Department of Human Services

Category: Social services organization in Rockford, Illinois

Address: 171 Executive Pkwy, Rockford, IL 61107, USA

Phone: +18159877620

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

Beverly Serrano

Oct 20, 2022

The people who work there look down on the people who needs the help

Daniel Sorenson

Oct 13, 2022

I think we should be thankful that they are there to help those in need. We should always have an attitude of gratitude instead of complaining all the time. And pray for Patience if you have none. And thank God in every situation Good or Bad, because all things work out good for those who Love the Lord and do his will.

Steve Levine

Oct 5, 2022

How do you actually get to talk to a person. I tried 4 numbers and are useless

Jesus Marquez

Sep 29, 2022

Never answer the phone and treat clients very poorly.Not helpful at all

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Questions & Answers

Every time I call no one picks up this is crazy there are people who need help n answers

Ashley Knight | Nov 6, 2018
Mohammed Elzofri | Nov 6, 2018

It's like they make an effort to not answer the phone

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Do they ever answer phone lol

Lindsey “Liz” | Nov 6, 2018
Mohammed Elzofri | Nov 6, 2018

Hell no lol. Ive tried for years.

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How do i speak to a case worker quick abou about​ my link case

katlyn quandee | Nov 6, 2018
Carmen Figueroa | Nov 6, 2018

How do I talk

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Does anyone answer the phones

Ashley Knight | Nov 6, 2018
Sammeantha Love | Nov 6, 2019

No. I've tried too many times.

Why don't you guys pick up the phone call for a week and nobody pick up or call me back what's the problem

John Washington | Nov 6, 2019
Janna Fuller | Nov 6, 2019

They apparently don't have anyone to answer phones. Best bet is to go there before they open to talk to them in person. Getting there early works great.

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Can u walk in the office on Wednesday

Robert Davis | Nov 6, 2017
Janet McCormick | Nov 6, 2017

Yes

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not a question but people need to report to the alderman or mayor and file a complaint

c e | Nov 6, 2019
Duane Mcgee | Nov 6, 2019

So true..

Is DHS open on monday Columbus day??

Paulette McGraw | Nov 6, 2018
misskattails | Nov 6, 2018

No public holiday

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I missed a phone interview I have been trying to call someone for 7 days now and not one person will answer the phone. Rings three times and then hangs up. I cant get down to the office. So what am I to do? .

Jamie Austin | Nov 5, 2020
Cindy Heider | Nov 5, 2020

Good question. I've NEVER been able to get through on the phone. I would make every attempt possible to get down there or they WILL end your services.

Are there long lines daily

Christine Griffin | Nov 6, 2019
Antiya Porter | Nov 6, 2019

Maybe a long wait but usually the only line I see is the people who get in line before they open

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How come every time I call I am transferred to a line that either hangs up on me or forces me to leave a message noone ever replies too?

Jennifer Kant | Nov 6, 2019
Lizzie Summ | Nov 6, 2019

It's really best to go to the office and speak with someone. Pain in the butt, but at least you can get some answers and resolution

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It's nice in Rockford DHS right? I was like in and out!

Larry Gamble | Nov 6, 2019
Anthony Street | Nov 6, 2019

Nope

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How do I get my father who is blind help with Doors?.?

Sandra F. | Nov 6, 2019
Darrin Akers | Nov 6, 2019

Did you get your father help? My girlfriend does in home health care.

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Are you open today? It is 8:30 and your doors are locked.

Tina Blunt | Nov 6, 2019
Wendy Ortiz | Nov 6, 2019

👎👎👎.

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I have been trying to check and see when I will receive my link benefits, I have sent the midterm report back in November and have not gotten a letter saying weather or not I would receive them. Please refer to Mrs. Lofton.

Sabrina Jordan | Nov 6, 2019
Amber Beasley | May 9, 2022

Why am I not getting my stuff on the 10th? An can’t call because no one will answer

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How do I get my medical card number??

Bobby Hare | Nov 6, 2018
Jeri Adams | Nov 6, 2018

U can go on line or call the drs office for it

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What days are walk ins ??

Courtney Evans | Nov 6, 2018
Stella Vargas | Nov 6, 2019

Dont walk in on Wednesdays you WONT be seen. I learned the hard way

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whats the point of calling back if they dont answer a phone

Lacy Nehls | Nov 6, 2018
Janna Fuller | Nov 6, 2018

Get there before they open and you don't usually have to wait as long.

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Just had a baby trying to amend my case cant get hold of them no way in. Does any body have a number that works

Daisy Callicott | Nov 6, 2018
Terry Miller | Nov 6, 2018

You can go in person

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Can I make an appointment? I've tried but Every time I call no one answers

Zoe Compton | Nov 6, 2018
Janna Fuller | Nov 6, 2018

It's best if you go in person. Be there before 8 AM and you'll get seen faster than if you get there after they open. They never answer the phone.

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Why can't u get onto the site and ask questions being told still updating systems, will b awhile before reply?

Kathy Davidson | Nov 6, 2018
Mary Hall | Nov 6, 2018

Try after cleaning cache and cookies.

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Can you pick up link card from office, if reported it lost?

Dejohn Addison | Nov 6, 2018
Alfredo Cordova | Nov 6, 2018

Give them a call or go up there in person and ask.

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what is the REAL number for this place? The one Google has is obviously wrong. It rings and rings and then says "the Verizon wireless customer is not available" there's no way a business this important is set to receive calls on a cellphone.

Oversoul Gaming | Nov 6, 2018
Alfredo Cordova | Nov 6, 2018

Just go to the office take a number and wait your turn when your number is called that's the best way.

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How do I get a person on the phone?!

Debbie Akins | Nov 6, 2018
Pamela Purl | Nov 6, 2018

If you figure it out let the Rest of Us know too.....the fastest way to get anything done without going down there is online otherwise going there

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is there a drop box for after hours?

Beth Nelson | Nov 6, 2018
Home Security Consultant LLC | Nov 6, 2019

The only dropbox available is inside the front doors.

I lost my paperwork for the link can you please extend my link? Is there a way I can do this online?

Lori Malchow Bartlett | Nov 6, 2018
Home Security Talk | Nov 5, 2020

https://abe.illinois.gov/abe/ABEDownTime.html

How do I change my address

Myrtle Lovitt | Nov 6, 2018
Home Security Talk | Nov 5, 2020

Online at https://abe.illinois.gov/abe/ABEDownTime.html

Are Wednesdays by appointment only

Robert Davis | Nov 6, 2017
Janet McCormick | Nov 6, 2017

Walk in every day

When do they take lunch breaks

Lashan Gordon | Nov 6, 2017
Janet McCormick | Nov 6, 2017

They take lunch around 12:00-1:00

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Why you guys not pick up my called

Bu Meh | May 9, 2022
desiree left | May 9, 2022

They never answe the phones..if you have a problem you just have to go in with all your paperwork.

Is the IDHS in Rockford Illinois accepting walk in visits ?

Frank Allen | Dec 10, 2021
Jermaine Mays | Dec 10, 2021

Yes

Do they have public WiFi

Keia Moffett | Nov 5, 2021
Ronald Wylie | Nov 5, 2021

You can't use your phone inside at all the security guard will tell you to put it away or leave even if on silent so I doubt there free WiFi

Anyone else experiencing issues with the EBT system? Even though I have a balance, the system will not accept the card for my Wal mart grocery order. Says there is a problem with the server.

Cathy Centeno | Nov 5, 2021
Roberda Lawrence | Nov 5, 2021

That just means the service has an issue not your ebt. If that helps

I'm trying to file a funeral and burial reimbursement claim for a relative who was on medicaid and in hospice and who lived in rockford IL in Winnebago county. He died in hospice in Lake county. Do I send the reimbursement claim to the rockford

James Redding | Nov 5, 2020
Mika Swift13 | Nov 5, 2020

If his medicaid was through Rockford then yes

When is the DHS office going to reopen

Kenneth Kaehn. Jr | Nov 5, 2020
Vica Horton | Nov 5, 2020

Im not sure when they are going to open back up but you can mail whatever you need to an they will get it

If there is a best day to go, on which day would it be?

Melanie Nance | Nov 5, 2020
koollee1234 | Nov 5, 2020

3:00 on any day

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Is dhs open tomorrow? Because tomorrow is not school so public will dhs not work too if school is not.

Chantal Anna | Nov 5, 2020
Antiya Porter | Nov 5, 2020

No

How do I cancel my benefits and receive a letter saying I did so.

Corrina Darnell | Nov 6, 2019
Larry O'Daniell | Nov 6, 2019

You can call in which 99 percent of the time they won't answer and then there's a 1-800 number that you are put on hold, and you could be, 77, 6, 112 etc. The best is go to the front desk tell them why your there and they'll leave a message for your case who will then send you a letter. Then there's the internet not sure how that works but you can get on and see.

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I just moved here from Chicago and I’m trying to get my case switched over how do I do so

Jabriel Porter | Nov 6, 2019
Antiya Porter | Nov 6, 2019

Fill out an app online or go into the office. The wait is long but they will assist you

How long does it take to be seen for a scheduled appointment for redetermination? Should I just get a phone interview?

Xena Lovings | Nov 6, 2019
Shelley Shumaker | Nov 6, 2019

Honestly even with an appointment they have you take a number then your stuck waiting until they call your number then they check you in then you move to the other side and wait phone interview is a million times better

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How do I stop all my sister stuff she passed away and you don't answer the phone.

Candy Anthony | Nov 6, 2019
Kathy Davidson | Nov 6, 2019

Hi candy Not sure but depending on sister age you can go to SS office also on Jefferson and they will need her info, etc. They mayb able to help with dhs too. I'm sorry for your loss.

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I need to shut off my sisters stuff she passed away so how to do it if they don't answer there phone.

Candy Anthony | Nov 6, 2019
lisa bucy | Nov 6, 2019

You will have to go there to talk to someone

Is it just me or is it legit quick goin to the office?

Larry Gamble | Nov 6, 2019
Home Security Talk | Nov 6, 2019

Just be there around 7:30 am. First 15 people are seen right away!

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What days can you apply or make changes to your case for link

Erica Feigl | Nov 6, 2019
Michael E. Thomas Jr | Nov 6, 2019

Good question. I'm am pretty sure you can go online if you have your case information or contact your CW over there. If not I you can get over there early take a number And wait it out. hope that helps.

I need to talk to someone in person.If I get there before they open,what day is the best ?

Janis Baker | Nov 6, 2019
Lisa | Nov 6, 2019

Get there by at least 8am and best day would be Tuesday or Thursday Monday and Friday are bad and Wednesday they dont see people unless u have a appointment..

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It’s pathetic that no one ever answer the phone when im pretty sure all y’all do is sit behind a desk with the phone in ur faces!!! It horrible!!!

India Bently | Nov 6, 2019
Home Security Talk | Nov 6, 2019

During the government shut down half the employees quit their jobs st DHS leaving only appointment calls and no one to man the incoming calls. You will have to go online or appear in person.

how do i know if im still qualified for getting food stamps do to the governent being shut down i did not recieve my febuary foodstamps ?

michelle helzing | Nov 6, 2019
Lutovia Brown | Nov 5, 2021

How do I know when my children will get the food stamps cards with their name on it?

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Are they open tomorrow?

Darius Johnson | Nov 6, 2019
Tenardwoman | Nov 6, 2019

Opens at 8:30am

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Does anyone know if there is a before and after hours drop box, I’m trying to call for hours but no luck?

Rose Odarczenko | Nov 6, 2019
Mary Hall | Nov 6, 2019

The only drop box is inside which is only open when the office is.

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Where can I get glasses with the medical card?

Lea Baxter | Nov 6, 2018
Nicole Tighe-White | Nov 6, 2018

Dr Wight Riverside blvd

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