TO BE HONEST WITH YOU, WHAT I HAVE EXPERIENCED AND LEARNED IS IF YOU CAN'T MAKE CONTACT OVER THE PHONE, I SUGGEST YOU GO TO THE OFFICE,IT CAN BE FRUSTRATED AND WE TENDS TO BLOW UP, JUST TAKE A DEEP BREATH AND KEEP CALM EVERYTHING WILL BE OKAY, HOPE YOU GET CLOSURE AS SOON AS POSSIBLE
Yes it is, they only way to get any results if you go down there in person also be prepared to be there at least a hour or better
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