voice mail. My disabled sons benefits are on the line, but still no response. 😡 This office is the worst.

MultiAnthony1215 | Nov 6, 2019
Delaine Brown | Nov 6, 2019

TO BE HONEST WITH YOU, WHAT I HAVE EXPERIENCED AND LEARNED IS IF YOU CAN'T MAKE CONTACT OVER THE PHONE, I SUGGEST YOU GO TO THE OFFICE,IT CAN BE FRUSTRATED AND WE TENDS TO BLOW UP, JUST TAKE A DEEP BREATH AND KEEP CALM EVERYTHING WILL BE OKAY, HOPE YOU GET CLOSURE AS SOON AS POSSIBLE

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busted asking can someone get Custody over a grow woman that has ssi in her name and not the person whose trying to to get custody over the grow person

Queendarkness93 Hi | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

Most definitely, but it depends on the situation. Say, if there's a problem involving abuse, exploitation of the elderly, competency, etc things could get complicated very quickly! I'd advise you to call the Council on Aging, 90 Works, and/or DCF for better answers. God Bless!

What is the best time to call?

Michael Donaldson | Nov 6, 2019
Breeze Whatley-Miller | Nov 6, 2019

Early morning is usually best & after the first couple days of the month. Def don't call on the first day of the month! But, if you need to change something that will effect you check, such as bank account info, be sure to do so before the 15th of the month, or it won't take affect until the following month. Hope this helps & good luck, Michael

When do you usually get the card from Social Security if you don't want a checking account? I haven't received mine & I'm suppose to get my first check in January 2019

April Glass | Nov 6, 2019
Jamal Jackson | Nov 6, 2019

Not sure/ call the office

What do I need to bring to get my baby's social security card

Ashley Kenney | Nov 6, 2019
Larry Jacobs | Nov 6, 2019

Your id and the hospital/birth record's

How do you make an appointment with the local office if they don't have a phone number?

Kerry Loud | Nov 6, 2019
Felicia Paden | Nov 6, 2019

Walk-in

How much is the raise

Vivienne Devalt | Nov 6, 2019
Norma Smith | Nov 6, 2019

15 dollars

How do you make an appointment when your call is not answered on the toll free line? I was given the same number to call after I had waited for over an hour right before the employee hung up on me. Trying to make an appt for a 92 year old client.

Maury Middlebrooks | Nov 6, 2019
Dottie Willis | Nov 6, 2019

Having the same problem what a joke!

My daughter lost her SS card. She is 16 years old with a valid drivers license. Can she apply for new one online or does she have to do this at the office.

Brian Moore | Nov 6, 2018
Shirley Grandison | Nov 6, 2018

It's best you take her in the office but u better get there way before they open cause the line is very long

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How do i apply for Social Security Insurance?

Pamm Jamm | Nov 6, 2018
Gary Mansell | Nov 6, 2018

All your answers will be found at sss.gov

How to make appointment

Susan Blanc | Nov 6, 2018
Falon Veeder | Nov 6, 2018

Google your local socialsecurity office and it gives the directions and numbers..

How do I make appointment to get my social security card (name change)

Ha Ho (Ut Het Heather) | Nov 6, 2018
Kimler Davis | Nov 6, 2018

You call the office

How can I make.an appointment?

Richard Andres | Nov 6, 2018
diane andres | Nov 6, 2018

I said HOW do I make an appointment in Pensacola?

Trying in open and account and I put my SS# incorrect. Tried again and was told to contact you. What do I need to do now?

Joan Quina | Nov 6, 2018
Gary Vaughn | Nov 6, 2018

You must come in with picture ID

will SS be open FridAY

Sheron Guidry | Nov 6, 2018
Gary Vaughn | Nov 6, 2018

Yes

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Do they have a drop box outside or only inside

aliyah Conway | Nov 6, 2018
aliyah Conway | Nov 6, 2019

Only inside...but if it's small you can slip an envelope thru the door and the guard will put it in the box

How do i change my name on card

hope lambertini | Nov 6, 2018
B Richards | Nov 6, 2018

You have to go in with name change paperwork, birth cert, etc.

If i got married to my girlfriend who is on disability, am I becoming her legal guardian?

Fort Nite | Nov 6, 2017
Victoria Dial | Nov 6, 2017

I don't think that just because you married her and she's disabled that makes you her guardian. Now if she's disabled because of a mental disorder you could and probably should petition the court and/or social security administration to become the guardian over her SSI and/or disability check. You should probably also petition the court to have guardianship over her estate and to make important health decisions on her behalf. There's a legal name for it, but I can't remember it at the moment. Call the clerk of courts office, listen to the voice prompts, push the number to whatever department you need (possibly marriage and/or disability law) and just ask the clerk that answers the phone. They're really good about helping you with information like that. I hope this helps. Have a great day. The courthouse hear in Pensacola is called the M.C. Blanchard Judicial Building if you decide to use google or 411 to get their phone number.

Can I make an appointment on line?

MaryAnn Rouden | Nov 6, 2017
Victoria Dial | Nov 6, 2017

I believe that you can schedule an appointment online or by calling the toll free number.

Can I divide my check to be put on 2 accounts which are both mine

Patsy Slater | Nov 6, 2017
Victoria Dial | Nov 6, 2017

I would think so. After all it's your money, but you will of course need both account numbers and both routing numbers if you're using different banks. You could always call their toll free number and ask. Expect to be on hold for a while, but they'll answer your questions to the best of their abilities. You could also probably ask that question at the socialsecurity.gov website and get an answer. I'm not sure.

Can my payee just call and give her response BESIDE coming all the way to social security

CARESS STOKES | Nov 6, 2017
Victoria Dial | Nov 6, 2017

I doubt it, but I'm not sure try calling their toll free number and asking if they so no, have him or her schedule an appointment. The wait time will still exists, but it will be a much shorter wait time.

Need to speak with a real person not a recording I have ?'s been trying for 2 days now

Shelley Toureen | Nov 6, 2017
Mike Foley | Nov 6, 2017

You must persist. I have experienced very long hold times. Worst case...you might have to make a trip there, or call a national customer service #.

How do I find out about in increase in pay that Trump has initiated for SSA monthly payments.

David Dupuis | Nov 6, 2017
David Dupuis | Nov 6, 2017

I found it this morning on U Tube.

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Is there a long process for name change?

Lynn Perry | Nov 6, 2017
Victoria Dial | Nov 6, 2017

They're slow about sending social security cards, so I'm sure a name change is more extensive and would thus require an even longer waiting period

How do I find ss numbers for my two kids,

Rebeckah Adams | Nov 6, 2017
Victoria Dial | Nov 6, 2017

You can find it out at the social security administration office. You will have to provide proof of identity for all three of you. For yourself you'll more than likely need a picture ID government issued ( a state driver's license and or ID card), their birth certificates, possibly proof of residence (two bills in your name preferably light and cable bill [if you live with someone else who pays all of the bills a letter from them saying you live with them and all bills are in their name with the two bills still and their contact information and to be in the safe side I'd even get a copy of their ID]), possibly your own birth certificate as well. The more information you have on hand and proof of that information when you get there the less frustrated you'll be. Leave no stone unturned. They may ask you to verify information about yourself and your children that only you should know, so be prepared for that as well. But that's all you should need.

If my kids mother has died, I was wondering if I can get some kind of extra help off that behalf. But also my kids get ssi already. So what do I need to do about that?

Omar Collier | Nov 6, 2017
Victoria Dial | Nov 6, 2017

You probably could get spousal benefits from the social security administration if their mother worked a full time job. The thing is, you only have so long after she passes to apply (I think it's like 6 months). They will not tell you that of course and i believe the children have to be under 18. You do have to apply for it. It's called survivorship benefits. And I'm not sure, but I believe you two have to of been married for them to award those benefits to you. That's basically what SSI is for the OASDI (old aged, survivorship, and disabled individuals). I read a lot. And ask a lot of questions. One of their employees actually told me that certain stuff (like how to get what's owed to you or an increase in your benefits). It's a shame too. We're supposed to be the richest country in the World, but our government tries to conceal certain necessary, pertinent, and important information from us. They determine how much or if you'll get anything based off of her PIA. Look it up.

Moving from a different state how do i change over?

ASAP Teont | Nov 6, 2017
Victoria Dial | Nov 6, 2017

Go to the social security administration here with all of your identification, letters of benefits and benefits amount, proof of prior and current residence, and get you a disability lawyer. When my husband transferred his from Georgia to Florida, Florida cut his off for 3 years. We got an attorney and won. They only reimbursed him for 1 year though. So be careful. If you have the card that's it's deposited on keep it and leave everything alone. Because Florida's disability laws are much different and stricter than other places. They don't consider cancer a disability. Even though cancer can shorten the length of one's life, can cause you to not be able to work (because you're sick from chemo and radiation), can cause the loss of quality of life, etc. Why isn't it a disability? My son has hydrocephalus and has had it since birth. He's nine now and still alive ( glory be to God) because they denied it for him as well. He had to have 3 brain surgeries before he was 7 months old, has tube

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